SERVICE COORDINATOR
Reports to: Service Operations Manager
Company: Brennan Co.
Location: Sandyford, Dublin
This is a 12-month fixed-term contract.
The Brennan Co Group, founded in Dublin in 1967, incorporates four companies – Brennan Co, Brennan Co NI, Brennan Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.
At our heart we have always had a focus on our people. Our suppliers, our customers and our employees. We value innovation, exceptional customer service and quality in all we do.
We are a dedicated team of professionals who love what we do and the people we work with. Join us on our journey to grow our business while maintaining our core values of accountability, honesty, respect and communications.
About the Role
As a Service Coordinator you will be joining a team that is an integral part of the success of the organization and is responsible for the planning, scheduling, and coordinating provision of service support for our customers. Working with a team of engineers you will support our customers and the Field Service Team in all aspects of the daily operation of the service department.
Key Responsibilities
Support a team of Service Engineers in all aspects of the daily operation of service department.
Coordinate activities for service engineers consisting of daily communication with engineers customers.
Work with our contracts team on service contract updates assist with providing pricing in relation to tender contract quotations.
Scheduling of PPM breakdown calls.
Log, allocate, dispatch and process service calls, ensuring contracts are billed accordingly for labor, travel parts.
Arrange coordinate with third party companies to provide services on our behalf.
Process Invoice all calls monthly equipment PM’s.
Lodge monthly preventative maintenance calls and generation of relevant reports.
Deal with customer queries/enquiries via phone email for products or services.
Prepare and send customer quotations invoices for service calls and or service parts.
Order parts and maintain list of all parts, return of defective unused parts.
Order parts as necessary for jobs in progress and customers’ orders.
Process parts dispatch for engineers, printing dispatch docket transferring parts to engineer van stock.
Keep in contact with suppliers to ensure timely delivery of parts, keep engineers and customers updated on lead time of such orders.
Return defective parts to suppliers for warranty, service exchange or repair purposes.
Maintain test equipment, ensuring equipment is returned for recalibration when due.
Process service orders for products services.
Assist credit control with any queries they may have in relation to invoice queries.
Skills and Experience
Minimum 2-3 years' experience in a Service Coordination, Service Administration, Sales Support, Operations Support, or similar administrative role.
Previous experience working in a technical service, engineering, healthcare, pharmaceutical, manufacturing, or supply chain environment is highly desirable.
Experience with Salesforce CRM or similar service management platforms is required.
Strong customer service skills with the ability to build and maintain positive relationships with customers, suppliers, and internal stakeholders.
Experience processing quotations, orders, and invoices.
Experience supporting contract renewals, tender submissions, and contract administration would be advantageous.
Experience managing parts ordering, inventory control, supplier communications, and product returns.
Strong proficiency in Microsoft 365 applications, particularly Excel, Outlook, Word, and Teams.
Excellent organisational, planning, and time management skills with the ability to prioritise workloads and manage multiple tasks simultaneously.
Excellent numerical, data entry, and record-keeping skills with a high level of accuracy and attention to detail.
Strong problem-solving skills with the ability to identify issues and take ownership through to resolution.
Excellent verbal and written communication skills with a professional and customer-focused approach.
Ability to work effectively both independently and collaboratively as part of a team.
Ability to work under pressure, meet deadlines, and adapt to changing priorities.
Competencies and Behaviours
Excellent Planning, Communication and Organization skills
Strong IT skills: proficient in Word, Excel, and PowerPoint
Proven ability to work both independently and as part of a collaborative team.
Excellent working knowledge of the HSE + Acute Healthcare in Ireland
Problem Solver and Analytical Thinker
Displays Emotional Intelligence
Selling and Influencing Skills
High level of Integrity
Learning mindset
Enthusiasm
