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Pharmaceuticals Customer Service
Tanner Pharma Group —Cork, County Cork
- €40,000–€50,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Wellness program
- Sick pay
Quick apply
Retail Customer Service
Entain —Bishopstown, County Cork
- €14.96 an hour
- Overtime
Fraud Risk Investigator
TELUS Digital —Cork, County Cork
- €35,000 a year
- Weekend availability
- AI
- Banking
Quick apply
Grants Administrator
Bord Gáis Energy —Cork Airport, County Cork
- €37,000 a year
- Full-time
- No degree
- Communication skills
- Time management
- Employee assistance program
Quick apply
6d
Cleaner
SBFM —Cork, County Cork
- €14.80 an hour
- Overtime
- Annual leave
Front of House Specialist
Sisu Clinic —Cork, County Cork
- €28,000 a year
- Full-time
- Administrative experience
- Clinic
- Communication skills
- Store discount
- Employee discount
Quick apply
9d
Store Assistant
Aldi —Ballincollig, County Cork
- €15.40–€17.90 an hour
- Customer service
- Annual leave
7d
Team Member
NEXT —Cork, County Cork
- €7.91–€17.04 an hour
- Part-time
Fresh Food Advisor
BWG Foods —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Excel
- Food service
- IT
Quick apply
Telesales Executive - Corrib Oil Fuel Card
Corrib Oil —Cork, County Cork
- From €30,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Social media management
- Store discount
- Fuel card
Quick apply
Sales Assistant
PPG —Cork, County Cork
- Overtime
- No degree
- IT
- Annual leave
Quick apply
Front of House Specialist (Part Time)
Sisu Clinic —Cork, County Cork
- €14.50 an hour
- Part-time
- Administrative experience
- Clinic
- Communication skills
- Store discount
- Employee discount
Quick apply
9d
Hearing Wellness Advisor- Cork
Sonova —Cork, County Cork
- €27,752 a year
- English
- Clinic
- Organisational skills
- Annual leave
General Operative Nights
BWG Foods —Cork, County Cork
- Full-time
Quick apply
14d
General Operative - Fixed Term - Cork
A&G Couriers Ltd —Cork, County Cork
- €13.50–€14.00 an hour
- Night shift
- English
- Warehouse experience
In Store Team Member
Domino's —Cork, County Cork
- €10.10–€14.65 an hour
- Weekend availability
- Customer service
- No experience needed
- No degree
- Annual leave
7d
Restaurant Waiting Staff
Flynn's Cush Hospitality Group. —Cork, County Cork
- €14.50–€15.50 an hour
- Part-time
- Customer service
- No degree
- Food service
Quick apply
13d
Receptionist
OCS Group —Cork, County Cork
- €15.40 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2h
Accounts Receivable Administrator
Wienerberger AG —Cork, County Cork
- Up to €39,000 a year
- Hybrid work
- Accounting
- Communication skills
- Employee assistance program
- Bereavement leave
Childminder / Nanny / Babysitter / Home Carer – Cork
TrustedCarers —Cork, County Cork
- €14.06–€40.00 an hour
- Part-time
Quick apply

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Pharmaceuticals Customer Service

Tanner Pharma Group -
Cork, County Cork

Quick apply

Job details

Full-time
€40,000–€50,000 a year

Benefits

Wellness program
Sick pay

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Spanish
Microsoft Excel
Customer service
English
Data collection
Italian
German
Order fulfilment
Time management

Full job description

Pharmaceuticals Customer Service

Company & Role Description

Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth.

The purpose of this role is to provide high-quality service to Tanner Pharma customers. The Customer Advocate serves as the primary point of contact with Tannercustomers, pharmacists, and physicians. This roleis required to work closely and constructively with key internal stakeholders within Tanner to deliver consistently high standards of service to Tanner’s customers and facilitate clear and regular communication.

Role Accountabilities

Expected Responsibilities for the Pharmaceuticals Customer Advocate are:

Customer Service

New customeraccount creation.
Provide information to customers on country-specific and program-specific requirements
Resolve simplecustomer problems and analyze customerservice needs
Liaise with ProgramManagers, Logistics, Quality, and management teams as required to provide the best customerexperience possible. Serve as liaisonbetween customers and the internal key stakeholders within Tanner.
Receive and processincoming telephone calls,e-mails, and faxeson time.
Provide quotes to customers for products and services.
Communicate program-specific requirements to customers, physicians, and pharmacists.
Ensure orders &enquiries are processed promptly.
Place vendor PurchaseOrders, liaise with the supplieras needed, and proactively follow up with the supplier on any issues or delays.
Process order invoices in a timely and accurate manner
Liaise with TannerLogistics for shipping, ensuring all requireddocumentation is available.
Track and ensure that each deliveryis timely and close out each shippingtask with Proof of Delivery; proactively communicate with customers about delays and issues related to shipments.
Support TannerProgram Managers with data collection activities
Respond to customerenquiries regarding orders,service needs, productcomplaints, customer accounts, deliveries and back orders or triage as appropriate.
ensure high standards of accuracy from quotation requestto order receiptto final delivery.

Desired Candidate Profile & Capabilities

Required:

Demonstrated experience in a customer service role, with the advantage of working in healthcare (Pharmaceuticals or Allied Services a big advantage)
Based in Cork, Ireland
One additional European language preferred (German, Spanish, Italian or French)

Soft skills:

Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
Communication: Able to communicate in a clear, appropriate, effective, and efficient manner in various situations (1:1 or group settings, verbal& written) Works well with a team to achieve a common goal.
Time Management: The ability to effectively prioritize tasks and presentgreat time management and organizational skills.
Detail-Oriented: Ability to accomplish/complete tasks while demonstrating a thorough concern for all the areas involved, no matter how small.

Compensation & Benefits

· Salary commensurate with experience

· Attractive performance incentive plan

· Vacation, Volunteer and paid sick leave

Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment.

Check out http://www.tannerpharma.comto view our core values and learn more about our company.

Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required.

Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Job Type: Full-time

Pay: €40,000.00-€50,000.00 per year

Benefits:

Wellness program

Shift:

8 hour shift

Language:

One additional European language besides English (required)

Work Location: Hybrid remote in Cork, County Cork (T23)

Quick apply

Refine Your Search

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