Find Web content Jobs in Dublin, D

Trust & Safety Agent (Mandarin)-CL 13
Accenture —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Management
- Sales
4d
Recovery Specialist, Value Recovery
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Manufacturing
8d
Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Optical Deployment Engineer
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Customs Brokerage Operations Manager, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- AWS
9d
Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- Java
Senior Combat Designer
Scopely —Dublin, County Dublin
- Remote
- Microsoft Excel
- English
- SQL
9d
Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Project management
Senior Network Development Engineer, GCNA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- C++
- Bachelor's degree
Software Development Manager, Network Monitoring and Remediation
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- AWS
- Team management
11d
ICT Design Engineer, EMEA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- CAD
- AWS
Finance Manager, EMEA Data Center Finance
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Access
- Oracle
7h
Senior Product Marketing Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Communication skills
- Marketing
- Annual leave
- Work from home
Senior Solutions Architect, Ireland
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- AWS
- Analytics
Data Center Facility Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Regional Environmental Engineer, Environmental
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Customer Care Expert - German Market (Hybrid/Remote)
Wix —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Communication skills
- Work from home
Quick apply
Partner Solutions Architect, WWPS Global ISV Partners
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- Heavy lifting
- AWS
- Software development
Quantity Surveyor
OCS Group —DUBLIN 9, County Dublin
- Monday to Friday
- Microsoft Excel
- Analysis skills
- In-person
- Annual leave
- Employee assistance program
Quick apply
Water Systems Design Engineer, DC Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Management
- Engineering
- System design
10d

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Trust & Safety Agent (Mandarin)-CL 13

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time
4 days ago

Qualifications

Mandarin
Microsoft Excel
Management
Sales
Social media management
English
Microsoft Office
Communication skills
Time management

Full job description

General Information

Position: Trust & Safety Agent (Mandarin)- CL 13

Location: Office based in Sandyford, Dublin 18, Ireland.

Work Hours: Monday - Friday, 8am - 6pm

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application **

Representatives will help Improve sales data quality in the internal Client Relationship Management system.

Please note: While this is primarily a Customer Service there is exposure to sensitive content.

What we do?
Take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data

Objectives

Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data
Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact
Our first priority is to ensure critical data within our systems is accurate
Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems
Our processes are categorised into various workflows

Duties and Responsibilities:

Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Review and Approve or deny connections within a review tool based on client Policy
Review data provided by advertisers and validate it matches the corresponding internal CRM object e.g. the contact for the advertiser s company
Review content e.g. Ads run by the advertiser or the account billing address and tag it to existing Client Relationship Management listings
Read, understand and make decisions based on policy documents
Correspond with internal salespeople regarding any appeals filed
Review content, create tasks, follow up on open tickets
Provide feedback on trends identified in reviews
General data entry related tasks
Provide suggestions to improve the process and workflows

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the , the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this , individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

Basic Qualifications:

Language(s) Required: Mandarin & English (C1 level in both)
As part of the interview process, you will be required to complete an English language test and a language test in the relevant language for this role.

Required Experience

Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and (insert language) skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Familiar with and user of social media products
Excellent work pacing time management skills, able to work independently
Attention to detail is essential to ensure the quality of work execution
Able to work in multiple tools web browser windows at one time
Shows initiative
Familiar with MS office mainly excel for updating progress
Candidates should have good search and navigating skills
Interpersonal Skills
Self starter, can easily adapt to change new content, changing policies
Good problem solving

Apply Now

Refine Your Search

web content jobs in dublin, d

Trust & Safety Agent (Mandarin)-CL 13

Recovery Specialist, Value Recovery

Sr. Manufacturing Engineer - Process Quality, Hardware Engineering - Manufacturing

Optical Deployment Engineer

Customs Brokerage Operations Manager, AWS Cloud Logistics (ACL)

Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion

Senior Combat Designer

Sr. Manufacturing Engineer - Quality, Hardware Engineering - Manufacturing

Senior Network Development Engineer, GCNA

Software Development Manager, Network Monitoring and Remediation

ICT Design Engineer, EMEA

Finance Manager, EMEA Data Center Finance

Senior Product Marketing Manager

Senior Solutions Architect, Ireland

Data Center Facility Manager

Regional Environmental Engineer, Environmental

Customer Care Expert - German Market (Hybrid/Remote)

Partner Solutions Architect, WWPS Global ISV Partners

Quantity Surveyor

Water Systems Design Engineer, DC Design Engineering

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