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Receptionist / Front of House - SpringHill Hotel
Lyrath Estate Hotel —Kilkenny, County Kilkenny
- €14.15–€15.50 an hour
- Weekend availability
- Hospitality
- English
- Hotel
- Employee discount
Quick apply
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Receptionist / Front of House - SpringHill Hotel

Lyrath Estate Hotel -
Kilkenny, County Kilkenny

Quick apply

Job details

Permanent | Full-time
€14.15–€15.50 an hour
1 day ago

Benefits

Employee discount
On-site parking

Qualifications

Hospitality
English
Computer skills

Full job description

An excellent opportunity has arisen to join our Front Of House team at the newly refurbished SpringHill Hotel.

To be considered for this role you must be able to commit to full time hours. This role is not suitable to students looking for Summer roles.

The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering exceptional guest experiences. The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to ensure complete guest satisfaction.

Duties Will Include:

To be familiar with the days business, including arrivals, departures and special requests.
To check guests in and out in a friendly and efficient manner
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Maximise sales through up-selling, using incentives and promotions
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
Ensure prompt resolution of customer complaints
Allocation of arrivals for next day's business.
Have knowledge of local amenities and local transport to advise to guests.
All other reasonable requests as instructed by management.

The ideal candidate will possess:

Strong command of the English Language
Previous experience working in a reception role is required
Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
Experience in hospitality would be beneficial but not essential.
Excellent Customer Service
Welcoming friendly personality and manner
Ability to prioritise and organise work
Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
Ability to work in a fast-paced busy environment.

What we offer you in return:

Complimentary meals while on duty

Complimentary car parking on site

Discounted Employee Accommodation Rate

Discounted Friends and Family Rate

Discount on food if dining in the hotel

Employee Referral Programme

Educational Assistance Programme

If this sounds like your next career move, please submit your CV to our Human Resources Department for consideration.

We look forward to hearing from you.

Quick apply

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Receptionist / Front of House - SpringHill Hotel

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