Find Medical social Jobs in Cork, C

Patient Advice and Liaison Service (PALS) Manager | Grade VIII (0.5 W...
Mercy University Hospital —Cork, County Cork
- €83,912–€101,207 a year
- Part-time
- Acute care
- No degree
- Rehabilitation centre
Quick apply
4d
Compliance Administrator
Crowleys DFK —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Flexitime
Quick apply
12d
Drug Safety & Pharmacovigilance Specialist
McKesson —Cork, County Cork
- Hybrid work
- Work from home
Care Assistants - Full Time (Residential & Community Settings)
Horizons —Cork, County Cork
- €34,881–€48,434 a year
- Full-time
- English
- No degree
- IT
- Annual leave
- Employee assistance program
Sr. Associate Quality Systems Specialist
McKesson —Cork, County Cork
- €40,100–€66,900 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr. Associate, Employee Care - Benefits & Leave of Absence (12-Month Fixed Term Contract)
McKesson —Cork, County Cork
- €38,300–€63,800 a year
- Monday to Friday
- Customer service
- Bachelor's degree
- Conflict management
- Annual leave
AI Governance Specialist
Logitech —Cork, County Cork
- Full-time
- Bachelor's degree
- In-person
- AI
- Work from home
Sr. Associate Systems Administrator
McKesson —Cork, County Cork
- €43,400–€72,300 a year
- Bachelor's degree
- Wellness program
- Employee stock purchase plan
Patient Coordinator- Midleton, Cork
Eden Medical Clinic —Midleton, County Cork
- €14.15–€16.00 an hour
- Part-time
- Customer service
- Administrative experience
- Leaving certificate
- Annual leave
- Employee discount
Quick apply
8d
BioAssay Analyst
Eurofins Ireland PSS —Ringaskiddy, County Cork
- Full-time
- Management
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Compliance Specialist
Eurofins Ireland PSS —Ringaskiddy, County Cork
- Full-time
- Analysis skills
- Free parking
- Annual leave
Quick apply
5d
Drug Safety and Post Marketing Surveillance Manager
McKesson —Cork, County Cork
- Supervising experience
- Project management
- No degree
- Work from home
Advisor, Demand Planning
Dell Technologies —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
3d
Senior Manager, Project Management CoE
McKesson —Cork, County Cork
- €71,300–€118,800 a year
- Project management
- Bachelor's degree
- Continuous improvement
- Wellness program
- Employee stock purchase plan
9d
CMF Design Intern
Logitech —Cork, County Cork
- Full-time
- Research
- Manufacturing
- Work from home
8d
Senior Manager, Master Data Governance - Data Lead
Gilead Sciences —Cork, County Cork
- Full-time
- Project management
- No degree
- Communication skills
Sr. Customer Support Engineer (Spanish Speaker)
Logitech —Cork, County Cork
- Full-time
- Spanish
- Azure
- Customer service
- Work from home
Security Risk Analyst
McAfee —Cork, County Cork
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Relocation assistance
- Annual leave
Manager, Customer Success (Cork, Ireland - Hybrid)
Quest Software —Cork, County Cork
- From €74,320 a year
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
Design for Sustainability Specialist
Logitech —Cork, County Cork
- Full-time
- CAD
- Mechanical knowledge
- Work from home

I want to receive the latest job alerts for medical social in cork, c

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

medical social jobs near cork, c

Customer Success Manager jobs in Cork, County Cork

Risk Analyst jobs in Cork, County Cork

Administrator jobs in Cork, County Cork

Care Assistant jobs in Cork, County Cork

Compliance Manager jobs in Dublin, County Dublin

Content Designer jobs in Galway, County Galway

Industrial Designer jobs in Dublin, County Dublin

Part Time Designer jobs in Dublin, County Dublin

Spanish Customer Service jobs in Dublin, County Dublin

Financial Crime Manager Jobs jobs in Dublin, County Dublin

Customer Success Manager jobs in Monkstown, County Dublin

Facilities Manager jobs in Galway, County Galway

Customer Success Manager jobs in Galway, County Galway

Senior Product Designer jobs in Dublin, County Dublin

Remote Designer jobs in Dublin, County Dublin

Senior User Experience Designer jobs in Remote

Canva Designer jobs in Dún Laoghaire, County Dublin

Senior Quality Engineer jobs in County Galway

Senior Marketing Executive jobs in County Dublin

Safety Specialist jobs in Dublin, County Dublin

Patient Advice and Liaison Service (PALS) Manager | Grade VIII (0.5 W...

Mercy University Hospital -
Cork, County Cork

Quick apply

Job details

Permanent | Part-time
€83,912–€101,207 a year
4 days ago

Qualifications

Quality assurance
Leadership

Full job description

Patient Advice and Liaison Service Manager |Clerical Grade VIII

Permanent Contract, Part Time Hours (0.5 WTE)

The post holder will report to the Director of Nursing, Mercy University Hospital, Cork.

Purpose of Post:

The position of Patient Advice and Liaison Services (PALS) Manager in Mercy University Hospital (MUH) provides senior leadership, strategic direction, and operational excellence for Patient Advice and Liaison Service. The PALS Manager acts as the principal liaison between patients, families and multidisciplinary healthcare teams to advocate for the patient, resolve concerns, improve communication and oversee feedback/complaints systems. The post also involves working proactively to opportunities for further patient experience improvements.

The PALS team consists of the following disciplines:

Patient Liaison Officer (PLO)
Complaints Officer
Clerical Officer

Responsibilities Include:

Play a pivotal role within MUH and lead, manage and support a PALS team to deliver responsive patient centred advice and liaison service.
Lead on the MUH Hospital's objectives in developing the Volunteer Services.
Provide oversight, leadership and guidance to all staff (clinical and non-clinical) in relation to patient complaint procedures, advocacy service and best practice.
Lead on the MUH Objective in developing a Patient and Family Experience/Engagement Council.

Managing the Department

Overall responsibility for management of the PALS Department.
Develop an Annual Service Plan for PALS and provide annual report on same to Director of Nursing and Clinical Quality and Safety Governance Committee.
As a Designated Person under Open Disclosure, support the PLO and the Complaints Officer, coordinate meetings with patients, their families and the multi-disciplinary team.
Engage with the internal review officer.

Complaints Management

Overall responsibility for managing the complaints process within the hospital ensuring legislative requirements are met.
Demonstrate broad depth of knowledge and understanding of how statutory agencies perform their function when dealing with serious complaints and understanding the significance of their interaction with the hospital.
Work with the Directorate Teams, stakeholders and colleagues to develop best practice in managing complaints systems which ensure that all relevant HSE, HIQA and international standards are me.

Patient Engagement

Development of qualitative and quantitative approaches to patient engagement.
Develop and maintain professional partnerships with other hospitals and agencies such as HSE, HIQA, DOH and Office of the Ombudsman.

Patient Experience

Lead for the National Inpatient Experience Programme in communicating results and assisting departments with implementing improvement plans.

Key Performance Indicators (KPIs)

Management and delivery of national KPIs as a routine and core business objective
Identification and development of KPIs which are congruent with the hospital's service plan targets.
Development of Action Plans to address KPI targets.

Eligibility Criteria

Eligible applicants will be those who on the closing date for the competition have the following Essential Criteria:

At least five years' experience of working in a healthcare environment
A qualification (Level 8) in a health-related area, e.g. nursing, social work, medicine, quality, pastoral care, health service management.
Senior levels of experience of dealing with patient or service user queries.
Experience of working with multiple internal and external stakeholders, as relevant to this role.
Experience of managing and working collaboratively with multi-disciplinary team members and other stakeholders.
Experience of managing a team, including recruitment and identification of training needs.
A track record in delivering on change management projects/programs.
Have completed, or be willing to complete, training in Designated Person under Open Disclosure Training.
Possess the requisite leadership, managerial and administrative knowledge and ability for the proper discharge of the duties of the office

Desirable Criteria include:

QQI Level 7 Patient Safety Complaints Advocacy.
Experience of quality assurance and standard setting/audit.
HSELanD Training on Complaints Management and Review.

Full Job Spec is available on request.

Closing Date: 1pm on Tuesday, 4th September 2026.

MUH reserves the right to create a panel for this post from which permanent, fixed term and specified purpose vacancies of a full or part time duration may be filled.

Mercy University Hospital (MUH)

MUH is a growing voluntary hospital in the heart of Cork City. We have over 1,800 staff providing complex diagnostic, medical and surgical care through our inpatient, day patient, outpatient and emergency services.

We are a teaching hospital, a centre of national and international excellence, and are renowned for our research and tertiary services.

Providing 24/7 acute surgical, acute medical and critical care, MUH now has multiple sites across the city and continues to expand. We recently opened our Blarney Rehabilitation Unit, a post-acute care specialist rehabilitation unit with 50 beds in Blarney, County Cork.

We support staff development with approx. 100 promotions annually. We prioritise work life balance with 28% of our team working part time hours. We offer nationally agreed enhanced Salary Scales, Pension Scheme, excellent holidays, canteen, and Study Leave and Assistance. From Cardiac Care to Intensive Care, our varied specialist services offer real career choice to our team.

We live by our Core Values of Compassion, Excellence, Justice, Respect and Team Spirit.

Quick apply

Refine Your Search

medical social jobs in cork, c

Patient Advice and Liaison Service (PALS) Manager | Grade VIII (0.5 W...

Compliance Administrator

Drug Safety & Pharmacovigilance Specialist

Care Assistants - Full Time (Residential & Community Settings)

Sr. Associate Quality Systems Specialist

Sr. Associate, Employee Care - Benefits & Leave of Absence (12-Month Fixed Term Contract)

AI Governance Specialist

Sr. Associate Systems Administrator

Patient Coordinator- Midleton, Cork

BioAssay Analyst

Compliance Specialist

Drug Safety and Post Marketing Surveillance Manager

Advisor, Demand Planning

Senior Manager, Project Management CoE

CMF Design Intern

Senior Manager, Master Data Governance - Data Lead

Sr. Customer Support Engineer (Spanish Speaker)

Security Risk Analyst

Manager, Customer Success (Cork, Ireland - Hybrid)

Design for Sustainability Specialist

I want to receive the latest job alerts for medical social in cork, c

Related Searches

Explore jobs in more locations

Patient Advice and Liaison Service Manager |Clerical Grade VIII

Jobseeker tools

Employer Tools

Browse

Stay Connected