Woulfe Skin Specialists and Woulfe Wellness are established, high-standard clinics specialising in skin health, aesthetics and wellbeing. Founded more than 31 years ago, we have built a strong reputation for professional care, personalised service and consistently high standards.
Exceptional client care is at the heart of everything we do. We were recently shortlisted in the Retail Excellence Awards after achieving 100% in the Customer Care category—recognition of the professionalism, warmth and attention to detail delivered by our team.
We are now seeking an experienced Front of House Reception Lead to join us in a senior, hands-on leadership role. You will work alongside a supportive and experienced team and play an important part in the smooth running and continued development of both clinics.
The successful candidate will be based primarily at reception, answering telephone enquiries, welcoming clients, coordinating appointments and helping to lead daily front-of-house operations.
This role would suit a dynamic, kind and highly organised professional who combines excellent people skills with strong operational ability, commercial awareness and a genuine commitment to exceptional standards.
The Role
You will be a central point of coordination across reception, client communication, diary management, team support and daily clinic operations.
You will help ensure that every client receives a warm, professional and consistent experience from their first telephone call through to consultation, treatment, follow-up and rebooking.
The position also carries responsibility for supporting the safe, organised and efficient running of our medical and aesthetic clinics, including clinic preparation, stock oversight, treatment scheduling and operational processes.
For the right person, this is an opportunity to take on meaningful responsibility within a respected
Key Responsibilities
- Lead the day-to-day front-of-house operation with professionalism, consistency and attention to detail.
- Answer telephone enquiries warmly, confidently and efficiently.
- Welcome clients and create a calm, polished and caring clinic experience.
- Manage appointments, confirmations, cancellations, deposits and waiting lists accurately.
- Coordinate clinic diaries to support appropriate scheduling, efficient treatment flow and strong use of available appointment time.
- Guide clients confidently through relevant services and treatment pathways, while remaining within the appropriate scope of the role.
- Support the medical, aesthetic, skin and wellness teams with the organisation and preparation required for well-run clinics.
- Help maintain high standards of safety, confidentiality, documentation, stock control and operational readiness.
- Support stock management systems, including monitoring, ordering, receiving and maintaining accurate oversight.
- Ensure front-of-house procedures and agreed clinic systems are followed consistently.
- Contribute to client retention, rebooking, diary utilisation and the overall commercial performance of the clinics.
- Support new treatment launches, events, promotions and the continued development of the medical side of the business.
- Identify operational issues early and respond in a calm, practical and solution-focused manner.
- Support reception cover and team coordination as required.
- Lead by example in professionalism, presentation, communication, kindness and accountability.
- Help create a positive working environment in which team members feel respected, guided and supported.spected and growing business, with clear potential for future progression.
What We Offer
- A professional, supportive and high-standard working environment.
- A varied and engaging role with genuine responsibility and influence.
- The opportunity to join an established and respected skin health and wellbeing business.
- A loyal and valued client base.
- Ongoing learning within the skin, medical-aesthetics and wellness sectors.
- The opportunity to contribute directly to operational improvement and future growth.
- Clear progression potential for the right candidate.
- Employee discount.
- Performance-related bonus structure.
- Bike to Work scheme.
- A workplace in which professionalism, kindness, contribution and teamwork are genuinely valued.
What We Offer
This is a senior, hands-on leadership role for an experienced professional who can make a meaningful contribution to client care, clinic operations, team performance and the continued growth of the business.
The successful candidate will receive:
- An excellent salary, reflecting the experience, capability and responsibility required for the role.
- A meaningful performance-related bonus, linked to agreed objectives and business performance.
- A varied and influential position with genuine responsibility, ownership and scope to make a difference.
- The opportunity to work within a respected and established skin health, aesthetics and wellness business.
- A loyal, discerning client base and a strong reputation for exceptional customer care.
- A professional, supportive and collaborative working environment.
- Ongoing learning and development across skin health, medical aesthetics, wellness, client experience and clinic operations.
- Clear potential for career progression as the business continues to develop.
- Employee discounts on selected treatments and skincare.
- Access to the Bike to Work Scheme.
- A workplace where professionalism, kindness, accountability, initiative and high standards are recognised and valued.
This is an excellent opportunity for a capable, commercially aware and people-focused individual who is looking for more than a traditional reception role and wants to play an important part in the future success of the clinics.
Job Type: Full-time
Pay: From €18.00 per hour
Benefits:
- Bike to work scheme
- Employee discount
Education:
- Advanced/Higher Certificate (preferred)
Experience:
- Management: 5 years (required)
Work authorisation:
Work Location: In person
