Find Accenture Jobs in Blackrock, D

Customer Support Agent - English (CL13)
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Advertising Sales Rep
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Advertising Sales Rep
Accenture —Dublin, County Dublin
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Accenture —Dublin, County Dublin
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Graduate Recruitment Specialist
Accenture —Dublin, County Dublin
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Trust & Safety Agent (Mandarin)-CL 13
Accenture —Dublin, County Dublin
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Digital Business Analyst
Accenture —Dublin, County Dublin
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Front-End Lead Developer
Accenture —Dublin, County Dublin
- Full-time
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Dev Ops Engineer
Accenture —Dublin, County Dublin
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Infrastructure & Capital Projects - Advisory and PMO Consulting (All Levels)
Accenture —Dublin, County Dublin
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Research Scientist: Machine Learning for Drug Discovery and Genomic Data
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Research Engineer: Machine Learning and Knowledge Representation for Biodata
Accenture —Dublin, County Dublin
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Global QC (Quality Control) Specialist (CL9)
Accenture —Dublin, County Dublin
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Functional Lead / Motion Lead – SMB SaaS Sales
Accenture —Dublin, County Dublin
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Human & AI Research Lead (Research & Commercial Innovation)
Accenture —Dublin, County Dublin
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Operations Lead
Accenture —Dublin, County Dublin
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Mid-Market AI Business Partner - French Speaking
Accenture —Dublin, County Dublin
- Full-time
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Sales (Capture) Lead - Financial Services
Accenture —Dublin, County Dublin
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Global QI (Quality Insights) Associate Manager (CL8)
Accenture —Dublin, County Dublin
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Acquisition Function Lead
Accenture —Dublin, County Dublin
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Customer Support Agent - English (CL13)

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Social media management
Customer service
English
Bachelor's degree
Communication skills

Full job description

General Information

Position: Product Support Agent CL13 - UKI

Location: (WFO 100%) Sandyford, D18

Contract: Full-time 40 hours per week

Work Hours: Mon/Sun 8am-9pm (7am-8pm daylight saving time) rotation .

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

Duties and Responsibilities: The main responsibility of this is to provide customer support through chat, email, and phone.

The main responsibility of this

is to provide customer support through chat, email, and phone
Developing deep knowledge within a complex product group
Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
Own tasks end-to-end until they are assigned to specialist.
Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to identify solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs

For internal applicants, the type of contract will remain unchanged.

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected].

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.

#LI-EU

Language(s) Required: As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.

English: fluent - C1

Basic Qualifications:

High School Diploma or GED
Minimum of 1 year of experience with customer support/product technical support
Active account on Facebook and a minimum of one other social network
Active user of social media services
Customer service experience

Preferred Qualifications:

Minimum of +1 years experience in delivery operations
Bachelor’s Degree
Online advertising experience
Experience using Facebook products

Professional Skills

Excellent oral and written communication skills required
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
Aptitude to support complex products
Ability to overcome a product learning curve
Ability to think critically and problem solve
Ability to work in teams

Apply Now

Refine Your Search

accenture jobs in blackrock, d

Customer Support Agent - English (CL13)

Advertising Sales Rep

Advertising Sales Rep

Digital Media Analyst

Graduate Recruitment Specialist

Trust & Safety Agent (Mandarin)-CL 13

Digital Business Analyst

Front-End Lead Developer

Dev Ops Engineer

Infrastructure & Capital Projects - Advisory and PMO Consulting (All Levels)

Research Scientist: Machine Learning for Drug Discovery and Genomic Data

Research Engineer: Machine Learning and Knowledge Representation for Biodata

Global QC (Quality Control) Specialist (CL9)

Functional Lead / Motion Lead – SMB SaaS Sales

Human & AI Research Lead (Research & Commercial Innovation)

Operations Lead

Mid-Market AI Business Partner - French Speaking

Sales (Capture) Lead - Financial Services

Global QI (Quality Insights) Associate Manager (CL8)

Acquisition Function Lead

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