Find It Jobs in Dublin, D

Senior Business Systems Analyst - ServiceNow
PlayStation Global —Dublin, County Dublin
- €80,800–€121,200 a year
- Agile
- AI
- SDLC
Quick apply
GTM Systems Administrator
Harvey —Dublin, County Dublin
- Full-time
- Salesforce
- Master's degree
- SQL
1d
IT Solutions Leader for Clinical Diagnostics Ireland and UK
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- English
- Master's degree
Quick apply
Manager - Technical Support
Sprinklr —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Management
- Social media management
- Annual leave
Solutions Architect
DAA —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- SQL
IT Security Vice President
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Scripting
- Communication skills
- Python
- Annual leave
Level 3 Senior Network Engineer (Cisco ACI required)
ICON Plc —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
Optical Network Engineer
Elwood Roberts —Dublin, County Dublin
- €90,000–€100,000 a month
- Full-time
- Bachelor's degree
- No degree
Quick apply
AI Solution Architect - AWS Senior Manager - Data & AI - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Master's degree
Senior Network Engineer
TechBiz Global GmbH —Dublin, County Dublin
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
Quick apply
Third Party Mgmt Platform IT Owner - VP
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- DevOps
- Annual leave
CCNP Network Engineer
Elwood Roberts —Dublin, County Dublin
- €45,000–€75,000 a month
- Full-time
- Communication skills
Quick apply
Engineering Manager - AI Helpdesk
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
8d
Databricks Solution Architect – Financial Crime & Banking
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
Senior Systems Analyst
Sensori —Dublin, County Dublin
- €75,000–€80,000 a year
- Full-time
Quick apply
Senior Network Engineer
Edge7 Networks Ltd —Dublin, County Dublin
- €58,454.12–€78,317.00 a year
- Full-time
- Hybrid work
- English
- In-person
Quick apply
1h
Solution Architect - Platform & Technology
Workday —Dublin, County Dublin
- €73,000–€109,400 a year
- Full-time
- Computer Science
- Bachelor's degree
- No degree
1d
Platform and Solution Architect
Fresenius Medical Care —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- English
- AWS
Power Platform Solution Architect & Developer( Contract)
Nucleo Consulting Limited —Dublin, County Dublin
- €500–€600 a year
- Hybrid work
- Azure
- Computer Science
- Engineering
Quick apply
FS Technology Consulting - Senior Solution Architect - Senior Manager/Director - Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Gym membership
14d

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Senior Business Systems Analyst - ServiceNow

PlayStation Global -
Dublin, County Dublin

Quick apply

Job details

€80,800–€121,200 a year

Qualifications

Slack
PaaS
ServiceNow
Agile
SaaS
AI
Workday
SDLC

Full job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn't just the Best Place to Play — it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Role overview:

We're looking for a Business Systems Analyst to own the strategy roadmap and execution of large projects on Enterprise Services platform, with a strong focus on ServiceNow. This role sits at the intersection of business and technology, supporting functions such as HR, Finance, Facilities, Supply Chain & Operations, and Employee Services.

You'll act as a strategic thought partner and hands-on leader, driving enterprise-wide solutions across HR, IT, Facilities, Supply Chain & Operations and Employee Services. Delivering solutions that improve both user experience and operational efficiency across the enterprise.

What you'll be doing:

Partner with business and IT leaders to define and implement the ServiceNow roadmap, strategy, and priorities
Translate complex, ambiguous business needs into scalable, user-centered solutions
Lead end-to-end solution design across ServiceNow modules (e.g., ITSM, HRSD, SPM, WSD, App Engine, Now Assist)
Drive multi-functional initiatives, collaborating with engineering, architecture, and program teams
Manage dependencies across systems and define enterprise integration strategies (e.g., Workday, SAP, Okta, Microsoft 365, Slack)
Guide backlog prioritization and own delivery of key initiatives
Ensure solutions align with security, privacy, and governance standards
Find opportunities for automation, optimization, and AI-driven improvements
Establish and promote procedures, standards, and scalable design patterns

Reporting, Analytics & Operations:

Define and deliver reporting and analytics solutions using ServiceNow dashboards and performance analytics to deliver actionable insights
Partner with team members to establish benchmarks and success metrics, tracking platform performance and business outcomes
Support day-to-day platform operations, including backlog triage, issue analysis, and continuous service improvements
Monitor system usage, trends, and data quality to proactively identify optimization opportunities

What we're looking for:

10–12+ years of experience in business systems analysis or similar roles in SaaS/PaaS environments
Strong hands-on experience with the ServiceNow platform and its ecosystem
Proven track record delivering enterprise-scale, multi-functional solutions
Deep understanding of integrations, data flows, and enterprise architecture
Ability to break down sophisticated problems and drive alignment across diverse stakeholders
Experience working in Agile environments and across the full SDLC

Technical Expertise:

ServiceNow modules: ITSM, HRSD, SPM, WSD, App Engine, Now Assist, Reporting, Integrations
Enterprise platforms: Workday, SAP, Okta, Microsoft 365, Slack
Proven understanding of integration patterns and standard processes
Familiarity with AI technologies and automation is a plus
Knowledge of cloud-based SaaS/PaaS architecture

How You Work:

You think strategically but are comfortable diving into details when needed
You build strong, trust-based relationships and influence without authority
You communicate clearly across both technical and non-technical audiences
You're proactive, organized, and focused on delivering high-quality outcomes
You thrive in sophisticated, fast-moving environments

Nice to Have:

ServiceNow certifications (CSA, CIS, etc.)
Experience with platform governance or Center of Excellence (CoE) models
Background in global or enterprise-scale organizations

Why This Role Matters:

This role plays a critical part in how our organization operates and scales. You'll directly influence how employees interact with enterprise systems, enabling better experiences, smarter workflows, and more efficient operations.

If you're eager to play a pivotal role in crafting and driving enterprise-scale solutions that directly impact how teams work and thrive, we'd love to hear from you.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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it jobs in dublin, d

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