Position: Trust & Safety Agent (Mandarin)- CL 13
Location: Office based in Sandyford, Dublin 18, Ireland.
Work Hours: Monday - Friday, 8am - 6pm
** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application **
Representatives will help Improve sales data quality in the internal Client Relationship Management system.
Please note: While this is primarily a Customer Service there is exposure to sensitive content.
What we do?
Take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data
Objectives
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Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data
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Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact
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Our first priority is to ensure critical data within our systems is accurate
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Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems
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Our processes are categorised into various workflows
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Review, classify and/or remove content according to client guidelines, using specific tools and channels
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Understand and remain updated on changing client policies and guidelines
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Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
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Review and Approve or deny connections within a review tool based on client Policy
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Review data provided by advertisers and validate it matches the corresponding internal CRM object e.g. the contact for the advertiser s company
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Review content e.g. Ads run by the advertiser or the account billing address and tag it to existing Client Relationship Management listings
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Read, understand and make decisions based on policy documents
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Correspond with internal salespeople regarding any appeals filed
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Review content, create tasks, follow up on open tickets
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Provide feedback on trends identified in reviews
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General data entry related tasks
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Provide suggestions to improve the process and workflows
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the , the individual may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this , individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
