Find Customer service agent Jobs in Cork, C

Credit/Collections Analyst
Proofpoint —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
FIT Co-ordinator
Specialized Travel Services —Cork, County Cork
- Full-time
- Microsoft Office
- No degree
- Organisational skills
Quick apply
Property Manager / BnB Manager
OBF Property Investment Group Limited —Cork, County Cork
- €31,000–€50,000 a year
- Full-time
- Hospitality
- English
- Microsoft Office
Quick apply
Solution Consultant - Procurement (Remote)
Keelvar —Cork, County Cork
- Remote
- Sales
- No degree
- Communication skills
10d
Matchbook Betting Exchange - Operations Agent Nights - Hybrid/Remote - €32,490 pa + Night allowance
Xanadu —Cork, County Cork
- €32,490 a year
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
Seafreight Operator
Jenkinson Logistics —Little Island, County Cork
- Full-time
Quick apply
1d
Group Sales & Marketing Manager
Trigon Hotels —Cork Airport, County Cork
- Full-time
- Microsoft Excel
- Sales
- Research
- Relocation assistance
- Referral programme
Quick apply
Product Support Engineer (Insider Threat Management)
Proofpoint —Cork, County Cork
- Full-time
- Computer Science
- Software troubleshooting
- Salesforce
Matchbook Betting Exchange - Operations Agent - Hybrid/Remote - €32,490
Xanadu —Cork, County Cork
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
Financial Planning & Analysis Specialist
Itron —Cork, County Cork
- €60,000–€70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Field Services Expert
Vusion —Cork, County Cork
- Full-time
- Remote
- Project management
- Quality control
Quick apply
Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Cork, County Cork
- Computer Science
- Engineering
- Bachelor's degree
Solutions Support Engineer
Wiz, Inc. —Cork, County Cork
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
Quick apply
Lean Expert
GE HEALTHCARE —Cork, County Cork
- Analysis skills
- Bachelor's degree
- Continuous improvement
Software Principal Engineer
Dell Technologies —Cork, County Cork
- Full-time
- No degree
- Agile
- Linux
Staff Engineer
MongoDB —Cork, County Cork
- On call
- Hybrid work
- Azure
- Java
- AWS
Lead AI Developer
OpenText —Cork, County Cork
- Azure
- Computer Science
- DevOps
Staff Security Engineer
Broadcom —Cork, County Cork
- Full-time
- Computer Science
- Java
- Master's degree
12d
Software Principal Engineer - HyperScale AI Storage Systems
Dell Technologies —Cork, County Cork
- €94,350–€122,100 a year
- Full-time
- System design
- Java
- C++
Software Senior Principal Engineer - HyperScale AI Storage Systems
Dell Technologies —Cork, County Cork
- €113,900–€147,400 a year
- Full-time
- System design
- Java
- C++

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Credit/Collections Analyst

Proofpoint -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Salesforce
Microsoft Office
Analysis skills
SharePoint
Communication skills

Full job description

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

The Role

We are currently looking for a Credit/Collections Analyst. This role will be essential in the collections of outstanding accounts receivable and all other aspects of collections.

The candidate must be a self-motivated, persistent, and personable individual to interface with customers, resellers, partners, sales, order management, and the billing team.

We are looking for a highly organized, self-motivated individual who can demonstrate a capability of prioritizing multiple responsibilities while meeting time sensitive goals.

This role will be a key contributor to an exciting, fast-paced, growth high growth-oriented organization. We are looking for someone with a positive attitude and a desire to help strengthen our collections team to scale with the company’s long-term goals.

Your day-to-day

Proactively contact customers by phone and email for prompt resolution of overdue invoices with a customer service mindset
Monitor payment commitments and document daily collection status in collections and ERP system
Work with our internal sales team and other cross functional teams as well as outside customers to identify and resolve collection issues as well as help improve processes
Analyze delinquent and high risk accounts, prepare weekly reports and make resolution recommendations
Review customer contracts, purchase orders, and invoices for order terms to avoid any payment delays.
Assist with reviewing credit information Enlist the help of the billing, sales team, and upper management to assist with collection efforts when necessary.
Handle external and internal requests that come through the Customer Onboarding & Accounts Receivable alias.
Investigate and resolve disputes, tax issues, unidentified payments, credit balances and overpayments
Provide weekly status and cash forecast of assigned customer accounts and present to the management
Navigate customer portals to determine invoicing and payment status
Prepare audit related documents when requested.
Assist with re-sending invoices as requested, refund requests and approvals. Monitoring and resolving onboarding for customers using Jira system

Qualifications

5+ years of collections experience along with multi-national high-tech industry experience
Excellent communication skills, both written and verbal, strong customer service approach and positive demeanor
Proficient with Microsoft Office Suite applications, including Word, Excel, PowerPoint and Outlook; SharePoint, Salesforce, & Microsoft Dynamics D365 experience is preferred, along with customer portals such as Ariba.
Demonstrates the ability to execute multiple, complex requests.
Must be self-motivated, flexible and be able to adapt to changing priorities in a challenging and fast-paced environment
Precise attention to details and meet assigned deliverable deadlines.
Good analytical skills, detail oriented, and organized.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Apply Now

Refine Your Search

customer service agent jobs in cork, c

Credit/Collections Analyst

FIT Co-ordinator

Property Manager / BnB Manager

Solution Consultant - Procurement (Remote)

Matchbook Betting Exchange - Operations Agent Nights - Hybrid/Remote - €32,490 pa + Night allowance

Seafreight Operator

Group Sales & Marketing Manager

Product Support Engineer (Insider Threat Management)

Matchbook Betting Exchange - Operations Agent - Hybrid/Remote - €32,490

Financial Planning & Analysis Specialist

Field Services Expert

Solutions Architect – Contact Center (Cloud & AI)

Solutions Support Engineer

Lean Expert

Software Principal Engineer

Staff Engineer

Lead AI Developer

Staff Security Engineer

Software Principal Engineer - HyperScale AI Storage Systems

Software Senior Principal Engineer - HyperScale AI Storage Systems

I want to receive the latest job alerts for customer service agent in cork, c

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