Principal Accountabilities
Design and Deploy & Manage Networking and Security solutions for customers (SASE, SSE, WAN, Firewalls)
Provide ad-hoc consultancy services and expertise to customers
Provide 2nd/3rd line support for LAN, WAN, Wi-Fi and Security solutions
Monitor customer network environments and troubleshoot/resolve customer issues
Perform capacity analysis for customers and make recommendations for improvement Deliver outstanding customer service and build relationships with customers
Support on-site teams to deploy and configure SD-WAN, LAN and WiFi solutions
Develop and maintain support documentation in accordance with company standards
Identify issues and improvements to optimize customer experience, define new ways to improve how we work and what we do
Own SLA/KPI performance and incident escalation for assigned customer accounts, and mentor junior NOC/SOC engineers
Support and develop the Edge7 Networks technical team
Knowledge, Skills & Experience
- Strong Knowledge of TCP/IP, DNS, DHCP, VLAN’s, ACL’s, Routing
- Designing and architecting secure networks – WAN, LAN, WiFi
- Proven experience of design, deployment & Management of Firewalls, SASE, SSE solutions
- Aruba HPE, Palo Alto, Checkpoint, Fortinet experience an advantage.
- Excellent knowledge of best practice security principles
- Networking / Security certifications
- Fluent in business English language - written and verbal
Pay: €58,454.12-€78,317.00 per year
Experience:
- Enterprise Networking: 4 years (required)
Work authorisation:
Work Location: Hybrid remote in Dublin, County Dublin
