Find Client service delivery manage Jobs in Cork, C

Workplace Solutions - Client Service Delivery Lead, Cork
JPMorganChase —Cork, County Cork
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
19h
Training Administrator & Front of House Coordinator
EHS International founded by Chris Mee —Cork, County Cork
- €30,000–€35,000 a year
- Full-time
- Microsoft Word
- Serving
- Microsoft Excel
- Employee assistance program
- Gym membership
Quick apply
3d
Operations Administrator
Eurofins Ireland Food Testing —Cork, County Cork
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Recruitment and Onboarding specialist
Carechoice —Cork, County Cork
- Full-time
- Human resources
- Recruiting
- Business
Quick apply
1d
Home Support Manager
Gentle Hands Homecare —Cork, County Cork
- Full-time
- Management
- No degree
- Computer skills
- Wellness program
- Employee assistance program
Quick apply
FIT Co-ordinator
Specialized Travel Services —Cork, County Cork
- Full-time
- Microsoft Office
- No degree
- Organisational skills
Quick apply
Night Deputy Manager - Cork Services
Depaul —Cork, County Cork
- €51,368.72 a year
- Night shift
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Field Services lead/Manager
LTM —Ringaskiddy, County Cork
- English
- Analysis skills
- Continuous improvement
Quick apply
Learning & Development Specialist/Trainer
TELUS Digital —Cork, County Cork
- €34,400–€37,000 a year
- English
- IT
- AI
Quick apply
CLM Senior Business Analyst
Citco —Cork, County Cork
- Full-time
- SQL
- Continuous improvement
- Mentoring
14d
Client Service Manager (Homecare)
Comfort Keepers Ireland —Cork, County Cork
- Full-time
- Nursing
- Bachelor's degree
- Leadership
- Fuel card
Quick apply
Workplace Solutions - EPM/Shareplan Team Manager
JPMorganChase —Cork, County Cork
- Full-time
- Data analysis skills
- Finance
- Team management
19h
Enterprise Program Manager – Ireland (Temporary Position, 18months)
Agilent Technologies Ireland Limited —Cork, County Cork
- Full-time
- Customer service
- English
- Project management
- Employee stock purchase plan
- Annual leave
Operations Manager
Catalyx —Cork, County Cork
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
Lead GSOC Analyst
Pinkerton —Cork, County Cork
- Weekend availability
- Leadership
- Communication skills
Workplace Solutions - Team Lead, Equity Plan Management
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Excel
- Finance
- No degree
Spa Reception Team Leader
The Kingsley —Cork, County Cork
- Weekend availability
- Customer service
- Leaving certificate
- No degree
- Wellness program
Quick apply
3d
Senior Wealth Executive - Cork
Goodbody —Cork, County Cork
- Hybrid work
- Sales
- Business development
- Analysis skills
Field Services Expert
Vusion —Cork, County Cork
- Full-time
- Remote
- Project management
- Quality control
Quick apply
Regional Contracts Manager
Rockwell Engineering —Cork, County Cork
- Full-time
- Project management
- No degree
- HVAC
Quick apply

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Workplace Solutions - Client Service Delivery Lead, Cork

JPMorganChase -
Cork, County Cork

Apply Now

Job details

Full-time
19 hours ago

Qualifications

Process improvement
Finance
Analysis skills
Bachelor's degree
Calendar management
Business
Communication skills

Full job description

JOB DESCRIPTION

The Client Service Delivery Lead is responsible for managing service delivery for a defined portfolio of clients, ensuring high levels of client satisfaction and the successful delivery of services. The role serves as the primary point of coordination between clients and internal stakeholders, overseeing governance activities, operational delivery, client onboarding, training, and escalation management. The successful candidate will drive standardization initiatives, support product and process enhancements, and provide ongoing oversight of corporate actions while reporting key client metrics to senior leadership.

Key Responsibilities

Manage end-to-end service delivery for an assigned portfolio of clients.
Build and maintain strong client relationships, ensuring client satisfaction and successful delivery of agreed services.
Coordinate internal teams and stakeholders to ensure seamless execution of client requirements and service commitments.
Oversee client governance activities, including client events, meeting preparation, calendar management, and maintenance of operational runbooks.
Drive client standardization initiatives aligned to the firm's service offering and strategic objectives.
Participate in implementation and onboarding projects, including leading client system training sessions prior to go-live.
Identify gaps in system functionality and opportunities for process improvement; escalate enhancement requests and support prioritization efforts.
Provide oversight of corporate actions in partnership with Corporate Actions and Relationship Management teams.
Act as the first point of escalation for client issues, ensuring timely resolution and effective communication.
Monitor, track, and present monthly client service metrics and performance reports to senior management.
Travel to client sites as required to support relationship management and service delivery activities.

Qualifications & Experience

Bachelor's degree in Business, Finance, or a related field preferred; equivalent experience considered.
Excellent communication, presentation, and active listening skills.
Strong analytical, numerical, documentation, and procedural management skills.
Ability to work independently, manage competing priorities, and meet tight deadlines in a fast-paced environment.
Certified Equity Professional (CEP) Level 1 qualification, or willingness to obtain certification.
Minimum of 3 years' experience managing or supporting a portfolio of clients in a client-facing environment.
Demonstrated ability to build relationships and collaborate effectively across multiple teams and functions.

Key Competencies

Client Relationship Management
Service Delivery & Operational Excellence
Stakeholder Management
Problem Solving & Escalation Management
Project Coordination & Implementation Support
Data Analysis & Reporting
Process Improvement & Standardization
Communication & Presentation Skills

This role offers the opportunity to work directly with clients, influence service delivery outcomes, and contribute to strategic initiatives within a dynamic and client-focused environment.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Apply Now

Refine Your Search

client service delivery manage jobs in cork, c

Workplace Solutions - Client Service Delivery Lead, Cork

Training Administrator & Front of House Coordinator

Operations Administrator

Recruitment and Onboarding specialist

Home Support Manager

FIT Co-ordinator

Night Deputy Manager - Cork Services

Field Services lead/Manager

Learning & Development Specialist/Trainer

CLM Senior Business Analyst

Client Service Manager (Homecare)

Workplace Solutions - EPM/Shareplan Team Manager

Enterprise Program Manager – Ireland (Temporary Position, 18months)

Operations Manager

Lead GSOC Analyst

Workplace Solutions - Team Lead, Equity Plan Management

Spa Reception Team Leader

Senior Wealth Executive - Cork

Field Services Expert

Regional Contracts Manager

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