Job Summary:
We are currently reopening a small, independent 14-room hotel and are seeking an experienced Hotel Receptionist to join us. This is a great opportunity for someone who enjoys variety, autonomy, and being hands-on from the very start of a new venture.
Applicants must be available to work a combination of shifts during the week, at weekends, and on public holidays:
- Early Shift: 7:00am – 3:00pm
- Late Shift: 3:00pm – 11:00pm
Key Responsibilities:
- Provide a warm, professional welcome to all guests throughout their stay
- Manage check-in and check-out procedures efficiently using the hotel's booking and property management system (full training provided)
- Handle guest inquiries in person, by phone and via email, ensuring prompt and helpful responses
- Assist with reservations, amendments and cancellations, including via Booking.com and similar platforms
- Process payments and handle billing queries accurately
- Set up and oversee the self-service breakfast buffet during the early shift, including replenishing items and basic tidying, liaising with housekeeping as needed
- Liaise with other departments, including housekeeping and maintenance, to support guest needs
- Maintain strong knowledge of hotel services and local attractions
- Address and resolve guest concerns in a professional and timely manner, escalating when required
- Ensure compliance with hotel policies and health & safety standards
- Keep the front desk and breakfast areas clean, organised and presentable at all times
Ideal Candidate Requirements:
- Minimum 1 year's experience in hotel reception
- Computer literate (Word & Excel)
- Fluent in English, both written and spoken
- Enthusiastic, adaptable and a quick learner — comfortable picking up new systems
- Excellent verbal and written communication skills with a professional, approachable manner
- Strong organisational skills and the ability to multitask in a busy environment
- Keen attention to detail and a proactive, solutions-focused approach
- Comfortable working independently as well as part of a small team
Job Types: Full-time, Part-time
Pay: From €15.00 per hour
Expected hours: No more than 39.0 per week
Work Location: In person
