This is a varied role that role requires strong technical design ability in VMware NSX and
associated technologies with extensive 3rd level support and management experience.
This role is part of a skilled support team in a 24x7 managed service environment providing
remote technical support and project services to multiple client environments on behalf of
Triangle.
You must be able to demonstrate an excellent understanding and knowledge of the VMware core infrastructure and NSX and have engaged with enterprise customers to design, implement and support solutions based on the customer’s specific use case and requirements.
With an understanding of the bigger picture, you can design solutions that meet the customers’ underlying business objectives rather than just implementing the technical product.
The VMware Senior Consultant will work closely with Triangle Architects and the client and be able to take ownership of complex solutions and take them to completion with minimal supervision or review. The candidate must also be able to take ownership of complex issues, ensure SLAs are met and maintain customer satisfaction.
- Act as senior technical support for multiple customer environments across managed service and project engagements.
- Effectively deal with high priority and escalated customer technical issues.
- Follow and engage with standard incident, problem and change management processes to meet
defined service level agreements including root cause analysis of critical incidents.
- Escalate issues appropriately internally within Triangle or to relevant vendor while remaining within service levels
- Pro-actively search out potential issues in the environment and resolve them before they become a problem.
- Systems management design activities, including s/w level reviews for patching and upgrades, capacity management and performance management activities
- Enterprise level systems management and monitoring experience
- Act as reliable technical design resource for client project requests and new opportunities
- Creation and review of customer technical proposals, including high-level design and estimates that meet customer’s needs
- Creation and review of Solution Specifications
- Installation and delivery of solutions on customer site
- Create and own full project and solution technical documentation to Triangle and customer standards
- Have excellent oral and written communication skills for effective dialogue with customers,
colleagues and superiors.
