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Head of F&B Reservations

The Merrion Hotel -
Dublin, County Dublin

Apply Now

Job details

Permanent | Full-time
5 hours ago

Benefits

Private dental insurance
Bike to work scheme
Employee assistance program
Employee discount

Qualifications

Sales
Business analysis
Team management
Organisational skills
Leadership

Full job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Reservations
Salary: Competitive salary

The Merrion, one of Dublin’s finest luxury hotels and one of the Leading Hotels of the World is recruiting for a full time Head of F&B Reservations to join our professional and friendly Food & Beverage Team.

Centrally located in Dublin within easy reach of public transport, this role will offer you the opportunity to work in a beautiful hotel where the highest of standards are in place and where you have all the tools you need to do your job. Working alongside an experienced team, you will be offered plenty of training. This is a really rewarding role on a team where you can be assured of a warm welcome!

We offer:

Competitive Salary
Increased holiday entitlement with length of service
Free meals on duty
Free dry cleaning of company provided uniforms
Private Health and Dental Insurance
Contributory Pension Plan from the date you start employment, to include death in service benefit
Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
Travel and Bike to Work – Tax saving Schemes
Blue Book discount
Employee Discounts for room nights, our Garden Room Restaurant and Cellar Bar for you and your family/ friends
Free Employee Assistance Programme – free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members
Learning & Development Opportunities

Key Responsibilities:

Maintain regular and effective communication across the team and all departments through daily briefings and hotel meetings.
Maximise sales opportunities through proactive selling and upselling.
Develop and maintain relationships with other departments to ensure seamless operations.
Liaise with the Food & Beverage to review and update departmental policies and standards.
Manage VIP and regular guest requests with personalised attention and care.
Oversee Exclusive Events and Group bookings from initial inquiry to final execution.
Address guest complaints professionally, ensuring satisfactory resolutions.
Develop and implement effective communication systems within the team, including meetings and written updates.
Manage employee schedules, working hours, and holiday requests using system.
Promote a culture of anticipation and caring service at all times.

Requirements:

Proven experience in a Food & Beverage Reservations or similar hospitality role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
High attention to detail and organisational skills.
Sales-driven with experience in upselling and business analysis.
Ability to work under pressure in a fast-paced environment.
Proficiency in reservation systems.
Passionate about luxury hospitality and delivering exceptional guest experiences.

About The Merrion

The Merrion, a member of the prestigious Leading Hotels of the World, is located opposite Government Buildings in the heart of the city centre. Created from 4 Georgian Townhouses, the 142 bedroom and suites are arranged around two 18th Century style gardens.

If you feel this is the role and Company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.

Apply Now

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