Find Customer support associate Jobs in Midleton, C

Customer Support Associate
Indeemo —Cork, County Cork
- €30,000–€36,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- English
- Gym membership
Quick apply
Urban Outfitters Sales Associate (Seasonal FTC) - Cork, Ireland
Urban Outfitters —Cork, County Cork
- €13.50–€14.15 an hour
- Part-time
- No degree
- Communication skills
- Annual leave
- Employee assistance program
4d
Loss Prevention Officer
TK Maxx —Cork, County Cork
- Full-time
- Employee assistance program
Talent Acquisition Specialist - Qualcomm, Cork, Ireland
Qualcomm —Cork, County Cork
- Doctoral degree
- Customer service
- Microsoft Office
3d
Fully Flexible Part Time Sales Associate, Tommy Hilfiger - Cork Opera
Tommy Hilfiger —Cork, County Cork
- Part-time
- Hospitality
- No degree
- Communication skills
Service & Sales Assistant
Yugo —Cork, County Cork
- €15,600 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
Quick apply
9d
Customer Service Representative - Portuguese Speaker
Marriott International, Inc —Cork, County Cork
- Full-time
- Social media management
- Employee assistance program
- Sick pay
2d
Seasonal Counter Associate - The Ordinary Brown Thomas - Cork
DECIEM —Cork, County Cork
- Part-time
- Store discount
5d
Sales & Services Associate (v)
Marriott International, Inc —Cork, County Cork
- Full-time
- Supervising experience
- No degree
2d
Sr. Associate Quality Systems Specialist
McKesson —Cork, County Cork
- €40,100–€66,900 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Retail Team Leader
Superdry —Cork, County Cork
- Sales
11d
Office Manager
Profix Maintenance Services Ltd —Cork, County Cork
- €28,300–€45,000 a year
- Full-time
- English
- Bachelor's degree
- No degree
- Annual leave
- Sick pay
Quick apply
Manufacturing Strategy Associate
GE HEALTHCARE —Cork, County Cork
- Master's degree
- Analysis skills
- Bachelor's degree
10d
Customer Services Representative - Polish Speaker
Marriott International, Inc —Cork, County Cork
- Full-time
- Social media management
- Employee assistance program
- Sick pay
Showroom Sales Associate
Irish International Trading Corporation —Cork, County Cork
- From €16.50 an hour
- Full-time
- Sales
- Customer service
- English
- Wellness program
- Employee assistance program
Quick apply
11d
Clinical Territory Associate
Intuitive Surgical —Cork, County Cork
- Day shift
- Sales
- English
- Bachelor's degree
Associate Channel Account Manager
Trellix —Cork, County Cork
- English
- Business development
- Marketing
- Annual leave
4d
Compliance Senior Associate
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Materials Controller
Avantor —Cork, County Cork
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance program
9d
Commercial Growth Account Executive (Arabic Speaker)
MongoDB —Cork, County Cork
- Hybrid work
- Azure
- Sales
- Salesforce

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Customer Support Associate

Indeemo -
Cork, County Cork

Quick apply

Job details

Full-time
€30,000–€36,000 a year

Benefits

Gym membership

Qualifications

Software troubleshooting
English
SaaS
Help desk

Full job description

About Indeemo

Indeemo is a research technology company on a mission to help brands understand people in the moments that actually matter. Our SaaS platform blends mobile, video, and AI to help market researchers, UX teams, and healthcare organisations run qualitative research remotely, capturing real behaviour in real time.

Our platform is trusted by 500+ organisations across 60+ countries. We’re growing fast, and we’re looking for someone exceptional to join our Frontline Support team.

The Role

This is a hands-on, mostly email-based support role. You’ll be the first point of contact for our users and customers, helping them get the most out of the Indeemo platform, troubleshooting issues, occasionally setting up research projects, and at times jumping on a call or screen share when someone needs an extra helping hand.

Our customers are researchers and insight professionals running real projects with real timelines. They need fast, accurate, thoughtful support, and that’s exactly what you’ll deliver.

That’s the core of the job, but it’s not the whole of it. Settle in and show what you can do, and you’ll get exposure to other parts of the business, project work, customer success, ops, more on that below.

The Profile: “The Front Line”

GIVE A DAMN

You care about the people you support and the quality of the work you put out. You show up fully, sweat the details others miss, and go the extra mile because that’s how you’re wired, not because someone asked you to.

DRIVE ON

No excuses, no hand-holding. When a customer has a problem, you own it, communicate clearly, and get it sorted. You’re proactive by nature, not reactive by necessity.

FIGHT FOR THE WHY

Curious enough to dig beneath the surface of a support ticket, resourceful enough to find the answer, and always asking whether there’s a better way to do things.

GOOD HUMAN

Empathetic, genuine, and great to work with. Your colleagues and customers trust you quickly because you’re the kind of person who naturally puts them at ease.

Key Responsibilities

Ticket Customer Support

First response, every time. Problem solved, not just logged.

Manage and resolve support tickets via our help desk.
Jump on screen shares to troubleshoot and train clients when needed.
Work as part of a tight-knit support team - pitching in on teammates' tickets, sharing knowledge, and helping brainstorm solutions to resolve queries quickly and efficiently.

Project Setup Coordination

Every project live and running, coordinated end to end.

Set up client research projects on the platform.
Coordinate with customers and our sales team to get every project off to the right start.

Product Feedback Loop

What customers tell you shapes what we build next.

Act as a key feedback loop between customers and our product team.
Spot patterns, surface issues, and share them with the product team.

Skills Experience

2+ years in a customer support role, ideally supporting a software product.
Experience in a startup or SME environment is a real advantage.
Excellent written and spoken English, you’ll be representing Indeemo in every message you send.
Comfortable with software, confident in troubleshooting, and quick to learn new tools.
Strong attention to detail and the ability to manage multiple priorities without dropping the ball.
Familiarity with help desk software and a CRM.
Availability to work at least one later shift per week (2pm – 10pm) and provide cover at least one weekend per month.

Why this Role

Customer-facing from day one.

You're not shadowing a queue, you're owning it. From early on you'll be working directly with clients, solving real problems on live projects with real deadlines, and delivering a 6-star experience.

A foundation for a career in SaaS.

You’ll learn transferable skills built on real customer relationships, not theory: troubleshooting, clear communication, working across teams to get things done.

Room to grow past the ticket queue.

This is a support role, and that’s the job on day one. But once you’re settled in and ready, there’s scope to pick up project work that moves the team forward, and exposure to customer success and operations as the wider team needs it.

What Success Looks Like at 12 Months

TICKETS CLEARED, NOT JUST CLOSED

The queue moves fast, but nothing's rushed. You solve the actual problem, not just the symptom in front of you.

FIGHT FOR THE WHY, EVERY TIME

You dig past the surface of a ticket to find the root cause, and you're spotting patterns before they become bigger problems.

PRODUCT KNOWLEDGE RUNS DEEP

You know the platform inside out. Customers get answers with confidence, first time, because you actually understand what you're troubleshooting.

Our Hybrid Approach to Work

At Indeemo we recognise the evolution that has taken place when it comes to hybrid working. Our hope is to achieve a balance between working in the office and from home that makes sense, to achieve flexibility while maximising communication, collaboration, creativity, and productivity, and preserving our company’s amazing culture.

Your first three months, you’ll be on-site at our Blackpool office Monday to Thursday, with Fridays from home. After that, it moves to three days on-site and two from home. We think this balance works well for building the kind of team culture we’re proud of.

Life at Indeemo

“We value action over talk, collaboration over individualism, and progress over perfection. We care about our work and we always look after each other.

We know that what we each contribute on a daily basis has a direct, positive impact on the lives of the people who benefit from the research we empower. We never forget our duty of care when it comes to protecting the privacy of our users and customers.”

– Eugene Murphy (CEO)

Aside from a competitive salary, health insurance and gym membership, you’ll get the opportunity to join our company’s share options scheme. But honestly, the bigger draw is the team: collaborative, driven, and genuinely good at what they do.

If this sounds like you, please reach out, we’d love to hear from you.

Quick apply

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