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VMware Architect - SDDC

Triangle Computer Services
Dublin, County Dublin

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Job details

Qualifications

System administration
Windows
Scripting
SAN
VMWare
Leadership
Communication skills
vSphere

Full job description

Dublin, Ireland / Remote

Responsibilities

This is a key role that requires strong architecture and technical design ability in VMware SDDC and associated technologies as well as extensive senior level support and environment management experience. This role is part of a skilled support team in a 24x7 managed service environment providing remote technical support and project services to multiple client environments on behalf of Triangle.

The Architect must be able to demonstrate an excellent understanding and knowledge of the VMware core infrastructure and SDDC technologies and have engaged with enterprise customers to design, implement and support solutions based on the customer’s specific use case and requirements. With an understanding of the bigger picture, the architect can design solutions that meet the customers’ underlying business objectives rather than just implementing the technical product.

The Architect’s role is:

to understand the customer’s IT strategy as well as their current environment and facilitate through consultation the customer’s journey towards emerging technology solutions and/or innovative change through adjacent technologies.
to create the best architecture designs, networking and datacentre operations and end-to-end computing solutions appropriate for the customer.
to provide senior technical leadership to support and operations teams delivering to customer SLAs

Main responsibilities:

Capture and understand a customer's business/IT requirements to develop a solution or service that will deliver value to the customer and Triangle
Creation and review of customer technical proposals, including high-level design and estimates that meet customer’s needs
Creation of Solution Specifications and Low-Level Design documents
Remain responsible for architecture throughout projects and in-life service
Provide technical leadership to the technical support and operations teams who are responsible for the day to day management of customer environments by
- Effectively deal with high priority and escalated customer technical issues.
- Follow and engage with standard incident, problem and change management processes to meet defined service level agreements including root cause analysis of critical incidents.
- Escalate issues appropriately to the relevant vendor while remaining within service levels and act as the Customer’s advocate into the vendor at all times.
- Provide technical leadership and quality control throughout all stages of the solution delivery
- Hold responsibility for capacity and performance SLA’s
- Provide review and oversight on environment KPI’s and provide advice and guidance on resolution
Engage with and feedback into the continuous improvement and ongoing innovation activities associated with the customer’s contracted environment through POCs and POVs
Participate in innovation and research activities
Configure and deliver technology road map session to customers related to their environment
Provide capacity and performance technical report data for SDM monthly report with projects for next month
Key attendee at monthly services meeting with the customer

Requirements

The position requires deep technical knowledge along with strong communication skills. You will be able to lead with hands-on skills from requirements gathering and design to deployment, operational readiness for ongoing environment management.
You must be VCP and/or VCAP certified and have experience in three or more of the following products:

VMware Cloud Foundation (VCF)
vSphere
Site Recovery Manager (SRM)
vSAN
Horizon
Workspace ONE
NSX
vCloud Director (vCD)

You must also have:

10+ years’ experience with VMware and associated product range in enterprise intel environments
5+ years’ experience of Data Storage and Management in an SDDC context: FC and iSCSI SAN administration in an enterprise vSphere environment and/or vSAN design, deployment and
administration
5+ years’ experience of VADP based enterprise back-up architecture and solutions
Strong technical design ability and expertise in the implementation and configuration of highly available virtual & physical infrastructure solutions
Experience of capacity planning and sizing methodologies for VMware virtualisation solutions
Proven technical implementation and design experience in at least two of the following technical specialisations, with recognised certifications where available:
- Storage
- Cloud management & automation
- Disaster recovery
- Security
- Windows & AD
Shell scripting for system administration
Good technical knowledge of current network principals, protocols and standards.
ITIL Foundation Certified

Role specific requirements

Multi-tasking –Have the ability to thrive in a rapidly changing environment and handle multiple tasks at any given time, with impeccable attention to detail
Operate on own initiative when required
Highly self-motivated, directed with keen attention to detail.
Proven analytical, evaluative and problem-solving abilities
Ability to effectively prioritise and execute tasks in a high-pressure environment
The architect role requires a high level of technical leadership skills.

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