Find Supervisor (f/m/d) Jobs in Ireland

Customer Service Team Leader
Yomali Labs Limited —Remote
- Full-time
- Remote
- Customer service
- Leadership
2h
Site Services Supervisor (f/m/d)
Avantor —Limerick, County Limerick
- Full-time
- Microsoft Office
- No degree
- Manufacturing
Production Supervisor (m,f,d)
Phillips Medisize —Sligo, County Sligo
- Monday to Friday
- Microsoft Office
- Manufacturing
11d
Housekeeping Supervisor (m/f/d)
RUBY GMBH —Dublin, County Dublin
- Full-time
- English
- No degree
Payroll Supervisor (f/m/d)
TE Connectivity —Galway, County Galway
- Oracle
- Customer service
- Microsoft Office
- Wellness program
- Employee stock purchase plan
Assistant Store Manager
Poundland —Mallow, County Cork
- €36,000 a year
- Leadership
- Employee discount
Senior General Services Supervisor
Local Government Jobs Ireland —Wexford, County Wexford
- €54,261–€62,584 a year
8d
Full Time Supervisor, Carvela, Kildare
Kurt Geiger —Kildare, County Kildare
- Full-time
- No degree
- Communication skills
- Employee discount
Quick apply
14d
Scheduling Coordinator-Team Leader
Dovida Ireland —Trim, County Meath
- €38,000–€40,000 a year
- Full-time
- Microsoft Excel
- Continuous improvement
- Business
- Annual leave
8h
Supervisor | Full-time | Liffey Valley – FIND THE PERFECT FIT WITH US!
Salsa Jeans —Liffey Valley Shopping Centre, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Lead Supervisor
Coach —Kildare, County Kildare
- €31,590–€34,000 a year
- Full-time
- Sales
- Employee discount
Team Leader
TK Maxx —Louth, County Louth
- Full-time
3d
Assistant Manager | Team Leader
Woodie's —Swords, County Dublin
- Weekend availability
- Sales
- Annual leave
- Sick pay
Cash Office, Supervisor, Full Time, Permanent
Brown Thomas Arnotts —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- No degree
- Store discount
- Annual leave
Senior Supervisor Instructor - Training Centres, Day Services, Community Hubs
Horizons —Cork, County Cork
- €41,431–€55,805 a year
- Full-time
- No degree
- Communication skills
3d
Assistant Store Manager
Sports Direct —Castlebar, County Mayo
- €40,000 a year
- Full-time
- Management
- Leadership
- Annual leave
Quick apply
Day Shift Team Leader
Johnsons Celtic Linen —Drinagh, County Wexford
- Full-time
- English
- Microsoft Office
- Manufacturing
- Employee assistance program
Quick apply
1h
Senior Production Supervisor
Microchip Technology —Ennis, County Clare
- Full-time
- Analysis skills
- Manufacturing
- Business
Part Time Supervisor, Tommy Hilfiger - Arnotts
Tommy Hilfiger —Dublin, County Dublin
- Part-time
- Maintenance
- Communication skills
- Retail sales
Assistant Retail Manager
Center Parcs —Ballymahon, County Longford
- €36,500 a year
- Weekend availability
- Analysis skills
- Leadership
1h

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Customer Service Team Leader

Yomali Labs Limited
Remote

Apply Now

Job details

Full-time
2 hours ago

Qualifications

Customer service
Telecommunication
Leadership

Full job description

BuyGoods Customer Service Team Leader (Remote – Philippines)

Why This Role Exists

BuyGoods is growing, and we're evolving the way our Customer Support organization operates. As part of this transition, we're creating a dedicated Customer Service Team Leader role to provide focused leadership for our Customer Service team while separating responsibilities from other operational functions. The role was created due to organizational restructuring. Previously, one Team Lead was handling both the Fulfillment House and Customer Service Agents. The business now requires a dedicated Team Leader focused solely on managing Customer Service Agents to improve operational efficiency and leadership coverage.

What You'll Own

Lead, coach, and develop a team of Customer Service Representatives.
Conduct regular coaching sessions, performance reviews, and development planning.
Manage customer escalations and ensure timely issue resolution.
Partner with Subject Matter Experts to improve processes and knowledge sharing.
Identify workflow improvements to increase operational efficiency.
Support onboarding and development of new team members through shadowing and live ticket coaching.
Foster a positive, accountable, and high-performing team culture.

What Success Looks Like

First 30 Days

Complete onboarding and gain a strong understanding of BuyGoods' products, processes, and customer support workflows.
Build relationships with your team and key stakeholders.
Begin coaching agents and participating in daily operations.

First 90 Days

Successfully manage a team of at least 10 Customer Service Representatives.
Improve team productivity and service quality through regular coaching.
Effectively manage escalations and maintain service level expectations.

Within 12 Months

Build a consistently high-performing customer support team.
Drive measurable improvements in operational KPIs and customer experience.
Support business growth by developing future team leaders and strengthening team capability.

What We're Looking For

Required Qualifications

Minimum of 2 years' experience as a Customer Service Team Leader.
Experience leading 10 or more direct reports.
Strong background in customer service operations.
Proven coaching and performance management experience.
Excellent communication, leadership, and problem-solving skills.
Experience handling customer escalations and performance metrics.

Preferred Qualifications

Telecommunications customer service experience.
Amazon or high-volume customer support experience.
Experience managing email support or ticket-based support teams.
Knowledge of sales environments is beneficial but not required. BuyGoods does not process direct sales.

Who Thrives Here

You'll succeed in this role if you:

Enjoy coaching and developing people.
Take ownership and make sound decisions independently.
Stay calm under pressure and manage competing priorities effectively.
Thrive in a fast-paced, constantly evolving environment.
Lead with accountability while building trust within your team.
Continuously look for ways to improve processes and customer experience.

Why People Stay & Love Working Here

Fully remote work environment.
Opportunity to make a direct impact on a growing global business.
High level of ownership and autonomy.
Collaborative leadership team that values new ideas.
Clear opportunities to grow your leadership career.
Performance-driven culture that recognizes results.

What's In It For You

Competitive compensation.
Monthly KPI performance incentives.
Additional employee perks and recognition programs.
Career growth opportunities within a rapidly expanding organization.
Remote-first work environment.
Ongoing leadership development and coaching opportunities.

Interview Process

Recruiter Screening

Hiring Manager Interview

About BuyGoods

BuyGoods is part of the Yomali Group, a fast-growing global eCommerce technology organization supporting digital commerce businesses around the world. Our Customer Support team plays a vital role in delivering exceptional customer experiences while partnering closely with operations to continuously improve service quality.

At BuyGoods, you'll join a collaborative, remote-first culture where you'll have the opportunity to lead talented people, influence operational excellence, and grow alongside a business that's scaling globally.

Apply Now

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Explore jobs in more locations

BuyGoods Customer Service Team Leader (Remote – Philippines)

Why This Role Exists

What You'll Own

What Success Looks Like

First 30 Days

First 90 Days

Within 12 Months

What We're Looking For

Required Qualifications

Preferred Qualifications

Who Thrives Here

You'll succeed in this role if you:

Why People Stay & Love Working Here

What's In It For You

Interview Process

About BuyGoods

At BuyGoods, you'll join a collaborative, remote-first culture where you'll have the opportunity to lead talented people, influence operational excellence, and grow alongside a business that's scaling globally.