Premium Support Specialist, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
14d
Senior Technical Operations Engineer, Manufacturing Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Data analysis skills
- Master's degree
Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Organisational skills
- Contracts
HSE Specialist
Hitachi Rail —Dublin, County Dublin
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Software Development Manager, Network Capacity Services
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Java
- AWS
Tech Infrastructure Program Manager , Data Centre Delivery
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- AWS
- Bachelor's degree
12d
Senior Design Program Manager, EMEA/APAC Data Center Design Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- AI
Senior Database Specialist
Eirgrid —Dublin, County Dublin
- Oracle
- No degree
- Communication skills
Quick apply
1h
EMEA Data & Digital Program Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- SQL
Trust and Safety Analyst, Egregious Harms Enforcement
Google —Dublin, County Dublin
- €84,000–€86,000 a year
- Full-time
- Master's degree
- SQL
- Bachelor's degree
3d
Information Security Awareness Lead
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Bachelor's degree
- IT
- Communication skills
Quick apply
2026 - Deloitte Aspire Programme – Technology & Transformation Work Placement (Hybrid)
Deloitte —Dublin, County Dublin
- €29,030 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Senior Trade Compliance Specialist
Jabil Circuit —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Manufacturing
- Communication skills
7d
Investment Operations Analyst - Reconciliation Specialist (US Start of Day)
Ridgeline —Dublin, County Dublin
- Microsoft Office
- Finance
- AWS
Quick apply
13d
Design Project Engineer - Electrical, Fleet Remediation Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- System design
- AWS
- Bachelor's degree
13d
Procurement Manager
Electro Automation —DUBLIN 15, County Dublin
- From €70,000 a year
- Full-time
- Microsoft Excel
- Management
- ERP systems
- Employee assistance program
- Sick pay
Quick apply
6d
ICT / Security Commissioning Authority (CxA) Lead
PM Group —Dublin, County Dublin
- Electrical Engineering
- Communication skills
Network Development Manager, Network Fabric Engineering, Access Networks
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer science
- Management
- Computer Science
14d
Network Infrastructure Construction Quality Program Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows

I want to receive the latest job alerts for engineering specialist security in south dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

engineering specialist security jobs near south dublin, d

Senior Technical Engineer jobs in Dublin, County Dublin

Data Center Technician jobs in Dublin, County Dublin

Software Engineering Manager jobs in Dublin, County Dublin

Senior Manufacturing Engineer jobs in Dublin, County Dublin

Program Manager jobs in Dublin, County Dublin

Senior Data Center Engineer jobs in Dublin, County Dublin

Trustee jobs in Dublin, County Dublin

Senior Compliance Officer jobs in Dublin, County Dublin

Environmental Health Officer jobs in Dublin, County Dublin

Support Specialist jobs in Dublin, County Dublin

Project Engineer jobs in Dublin, County Dublin

Security Supervisor jobs in Dublin, County Dublin

Visa Sponsorship, Network Engineer jobs in Dublin, County Dublin

Remote Software Engineer jobs in Dublin, County Dublin

Senior Technical Engineer jobs in County Cork

Junior Aws Cloud Engineer jobs in Dublin, County Dublin

Analytics Engineer jobs in Dublin, County Dublin

Content Marketing Specialist jobs in Dublin, County Dublin

It Support Specialist jobs in Dublin, County Dublin

Technician, Pharmacy jobs in County Donegal

Premium Support Specialist, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
14 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

engineering specialist security jobs in south dublin, d

Premium Support Specialist, Weekend Coverage

Senior Technical Operations Engineer, Manufacturing Operations

Associate Business Developer , Data Center Supply Solutions EMEA, Data Centre Supply Solutions

HSE Specialist

Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations

Software Development Manager, Network Capacity Services

Tech Infrastructure Program Manager , Data Centre Delivery

Senior Design Program Manager, EMEA/APAC Data Center Design Engineering

Senior Database Specialist

EMEA Data & Digital Program Manager

Trust and Safety Analyst, Egregious Harms Enforcement

Information Security Awareness Lead

2026 - Deloitte Aspire Programme – Technology & Transformation Work Placement (Hybrid)

Senior Trade Compliance Specialist

Investment Operations Analyst - Reconciliation Specialist (US Start of Day)

Design Project Engineer - Electrical, Fleet Remediation Engineering

Procurement Manager

ICT / Security Commissioning Authority (CxA) Lead

Network Development Manager, Network Fabric Engineering, Access Networks

Network Infrastructure Construction Quality Program Manager