Find Customer service advisor Jobs in County Dublin

Senior French Speaking Customer Operations Agent
FNZ —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Customer Experience Agent (German Speaking)
Whatnot —Dublin, County Dublin
- €35,000–€42,500 a year
- Weekend availability
- Hybrid work
- English
- Bachelor's degree
- Work from home
Experienced customer service representative
Inner City Scooters Ltd —DUBLIN 24, County Dublin
- From €120 a day
- Full-time
- Customer service
- English
- IT
Quick apply
1d
Customer Service Specialist
Blackberry Hearing —Crumlin, County Dublin
- Part-time
- Customer service
- Administrative experience
- Clinic
- Sick pay
Quick apply
German Customer Service and Sales Officer in Malta
Next Job Abroad —Dublin, County Dublin
- €23,000–€28,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Life insurance
Quick apply
Customer Service Advisor
Northgate Vehicle Hire —DUBLIN 15, County Dublin
- €29,500 a year
- Monday to Friday
- Customer service
- Microsoft Office
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
5d
Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Support Administrator
CEC —DUBLIN 15, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service/Kitchen Assistant
Apache Pizza Temple Bar c/o Diego Foods Ltd —DUBLIN 2, County Dublin
- €14.15 an hour
- Part-time
- Customer service
- Food service experience
- In-person
- Employee discount
Quick apply
Customer Care Associate
United Drug —Citywest, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Phone etiquette
- Communication skills
Quick apply
Customer Serv Representative - D.R.
Tropical Shipping —County Dublin
- Full-time
- Spanish
- Sales
- Customer service
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Customer Service/Sales
Richard Austin Alloys ( Ireland ) Ltd. —DUBLIN 11, County Dublin
- Up to €29,432 a year
- Full-time
- Computer skills
- Profit sharing
Quick apply
3d
Customer Service Assistant
Compass Group Ireland —DUBLIN 18, County Dublin
- €15.39 an hour
- Full-time
- Microsoft Excel
- No degree
8d
Trade & Client Services Representative
U.S. Bank National Association —DUBLIN 18, County Dublin
- €49,385–€58,100 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Customer Success Agent
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Software troubleshooting
- SQL
- Patient care
- Annual leave
- Work from home
Quick apply
Customer Support Co-Ordinator
Elwood Roberts —Dublin, County Dublin
- €32,000–€38,000 a month
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Client Services Specialist Front Office & Risk M/F
Amundi —Dublin, County Dublin
- English
Customer Services Advisor
Halfords —Coolock, County Dublin
- €14.50 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Employee discount
12d
Merchandiser & Client Services Associate
BDS Vending Solutions Ltd —Ballsbridge, County Dublin
- €14.46–€14.89 an hour
- Overtime
- Hospitality
- Customer service
- Merchandising
- Employee assistance program
Quick apply
19h

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Senior French Speaking Customer Operations Agent

FNZ -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

French
Microsoft Excel
Microsoft Outlook
English
Business
Communication skills

Full job description

Role Description

This role is responsible for core processing within specific functions, depending on the individual team, within the Customer Operations Functional Area, and is responsible for the quality processing for Corporate / Retail Clients on behalf of FNZ.

This means the following key requirements,

The role holder will be responsible for all aspects of day to day processing, ensuring that all processes are followed correctly and completed to a high level of quality, maintaining customer files and records, issuing quotes or payments and helping out on additional tasks outside the normal day to day work as required. High level of proficiency in both written and spoken business French is essential as well as experience in the French life insurance market
The role holder will play a lead role for service delivery to our clients based in France from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with clients’ KPIs.

Specific Role Responsibilities

Strategy

Deliver best in class operational services to clients and internal partners.
Support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
As an internal stakeholder drive and positively support the relationships globally to create a positive, collaborative, and engaged relationship.
Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, , consultants, , third parties,

Process

Ensure that completion of daily tasks are true and accurate, minimising errors with processing and quality actions,
Delivery of KPI / KRI’s in relation to customer contractual terms, taking action to prevent failure, through quality processing,
Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for the team.
Complete personal risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on quality and prevention.
Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
Support & Drive quality of processing for handling client assets and client money within role; and deliver reporting / evidence to the Manager evidence standards achieved.

People

Maintain training requirements
Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
Be an effective communicator, ensuring that information is communicated effectively in both French and English to necessary parties and in a timely manner for purpose of rapid resolution
Ensure compliance with all mandatory training is completed in a timely fashion.
Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.
Develop professional and technical knowledge and skills, via training & development, in order to meet Continuing Professional Development requirements.

Experience required

Required Knowledge & Skills

A degree or equivalent in business would be an advantage
Experience in French Life Insurance market
Operations experience within the Wealth Management / Insurance or pensions industry.
Experience in delivery of superior client/customer services.
Experience in standard office based applications, eg word, outlook, excel
The ability to work accurately and to deadlines.
Excellent interpersonal, communication and influencing skills.
Change management experience would be advantageous
Able to demonstrate understanding of regulations that apply within the region ie France
Ability to communicate fluently in French, both written and verbal with a wide range of FNZ clients, consultants and agents - this is essential.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

Apply Now

Refine Your Search

customer service advisor jobs in county dublin

Senior French Speaking Customer Operations Agent

Customer Experience Agent (German Speaking)

Experienced customer service representative

Customer Service Specialist

German Customer Service and Sales Officer in Malta

Customer Service Advisor

Customer Support Administrator (Italian Speaker)

Customer Support Administrator

Customer Service/Kitchen Assistant

Customer Care Associate

Customer Serv Representative - D.R.

Specialist, (Supervisory), Fund/Client Accounting Representative II

Customer Service/Sales

Customer Service Assistant

Trade & Client Services Representative

Customer Success Agent

Customer Support Co-Ordinator

Client Services Specialist Front Office & Risk M/F

Customer Services Advisor

Merchandiser & Client Services Associate

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