Find It support team lead Jobs in Dublin, D

IT Support Team Lead
Mallinckrodt —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- IT
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
Hybrid IT Support Engineer (On-Prem & Cloud)
Mater Private Network —Dublin, County Dublin
- Full-time
- Software troubleshooting
- Windows
- Continuous improvement
Quick apply
Data Center Technician - Technical IT (contract)
Microsoft EMEA —DUBLIN 22, County Dublin
- €27–€31 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Windows
IT Systems Administrator – Contract (Dublin, Ireland)
Hadfield Green —DUBLIN 2, County Dublin
- Windows
- Linux
- Communication skills
Housing First Team Lead
Dublin Simon Community —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Sick pay
Quick apply
11d
Commercial Negotiation and Execution - Analyst Transaction Support
SMBC Aviation Capital —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- English
IT Operations Manager
Medserv —Dundrum, County Dublin
- €65,000–€80,000 a year
- Full-time
- Annual leave
- Employee assistance program
Quick apply
Service Desk Lead
Applegreen Stores —Dublin, County Dublin
- Full-time
- Management
- Computer Science
- Customer service
Quick apply
4d
Head of International Order-to-Cash
Anthropic —Dublin, County Dublin
- €220,000 a year
- Azure
- Management
- AWS
Data Center Facility Manager, Operation, IT and support Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
Intelligence Analyst, Global Trend Detection - Trust & Safety
TikTok —Dublin, County Dublin
- Social media management
- SQL
- Presentation skills
3d
Operations & Logistics Internship, Amazon Logistics
Amazon Ireland Support Services Limited - A94 —Dublin, County Dublin
- Full-time
- Engineering
- English
- Analysis skills
9d
Child Safety Team Lead, EMEA - Trust & Safety
TikTok —Dublin, County Dublin
- Weekend availability
- Management
- Social media management
- Analysis skills
Healthcare Records Manager
Beaumont Hospital —Dublin, County Dublin
- €58,477–€66,677 a year
- Overtime
- Management
- English
- Leaving certificate
- Annual leave
ICT Digital Delivery Manager Higher Executive Officer
The Courts Service of Ireland —Dublin, County Dublin
- Azure
- DevOps
- Data analysis skills
Senior Operations Manager
Jabil Circuit —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Agile
PROJECT MANAGER – DATA CENTRE CAMPUS (Operational)
Navita Technical —Dublin, County Dublin
- €108,000–€125,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d

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IT Support Team Lead

Mallinckrodt -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

SCCM
Vendor management
Bachelor's degree
IT
Communication skills
Active Directory
Intune

Full job description

Job Title

IT Support Team Lead

Requisition

JR000015882 IT Support Team Lead (Open)

Location

Dublin, IRL

Additional Locations

Job Description Summary

The IT Support Team Lead represents IT onsite in both the Dublin Head Office, R&D centre and Manufacturing Site, accountable for leading local support resources and delivering reliable, compliant end user and site IT services in a regulated pharmaceutical environment. The role combines hands on technical support with leadership responsibility, ensuring incidents, requests, and manufacturing critical issues are prioritised and resolved in line with business needs, GxP/CSV expectations, and agreed SLAs. The position partners closely with Global IT teams and vendors, drives continual service improvement, and supports site projects, audits, and business continuity readiness.

Job Description

Scope of Authority

Site-level IT service delivery for end‑user computing, local infrastructure support, and coordination of manufacturing‑impacting incidents and projects. No direct budget ownership; contributes to local IT forecasting, asset lifecycle planning, and vendor performance governance.

Key Accountabilities

Service Delivery & Operations ( 30% of time)

Lead and coordinate day to day onsite IT support activities, including deskside and remote support for endpoints, peripherals, printers, collaboration and standard corporate applications.
Act as an escalation point and lead incident response for site and manufacturing critical IT issues, ensuring clear communication, root cause analysis, and corrective actions.
Ensure incidents and requests are logged, prioritised, and resolved in line with SLAs/KPIs, driving reduction of recurring issues.
Manage & conduct IT project activities on a day-to-day basis

Team & Vendor Leadership ( 30% of time)

Provide day‑to‑day direction to onsite and third‑party support resources, setting priorities and ensuring consistent, customer‑focused service.
Oversee third‑party support resources performance against SLAs and quality standards, promoting a compliant, safety‑first culture.
Ensure effective resource coverage and local presence to meet operational demands.

Customer & Stakeholder Engagement ( 20% of time)

Build strong working relationships with Head Office, Manufacturing, Quality, Engineering stakeholders.
Act as the IT liaison for the site, communicating service status, risks, and planned changes.
Provide executive meeting support as required.

Governance, Compliance & Improvement ( 20% of time)

Ensure adherence to site quality systems, change control, security, and documentation requirements (GxP / CSV awareness).
Maintain audit readiness for IT services within scope and support validation activities as required.
Maintain site documentation, runbooks, and knowledge articles; support DR/BCP planning and testing.
Drive continuous improvement through metrics, trend analysis, and process optimisation.

Qualifications

Education & Experience

Bachelor’s degree or equivalent professional experience.
5+ years’ experience in IT end‑user / deskside support within an office or site‑based environment.
Proven experience acting as a lead technician or support lead, including escalation management and workload prioritisation.
Experience coordinating with central infrastructure and application teams across multiple IT domains.

Knowledge

IT service management practices (incident, request, problem, change); familiarity with ITIL.
Regulated or pharmaceutical environment awareness, including data integrity, security compliance, and audit readiness.
Understanding of Computer System Validation (CSV) concepts and formal change control (preferred).

Skills & Abilities

Strong customer focus with ability to operate calmly in time‑critical manufacturing scenarios.
Advanced troubleshooting across Windows endpoints, M365 collaboration tools, identity/access, printing, and endpoint security.
Working knowledge of Active Directory / Entra ID, device management (Intune/SCCM), and networking fundamentals.
Effective vendor management, communication, and stakeholder engagement skills.
Organised, metrics‑driven, and improvement‑oriented approach.

Working Conditions

Primarily onsite role (5 days per week) with local travel between sites.
Occasional out‑of‑hours or weekend work for incidents, cutovers, or maintenance.
Participation in on‑call rota.

Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

At Keenova, we believe that no one should be alone in their pursuit of better health. This purpose drives us as we pair quality therapeutics with human support—showing up in big moments and small to help patients find comfort and confidence.

We bring deep expertise and resolve to every therapeutic area we serve, including immunology, urology, men’s health, orthopedics, critical care, and pediatric endocrinology. We work with patients, care partners, and physicians to help them navigate healthcare system complexity and access therapies that make a meaningful difference.

We are Keenova—keen to solve, keen to serve. Learn more at www.keenova.com.

Apply Now

Refine Your Search

it support team lead jobs in dublin, d

IT Support Team Lead

Senior IT Lead and Delivery Manager

Trust and Safety Team Lead, International

Hybrid IT Support Engineer (On-Prem & Cloud)

Data Center Technician - Technical IT (contract)

IT Systems Administrator – Contract (Dublin, Ireland)

Housing First Team Lead

Commercial Negotiation and Execution - Analyst Transaction Support

IT Operations Manager

Service Desk Lead

Head of International Order-to-Cash

Data Center Facility Manager, Operation, IT and support Engineering

Information Technology Cross-Function Vice President

Intelligence Analyst, Global Trend Detection - Trust & Safety

Operations & Logistics Internship, Amazon Logistics

Child Safety Team Lead, EMEA - Trust & Safety

Healthcare Records Manager

ICT Digital Delivery Manager Higher Executive Officer

Senior Operations Manager

PROJECT MANAGER – DATA CENTRE CAMPUS (Operational)

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