Find Support desk technician Jobs in Dublin, D

IT Helpdesk Support Technician
EOS —Dublin, County Dublin
- Evening shift
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
Service Desk Analyst
Securitas Ireland —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Analysis skills
- Communication skills
- Employee assistance program
- Referral programme
Quick apply
14d
Multi-Skilled Facilities Technician
MKF Property Services Ltd —Dublin, County Dublin
- Full-time
- Carpentry
- Maintenance
- English
- Employee assistance program
Quick apply
12d
Optical Technician
Medical Optics Bray —Fairview, County Dublin
- €30,000–€38,000 a year
- Part-time
- Leaving certificate
- Clinic
- Bachelor's degree
- Employee discount
Quick apply
AV Technician — Video & Lighting Specialist
Sound To Light —Dublin, County Dublin
- €35,000–€48,000 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
Quick apply
13h
HVAC Service Technician, Trane Ireland Limited
Trane Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- Microsoft Office
- Manufacturing
- Life insurance
Building Fabric Technician
Apleona Ireland —Dublin, County Dublin
- €48,000–€50,000 a year
- Full-time
- Customer service
- Engineering
- No degree
Quick apply
Data Center Maintenance Engineer
Elwood Roberts —Dublin, County Dublin
- €65,000–€70,000 a month
- Full-time
- Supervising experience
- HVAC
- Mechanical knowledge
Quick apply
Facilities Fabric Technician, Engineering Services (Trade Qualified)
JLL —Dublin, County Dublin
- Carpentry
- Word processing
- Leaving certificate
Facilities Fabric Technician, Engineering Services (Trade Qualified)
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- Carpentry
- Word processing
- Leaving certificate
Quick apply

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IT Helpdesk Support Technician

EOS -
Dublin, County Dublin

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Job details

Qualifications

Jira
Operating systems
Customer service
Slack
Technical support
Bachelor's degree
Communication skills
Help desk
Information Technology

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As a Helpdesk Operations Technician, you will play a crucial role in ensuring the smooth and efficient operation of our organization's information technology infrastructure. You will be responsible for providing technical support to our client, resolving issues promptly, and maintaining a high level of customer satisfaction. Your expertise and dedication will contribute to the overall success of our IT department and the company as a whole.

This role will cover an evening shift between 3pm and 11pm

RESPONSIBILITIES:

Processing of laptop replacement queue.
First point of contact within Global Service Desk (GSD) support channels including (but not limited to) ITSM ticketing platforms, Slack support channels (as determined by GSD leadership), and in-office walk-up support.
Respond to common technical difficulties, training and guidance requests from user base involving desktop/laptop hardware and software/applications
Monitoring and actioning appropriate ITHELP Jira queues as directed by GSD
Software Provisioning / Deprovisioning within scope/access constraints of role within GSD
Adherence to standard escalation processes for IT tickets
Adherence to standard ticket handling practices as directed by GSD (e.g., components, labels, other ITSM related fields)
Slack Administration (within role access constraints)
Google Workspace Administration (within role access constraints)
Laptop imaging and set up for new and existing employees.
Ensure Standard Operation Principles (SOPs) are followed, and all processes and procedures adhere to EOS company policy/standards.
Primary ownership of cadenced (as directed by GSD) office desk workspaces for peripheral testing, replacement and general tech readiness
Other IT/Helpdesk support as needed.

QUALIFICATIONS:

Technical certification or bachelor's degree in IT-related field preferred.
Ability to communicate and write proficiently in a corporate environment.
1+ years of proven experience in a helpdesk or technical support role or a relevant degree.
Strong understanding of Apple operating systems, software applications, and network systems.
Excellent problem-solving and communication skills.
A commitment to providing exceptional customer service.
Ability to work independently and in a team-oriented environment.
Familiarity with IT service management (ITSM) and helpdesk software is a plus.

This Helpdesk Operations role is an opportunity to make a meaningful impact within our organization by delivering effective technical support, improving end-user experiences, and contributing to the overall success of our IT operations. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply and join our dynamic team.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

support desk technician jobs in dublin, d

IT Helpdesk Support Technician

Service Desk Analyst

Multi-Skilled Facilities Technician

Optical Technician

AV Technician — Video & Lighting Specialist

HVAC Service Technician, Trane Ireland Limited

Building Fabric Technician

Data Center Maintenance Engineer

Facilities Fabric Technician, Engineering Services (Trade Qualified)

Facilities Fabric Technician, Engineering Services (Trade Qualified)

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