Find Customer specialist Jobs in Cork, C

Trainer
TELUS Digital —Cork, County Cork
- €38,500 a year
- Monday to Friday
- IT
- AI
Quick apply
14d
Team Leader | Fintech | Cork office
TELUS Digital —Cork, County Cork
- €38,000–€42,000 a year
- Monday to Friday
- Microsoft Excel
- AI
- Leadership
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14d
Customer Support Specialist (Multilingual with German and English) I Fintech I Cork
TELUS Digital —Cork, County Cork
- €35,900 a year
- English
- Presentation skills
- AI
- Relocation assistance
Quick apply
Retail Customer Service
Entain —Cork, County Cork
- €14.96 an hour
- Overtime
- Cash handling
Property Management Assistant - Cork
Savills Ireland —Cork, County Cork
- Microsoft Powerpoint
- Microsoft Excel
- English
Reservations Executive
Hayfield Manor Hotel —Cork, County Cork
- €29,000–€32,000 a year
- Full-time
- English
- Microsoft Office
- Hotel
- Employee assistance program
- Employee discount
Quick apply
Production Support Specialist
OpenText —Cork, County Cork
- Weekend availability
- Computer Science
- English
- Analysis skills
Sales Specialist with Italian | Fintech | Cork
TELUS Digital —Cork, County Cork
- €32,400 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
Manager, Fulfillment
OpenText —Cork, County Cork
- Customer service
- Salesforce
- Finance
5d
Financial Planning & Analysis Specialist
Itron —Cork, County Cork
- €60,000–€70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Cloud Support Specialist
OpenText —Cork, County Cork
- Oracle
- Windows
- Java
13d
Material Handler Coordinator / Inventory Management Specialist
Avantor —Cork, County Cork
- Full-time
- Customer service
- Analysis skills
- Project management
Vendor Account Executive (Multilingual with German)
TELUS Digital —Cork, County Cork
- €35,900 a year
- Full-time
- Sales
- English
- Presentation skills
- Relocation assistance
Quick apply
Delivery / Warehouse person
Global Food & Beverage Specialists Ltd —Cork Lough, County Cork
- €31,000–€32,000 a year
- Full-time
- Customer service
- Warehouse experience
Quick apply
4d
Functional Consultant
Evo-soft Ireland —Cork, County Cork
- Presentation skills
- No degree
- Time management
Technical In House Sales Assistant
Aquatech Heating Solutions Ltd —Togher, County Cork
- €35,000–€39,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Presentation skills
- Sick pay
Quick apply
Client Executive
NetApp —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
- Annual leave
- Employee assistance program
Assistant Administration Services Manager - Clerical Grade VI (Temp)
Mercy University Hospital —Cork, County Cork
- €58,477–€71,442 a year
- Part-time
- Acute care
- Microsoft Excel
- Rehabilitation centre
- Annual leave
Quick apply
12d
Clamping Enforcement Officer - Cork
APCOA Ireland —Cork, County Cork
- €14.15 an hour
- Outdoor work
- Annual leave
Quick apply
14d
Sr IT Project Specialist
Gilead Sciences —Cork, County Cork
- Full-time
- Analysis skills
- Project management
- Bachelor's degree

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Trainer

TELUS Digital -
Cork, County Cork

Quick apply

Job details

Permanent
€38,500 a year
14 days ago

Benefits

On-site gym
Private medical insurance

Qualifications

Full job description

Description

Learning & Development Specialist – Fraud focus/Fintech

Location: onsite in Cork, Ireland (fully onsite role)

Hours of operation: Monday to Friday 11.30 - 20.00 (subject to change)

Compensation: € 38,500 gross p/a + performance bonus

Start date: 27th July 2026

As a Learning & Development Specialist, you'll be the architect of our training excellence. You'll develop, and deliver ongoing and specialized training programs that equip our Risk operations teams with the knowledge and skills to excel in fraud detection, risk assessment, and compliance. Working closely with our client and internal stakeholders, you'll create engaging, compliance-critical learning experiences that stick—transforming complex regulatory content (AML Fraud review, Risk management, KYC onboarding) into clear, actionable knowledge.

What we offer:

Stable job: permanent employment contract
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen

Here is where you will have impact:

Training Design & Development

Partner with our client and internal TELUS Digital teams to design, review and develop training modules on on Fraud Review procedures, Risk assessment methodologies, and Underwriting protocols
Create comprehensive, engaging course materials (manuals, handouts, case studies, assessments, exercises) that reflect current fraud patterns and risk management best practices
Incorporate real-world scenarios and case examples to enhance learning and retention
Evaluate training effectiveness and refine content based on learning outcomes and feedback
Stay current on compliance trends, fraud signals, and risk protocols

Training Delivery & Support

Deliver dynamic, interactive training to diverse groups—from new hires to existing team members
Provide structured onboarding and ramp-up support to new team members
Adapt your communication style to different learner types and maintain group engagement
Address participant concerns and provide on-the-floor support as needed
Troubleshoot technical issues in training environments
Manage training logistics (scheduling, attendance, resources, equipment setup)

Collaboration & Client Partnership

Work closely with our client across US timezone to understand training priorities and translate requirements into effective delivery
Collaborate with Team Leads, internal stakeholders, and subject matter experts to identify training and performance needs
Partner with other training teams to improve training quality and consistency across programs
Maintain open communication channels with clients and internal teams

Continuous Improvement

Evaluate training program effectiveness against learning objectives
Maintain detailed records of learner development and training outcomes
Identify opportunities for improvement and implement enhancements
Stay informed about new training tools, learning management systems, and best practices

We are looking for someone with:

Proven experience designing and delivering training programs (ideally in compliance, risk, or fraud-related environments)
Strong knowledge of fraud detection procedures, AML (Anti-Money Laundering), and KYC (Know Your Customer) requirements
Experience working with fintech, financial services, or regulated industry clients (preferred)
Demonstrated ability to translate complex compliance topics into clear, engaging content
Experience with learning management systems, video conferencing, and training tools
Strong IT skills with comfort around technology platforms

WHY JOIN US?

At TELUS Digital, we invest in developing expert trainers who shape the future of our operations. You'll work with a collaborative team, partner with innovative fintech client, and have the opportunity to continuously expand your expertise in compliance and risk. Your training will directly impact team performance, client satisfaction, and business success. If you're passionate about learning and development, this is your chance to make a meaningful difference.

Ready to inspire and develop others? Apply now

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Refine Your Search

customer specialist jobs in cork, c

Trainer

Team Leader | Fintech | Cork office

Customer Support Specialist (Multilingual with German and English) I Fintech I Cork

Retail Customer Service

Property Management Assistant - Cork

Reservations Executive

Production Support Specialist

Sales Specialist with Italian | Fintech | Cork

Manager, Fulfillment

Financial Planning & Analysis Specialist

Cloud Support Specialist

Material Handler Coordinator / Inventory Management Specialist

Vendor Account Executive (Multilingual with German)

Delivery / Warehouse person

Functional Consultant

Technical In House Sales Assistant

Client Executive

Assistant Administration Services Manager - Clerical Grade VI (Temp)

Clamping Enforcement Officer - Cork

Sr IT Project Specialist

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