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What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Customer Success Manager (CSM) is responsible for end-to-end ownership of assigned customer accounts, ensuring successful delivery, driving value realization, and enabling long-term customer outcomes while elevating the voice of the customer. This role serves as the primary point of engagement for customers, driving alignment across internal teams, managing execution against contractual commitments, and proactively guiding customers to achieve desired outcomes.
Owns a portfolio of customer accounts, with full relationship ownership; serves as the primary point of contact responsible for leading accountstrategy, driving onboarding and ongoing engagement, and ensuring successful delivery across the customer lifecycle.
Leads/supports executive engagement (e.g., QBRs/EBRs), manages escalations, and partners cross-functionally to remove friction, ensure alignment, and deliver on contractual commitments while driving renewal and expansion outcomes.
Customer Health & Insights:Update and monitorhealth scoring frameworks, success plans, and dashboards; leveragevoice-of-customer, and performancedata to drive continuous improvement
Financial & Contractual Accountability: Maintain alignment between delivery, revenue recognition, invoicing, and contract terms; ensure accurate forecasting and financial transparency
Process, Tooling & Governance: Standardize operating cadences and tools; drive scalable processes, automation, and adherence to compliance, data privacy, and regulatory requirements
Operational Excellence & Execution: Ensure consistent, high-quality delivery throughmonitoring ofexecution, SLA adherence, and proactive risk and escalation management.
Strong problem solving, change management, and operating rigor (OKRs/KPIs, cadences, forecasting).
Oncology, life sciences, provider networks, real-world data/evidence, or clinical decision support experience.
Work Location: Remote; Travel: ~25%
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,
Our Base Pay Range for this position
$79,600 - $132,600
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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
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McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] or (Canada) [email protected]. Resumes or CVs submitted to this email box will not be accepted.
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