Find Senior associate, customer supply chain Jobs in Dublin, D

Senior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Free parking
- Employee assistance program
1d
Intermediary Support Senior Associate
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance program
Quick apply
Associate Account Manager
OpenTable —Dublin, County Dublin
- €45,000–€55,000 a year
- Remote
- Hospitality
- Sales
- Salesforce
- Annual leave
- Employee discount
Quick apply
9d
Supply Chain Coordinator
HelloFresh —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Work from home
- Gym membership
Quick apply
8d
Customer Support Associate I
4G Clinical, LLC —DUBLIN 18, County Dublin
- Holidays
- Computer Science
- Customer service
- Windows
Quick apply
1d
Specialist, Customer Service & Inventory
Mark Anthony Brands International Unlimi —Dublin, County Dublin
- Hybrid work
- Customer service
- Leadership
Quick apply
Fónfix Express Co-ordinator
Fonua Ltd —DUBLIN 18, County Dublin
- Full-time
- Remote
- Free parking
Quick apply
1d
Operations & Logistics Internship, Amazon Logistics
Amazon Ireland Support Services Limited - A94 —Dublin, County Dublin
- Full-time
- Engineering
- English
- Analysis skills
13d
Senior Associate, Customer Supply Chain
West Pharmaceutical Services —Dublin, County Dublin
- €63,300–€80,600 a year
- ERP systems
- Master's degree
- Analysis skills
Senior Analyst/Associate - KYC Onboarding Analyst
Delta Capita —Leixlip, County Kildare
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Asset & Wealth Management, Operations & Governance, Associate, Dublin
Goldman Sachs —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- In-person
- Employee assistance program
Customer Account Specialist, Customer Operations
Analog Devices —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
Junior Sales Associate
Irish Pensions & Finance —DUBLIN 15, County Dublin
- €32,000–€70,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Wellness program
- Annual leave
Quick apply
1d
Supply Chain and Logistics Manager
Senneca Holding —Dublin, County Dublin
- Engineering
- Bachelor's degree
- Business
Quick apply
Quality Control Specialist
Biosynth Carbosynth —Dublin, County Dublin
- €35,000–€36,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- No experience needed
Quick apply
8d
Supply Chain Team Lead (Customer Service)
Catalyx —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- No degree
Quick apply
Service Administrator
Brennan & Co —Dublin, County Dublin
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
9d
HR & Finance Associate - Business Operations Team
Protex AI —Dublin, County Dublin
- €35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- No degree
- AI
Claims Coordinator
AllPhar Services Limited —DUBLIN 24, County Dublin
- Full-time
- Analysis skills
- Communication skills
- Time management
Quick apply
Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Organisational skills
- Contracts

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Senior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€37,500 a year
1 day ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Customer service
Supply chain
Administrative experience
Analysis skills
Communication skills

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

As a Senior Customer Support Specialist, you will manage the most complex and sensitive customer cases across all channels. You will act as a specialist escalation point, handling high‑priority complaints, after‑sales management issues, and cases requiring supplier engagement or cross‑department collaboration which requires a deeper knowledge of the supply chain.Your expertise in objection handling, professional written communication, and customer advocacy will play a key role in turning challenging situations into positive outcomes. You will combine strong analytical skills with a deep understanding of customer needs toidentify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

You will combine strong analytical skills with a deep understanding of customer needs to identify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

What you'll do

Manage complex complaint cases across all channels, including WhatsApp, Facebook Messenger, Email, and Telephone.
Manage after‑sales management cases, liaising with suppliers and internal departments to secure fast, effective resolutions.
Demonstrate expert‑level objection handling over the phone, resolving escalated issues with confidence, empathy, and professionalism.
Produce high‑quality written responses that are comprehensive, accurate, and aligned with Lidl’s tone of voice.
Turn dissatisfied customers into brand advocates by delivering exceptional serviceand clear, solution‑focused communication.
Handle high volumes of customer contacts while maintaining exceptional quality standards.
Meet and exceed KPIs across quality, handling time, productivity, and customer satisfaction.
Take full ownership of complex queries, coordinating with third‑party agents and internal stakeholders to deliver timely outcomes.
Use internal systems, including Salesforce CRM, to document cases thoroughly and maintain accurate customer records.
Analyse customer data to identify recurring issues, trends, and opportunities for process or experience improvements.
Act as a champion for customer needs, ensuring insights are shared with the wider business to drive continuous improvement.
Consistently deliver service that exceeds expectations and reinforces customer trust in the Lidl brand.
Acts as a subject matter expert, providing guidance and coaching to junior team members on difficult cases.

What you'll need

Minimum 2-3 years in a high-intensity customer service role, with at least 1 year experience of handling formal escalations or claims.
A genuine passion for customer care and a commitment to delivering exceptional service.
Outstanding communication skills, both written and verbal, with the ability to simplify complex issues.
Proven experience handling escalated complaints, claims, and after‑sales cases with professionalism and confidence.
Strong negotiation and problem‑solving abilities, especially in high‑pressure oremotionally charged situations.
Ability to thrive in a fast‑paced environment while meeting performance targets.
Excellent organisational and time‑management skills, with the ability to prioritisemultiple complex cases.
Strong administrative capability and proficiency in Google Workspace.
Flexibility to work evenings and weekends as required.
A proactive, resilient, and solutions‑focused mindset.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€37,500 per annum
20 days holidays per annum
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

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