Find Change manager Jobs in County Dublin

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Training & Change Enablement Manager
ResMed —Dublin, County Dublin
- Full-time
- Customer service
- Bachelor's degree
- AI
- Referral programme
7d
Workplace Experience Program Manager
Clio —Dublin, County Dublin
- €65,100–€88,100 a year
- Full-time
- Bar
- Project management
- No degree
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Management
- DevOps
- Project management
Quick apply
PMO Manager
AbbVie —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- Project management
14d
Program Manager (m/f/x)*
Solventum —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Presentation skills
- Bachelor's degree
- Relocation assistance
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Donor Development Manager
Concern Worldwide —Dublin, County Dublin
- €57,683–€64,092 a year
- Full-time
- Remote
- Marketing
- Analysis skills
- Project management
13d
Learning Delivery Manager
Novartis —Dublin, County Dublin
- €57,120–€106,080 a year
- Full-time
- Master's degree
- Bachelor's degree
- Business
Senior Project Manager Event Solutions (m/f/d)
BCD Travel —County Dublin
- Full-time
- Hybrid work
- Social media management
- English
- Project management
Implementation Manager, EOR
Rippling —DUBLIN 2, County Dublin
- Full-time
- Google Suite
- Salesforce
- Project management
Server Operations Manager, Data Center Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- No degree
- Conflict management
Monitoring and Performance Assessment Manager (SEO Grade)
Irish Medical Council —Dublin, County Dublin
- €60,029 a year
- Full-time
- Hybrid work
- Project management
- IT
- Annual leave
- Employee assistance program
Quick apply
4d
Senior Manager: Strategy Advisory
Deloitte —Dublin, County Dublin
- €89,050 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Team management
Junior Account Manager for Events
Gorilla Design —DUBLIN 12, County Dublin
- €40,000–€45,000 a year
- Full-time
- Management
- Budgeting
- In-person
Quick apply
Central Operations Manager - Office of the COO
Grant Thornton —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
M&A Integration & Separation Manager
Deloitte —Dublin, County Dublin
- €73,600 a year
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

change manager jobs in county dublin

Project & Change Delivery Manager

Training & Change Enablement Manager

Workplace Experience Program Manager

Information Technology Cross-Function Vice President

Delivery Manager

PMO Manager

Program Manager (m/f/x)*

Service Delivery Manager

Donor Development Manager

Learning Delivery Manager

Senior Project Manager Event Solutions (m/f/d)

Implementation Manager, EOR

Server Operations Manager, Data Center Operations

Monitoring and Performance Assessment Manager (SEO Grade)

Senior Manager: Strategy Advisory

Junior Account Manager for Events

Central Operations Manager - Office of the COO

Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)

M&A Integration & Separation Manager

Lean Six Sigma Digital Transformation Leader

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