Find Communications specialist fixed term Jobs in Dublin, D

Customer Support Specialist - EMEA
Mercury.com —Dublin, County Dublin
- €40,300–€48,900 a year
- Weekend availability
8d
Transfer Station Operative (12 month fixed-term contract)
Indaver —Dublin, County Dublin
- Forklift
- Leaving certificate
- No degree
- Annual leave
- Employee assistance program
Quick apply
Safe and Together Implementation Lead
Safe Ireland —Dublin, County Dublin
- €56,351 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Specialist, Accounts Payable
West Pharmaceutical Services —Dublin, County Dublin
- €43,000–€54,700 a year
- ERP systems
- Microsoft Office
- Continuous improvement
Procurement Specialist
DPS Group —Dublin, County Dublin
- Finance
- Project management
- Presentation skills
Change Management Specialist - EHR Implementation
UPMC —Dublin, County Dublin
- Clinic
- Bachelor's degree
- Business
- Annual leave
8d
Operations Specialist (Systems & Data) - 12 month fixed term contract
LGT Capital Partners —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Master's degree
- SQL
HR Executive (Fixed Term Contract)
ElectroRoute —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Administrative experience
Senior Compliance Specialist
U.S. Bank National Association —Dublin, County Dublin
- €74,460–€87,600 a year
- Full-time
- Microsoft Office
- Finance
- Bachelor's degree
1d
User Operations Specialist - Temp
Bentley Systems —DUBLIN 2, County Dublin
- Salesforce
- English
- Communication skills
13d
Migration Specialist - EHR Implementation
UPMC —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
8d
Payroll Specialist (Fixed-term contract)
ESW —Swords, County Dublin
- Overtime
- Hybrid work
- Microsoft Excel
- Business
- Communication skills
Quick apply
20h
Social Media & Content Executive, Marketing & Creative
Brown Thomas Arnotts —Dublin, County Dublin
- Social media management
- No degree
- Communication skills
- Store discount
- Annual leave
Corporate and Community Partnerships Manager (MSF IE)
MSF UK —DUBLIN 2, County Dublin
- €59,129.75–€67,013.72 a year
- Microsoft Office
- SharePoint
- Communication skills
- Annual leave
Quick apply
7d
Director of Spectrum and Market Framework
ComReg —North Wall, County Dublin
- €183,771.00–€183,771.62 a year
- Full-time
- Hybrid work
- Master's degree
- Continuous improvement
- Business
- Annual leave
- Employee assistance program
Quick apply
Billings Middle Office Specialist
PwC —Dublin, County Dublin
- Full-time
- Customer service
- Accounting
- Recruiting
HR Manager - Dublin - 12 Month FTC
Portakabin —Dublin, County Dublin
- €70,000–€80,000 a year
- Call to connect
- No degree
- Human resources
- Communication skills
- Annual leave
- Life insurance
Quick apply
5d
Web Specialist (FTC)
PwC —Dublin, County Dublin
- Full-time
- Management
- JavaScript
- Recruiting
Enforcement Specialist (6 month FTC)
Turas Mobility Services Ltd. —Dublin, County Dublin
- €34,000 a year
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
Quick apply
Assistant Product Technologist - Garment (FTC 12 Months)
Primark —Dublin, County Dublin
14d

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Customer Support Specialist - EMEA

Mercury.com -
Dublin, County Dublin

Apply Now

Job details

€40,300–€48,900 a year
8 days ago

Benefits

Stock Options

Qualifications

Slack
Zendesk

Full job description

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world.

Our Support team is expanding to match this growth, and we're continuing to grow our EMEA team to provide strong coverage for our clients across the working week. As part of this, we're looking to bring someone smart onto our Customer Support team to help us out.

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and competence when they have questions or needs that aren't being met by our product. You'll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration.

You'll need to understand how our product works in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn't always easy, but if you're good at your job, our users will never know it.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC

Schedule Information:

Required: you will need to be excited to work at least one weekend day per 5 day shift!
Schedule options:
- Sunday - Thursday
- Tuesday - Saturday
- Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too!
Your working schedule will be fixed - this is long-term commitment, not a rotating shift

Here are some things you'll do on the job:

Answer user questions over chat & email
Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
Identify the systemic flaws that lead to user problems
Work with our engineering team to find and squash bugs
Communicate our users' needs to our partner banks and work with them to improve their products and processes
Write help articles and FAQs
Learn our internal tools and figure out how to improve them
Put in place processes to make your job more efficient
Help with other compliance and customer tasks
Create and sustain warm relationships with our users
Help build out the customer support and ops infrastructure at Mercury

You should:

Have 3+ years of experience in a Customer Experience / Customer Support role
Experience with Zendesk
Consistently exercise empathy
Exude competence
Always seek to answer the question behind the question
Understand how to translate convoluted banking or engineering terminology into clear, human user communication
Enjoy thinking about how to automate as much of your job as possible
Keep a clean, ordered Slack and inbox
Stay calm and collected while working on ten things at once
Feel confident talking with startup folks in person or over chat
Use creativity while working within difficult constraints
Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses)
And ideally, have a love for language

The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

Ireland (any location): €40,300 - €48,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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Apply Now

Refine Your Search

communications specialist fixed term jobs in dublin, d

Customer Support Specialist - EMEA

Transfer Station Operative (12 month fixed-term contract)

Safe and Together Implementation Lead

Specialist, Accounts Payable

Procurement Specialist

Change Management Specialist - EHR Implementation

Operations Specialist (Systems & Data) - 12 month fixed term contract

HR Executive (Fixed Term Contract)

Senior Compliance Specialist

User Operations Specialist - Temp

Migration Specialist - EHR Implementation

Payroll Specialist (Fixed-term contract)

Social Media & Content Executive, Marketing & Creative

Corporate and Community Partnerships Manager (MSF IE)

Director of Spectrum and Market Framework

Billings Middle Office Specialist

HR Manager - Dublin - 12 Month FTC

Web Specialist (FTC)

Enforcement Specialist (6 month FTC)

Assistant Product Technologist - Garment (FTC 12 Months)

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