Find Customer experience coordinator Jobs in Dublin, D

Customer Success & Service Coordinator
Electro Automation —Dublin, County Dublin
- Full-time
- Customer service
- ERP systems
- Microsoft Office
4d
Operations Coordinator
UTS —DUBLIN 24, County Dublin
- €35,000–€45,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
7d
Group Operations Coordinator
Snap Ireland —DUBLIN 1, County Dublin
- €30,000–€35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
5d
Tenancy Services Officer (Specified Purpose Contract)
Circle VHA —Dublin, County Dublin
- €40,000–€53,700 a year
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
4d
Events Coordinator
Rapport —Dublin, County Dublin
- €36,900 a year
- Full-time
- Microsoft Office
- Guest services
- Time management
7d
Project Coordinator
Yuno Energy —Sandyford, County Dublin
- €36,500–€41,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
- Annual leave
- Employee assistance program
Quick apply
1h
Dental Marketing and clinical coordinator
Smiles Creation Limited —Raheny, County Dublin
- €28,300–€39,000 a year
- Full-time
- Marketing
- Social media management
- Microsoft Office
- Annual leave
- Work from home
Quick apply
7d
Facilities Coordinator – REF: 2635b
Fingleton White —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick apply
6d
Internal Sales Administrator & Warehouse Coordinator
Lift Rite Ltd. —Maynooth, County Kildare
- €35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
7d
Security Incident Manager
Provincial Security Services —DUBLIN 2, County Dublin
- Full-time
- Analysis skills
- First Aid Certification
- In-person
- Annual leave
- Employee assistance program
Quick apply
6d
Senior Marketing Executive Retail
Kilkenny Design —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
14d
Groups Coordinator
Leonardo Hotel Dublin Parnell Street —DUBLIN 1, County Dublin
- Full-time
- Administrative experience
Quick apply
5d
Domestic Retrofit Project Manager
SSE —Dublin, County Dublin
- Full-time
- Microsoft Office
- Project management
- Construction experience
- Gym membership
12d
Facilities Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- English
- Presentation skills
Quick apply
Business Continuity Manager
VHI —Dublin, County Dublin
- Hybrid work
- Leadership
- Restaurant experience
Quick apply
4d
Permit Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
6d
Development Coordinator (Residential Construction)
Tuath Housing Association —Dublin, County Dublin
- Full-time
- Annual leave
- Employee assistance program
Quick apply
14d
Senior Cloud Engineer (Voice Network)
Sprinklr —Dublin, County Dublin
- Full-time
- Azure
- Management
- Social media management
- Annual leave
4d
Senior Software Engineer - Machine Learning (f/m/d)
Contentful —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Master's degree
- AWS
- Annual leave
Staff Nurse - Theatre; Anaesthetics and PACU
Beacon Hospital —Dublin, County Dublin
- Full-time
- Management
- Clinic
- Leadership
Quick apply

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Customer Success & Service Coordinator

Electro Automation -
Dublin, County Dublin

Apply Now

Job details

Full-time
4 days ago

Qualifications

Customer service
ERP systems
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

We are seeking an organised, customer-focused and proactive individual to join our Service team as a Customer Success & Service Coordinator.

Your Responsibilities

Responsibilities: Customer Success & Relationship Management

Act as a primary day-to-day contact for customers, ensuring queries and requests are managed professionally and efficiently.
Build positive working relationships with customers through proactive communication and responsiveness.
Support and, over time, facilitate Quarterly Business Reviews (QBRs) with key customers, using service performance data and customer feedback to drive continuous improvement, strengthen relationships, and identify opportunities for additional value and growth.
Keep customers informed on service progress, engineer attendance, quotations and completion status.
Ensure customers receive regular updates and clear expectations throughout the service lifecycle.
Escalate customer concerns promptly and coordinate resolution with internal teams.
Identify opportunities to improve customer experience and service delivery.

Service Coordination & Administration

Log and coordinate reactive service calls and planned maintenance activities.
Liaise with field engineers to coordinate follow-up actions and customer communications.
Review engineers' service reports and ensure completed work is accurately recorded and actioned.
Prepare and issue quotations for repairs, maintenance works and replacement parts.
Track quotation approvals and proactively follow up outstanding customer responses.
Coordinate scheduling of approved works and required resources.
Process completed maintenance activities through to invoicing.
Maintain accurate records and documentation within company systems.

Continuous Improvement & Transformation Support

Support the implementation of new systems, processes and ways of working as part of the Group's digital transformation programme.
Assist with customer data management, reporting and service performance tracking.
Participate in continuous improvement initiatives designed to improve efficiency and customer experience.
Support the future development of customer success processes, customer health monitoring and service performance reporting.

Role Snapshot

Department

Operations

Experience

Mid-Level

Type

Full-time

Location

Dublin

Your Areas of Knowledge & Expertise

Excellent communication and interpersonal skills.

Naturally customer-focused with a genuine desire to help people.

Strong organisational skills and ability to manage multiple priorities.

Ability to build relationships with customers and colleagues at all levels.

Strong attention to detail and ability to follow through on commitments.

Comfortable working in a fast-paced, dynamic environment.

Good IT skills, including Microsoft Office applications.

Ability to work independently while contributing positively to a team environment.

A proactive, solutions-focused mindset and willingness to learn.

Confidence and Ability to meet with customers face to face, QBR Management

Ability to identify opportunities for business expansion

Desirable Skills

Previous experience in customer service, customer success, service coordination or administration.

Experience within engineering, facilities management, construction or service-based industries.

Experience using ERP, CRM or service management systems.

Understanding of reactive service delivery and planned maintenance processes.

Experience handling customer communications and issue resolution.

Experience working within a changing or growing organisation.

Working Hours & Package

Installations progressed on schedule thanks to your reliable, proactive support. Sites consistently left safe, clean, and ready for the next phase. Technicians and engineers can rely on you to anticipate needs and work without constant direction. Growing confidence and skill base, with a clear path toward a more specialised role.

Ready to Take Your Career to the
Next Level?

At Electro Automation, you'll join a welcoming and friendly team that values your expertise, supports your growth, and allows you to work on industry-leading projects that make a real impact.

Jenny Dowd

Group Recruitment Business Partner

Apply Now

Refine Your Search

customer experience coordinator jobs in dublin, d

Customer Success & Service Coordinator

Operations Coordinator

Group Operations Coordinator

Tenancy Services Officer (Specified Purpose Contract)

Events Coordinator

Project Coordinator

Dental Marketing and clinical coordinator

Facilities Coordinator – REF: 2635b

Internal Sales Administrator & Warehouse Coordinator

Security Incident Manager

Senior Marketing Executive Retail

Groups Coordinator

Domestic Retrofit Project Manager

Facilities Coordinator

Business Continuity Manager

Permit Technician

Development Coordinator (Residential Construction)

Senior Cloud Engineer (Voice Network)

Senior Software Engineer - Machine Learning (f/m/d)

Staff Nurse - Theatre; Anaesthetics and PACU

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Jenny Dowd

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customer experience coordinator jobs in dublin, d

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Your Responsibilities

Your Areas of Knowledge & Expertise

Desirable Skills

Working Hours & Package

Ready to Take Your Career to the Next Level?

Jenny Dowd

Ready to Take Your Career to the
Next Level?