Join our fabulous team at The Fleet Hotel as a Front of House Porter.
The Front of House Porter is an important position working closely with the Reception Team.
About Us
The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.
PRIMARY OBJECTIVE OF POSITION
The Front of House Porter is responsible for maintaining the cleanliness, orderliness, and overall appearance of the front of house areas in the Hotel. This includes the lobby, reception area, restrooms, walkways, corridors and other designated areas. The role demands excellent customer service skills as the porter often serves as a point of contact for guests, providing assistance and ensuring a welcoming environment.
Key Responsibilities
Cleanliness and Maintenance:
Perform regular checks of high-traffic areas to maintain cleanliness throughout the day.
Report any maintenance issues or potential hazards to the appropriate department.
Customer Service:
Greet and assist guests upon arrival, providing a friendly and welcoming atmosphere.
Respond to guest inquiries and requests promptly and courteously.
Assist with luggage and other guest needs as required.
Provide directions and information about the facility and surrounding areas.
Support Operations:
Assist front desk staff with various tasks as needed, including delivering items to guest rooms or other locations within the establishment.
Coordinate with housekeeping and maintenance departments to ensure seamless operations.
Set up and break down public areas for events or meetings as required.
Monitor inventory of cleaning supplies and request replenishments as necessary.
Security and Safety:
Ensure all public areas are free from obstacles and potential hazards.
Adhere to all health and safety regulations, including COVID-19 protocols if applicable.
Assist in emergency situations, following established procedures and guidelines.
Requirements
The ideal candidate will be fully flexible to work a variety of shifts, including mornings and evenings, and will possess at least 1 years’ experience in a similar role in a 4* hotel setting
About The Role
Perks and Benefits of working at The Fleet Hotel
- Competitive rate of pay
- PRSA pension scheme
- Career progression opportunities across the Windward group
- Employee Assistance Programme
- Digital Wellness Programme
- Complimentary, meals on duty including breakfast, lunch & dinner
-
Discounted Stays & Dining for Friends and Family
Enjoy exclusive reduced rates on accommodation and dining across all Windward Hotels, with both city and resort destinations available for your loved ones. -
Employee Rewards & Recognition
Be part of a workplace that values your contribution, with recognition initiatives such as Employee of the Quarter awards, appreciation events, and occasional surprise treats to celebrate our team’s achievements.
About Windward Management
The Fleet Hotel is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as a Front of House Porter!
Required Criteria
Skills Needed
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Company Benefits
Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.
Salary
Not disclosed
