Find Escalation specialist Jobs in County Dublin

IT Infrastructure Manager
Vodafone —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Leadership
- Communication skills
Network Development Manager, Frontier Networking
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Speculative Applications - Embedded GSOC- Program Specialist
Control Risks —Dublin, County Dublin
- Communication skills
Quick apply
Candidate Advanced Practitioner (cAP) Sonographer – South Dublin & South East
Medica —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
Quick apply
Specialist, Client Processing Representative
The Bank of New York Mellon Corporation —County Dublin
- Full-time
Head of Regulation
Vodafone —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
- Business
8d
Technical Services Engineer
MongoDB —Dublin, County Dublin
- Azure
- Java
- AWS
Senior Oracle ERP Service Delivery Manager
Version 1 —Dublin, County Dublin
- €70,000–€75,000 a year
- Full-time
- Hybrid work
- Oracle
- ERP systems
- AWS
Quick apply
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Senior Network Development Engineer, GCNA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- C++
- Bachelor's degree
Senior Financial Analyst
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
Business Applications Manager
Kingspan Data Solutions —Dublin, County Dublin
- Full-time
- SQL
- Analysis skills
- Project management
Quick apply
Quality Improvement and Clinical Audit Coordinator
Blackrock Health Hermitage Clinic —Lucan, County Dublin
- Full-time
- Nursing
- Management
- Microsoft Office
Quick apply
2d
HR Payroll Generalist (12 months Fixed Term)
Zurich Insurance —Dublin, County Dublin
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- No degree
1d
Tissue Viability Nurse
Dublin Simon Community —DUBLIN 8, County Dublin
- €58,000–€70,000 a year
- Full-time
- Management
- No degree
- Leadership
- Annual leave
- Sick pay
Quick apply
13d
Senior Specialist Regulatory Key Initiatives
Viatris —Northern Cross, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Technical Interfacing Lead
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Management
- Clinic
- No degree
- Employee assistance program
Quick apply
Transaction Management Operations Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Employee assistance program
Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- AI
Head of Health & Safety
Harris Group —DUBLIN 12, County Dublin
- Leadership
- Annual leave
Quick apply

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IT Infrastructure Manager

Vodafone -
DUBLIN 2, County Dublin

Apply Now

Job details

Full-time

Benefits

On-site gym

Qualifications

Leadership
Communication skills

Full job description

Join us:

At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.
If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact

What you’ll do:

Lead and develop the infrastructure team, ensuring priorities are clear, delivery is coordinated, and outcomes are achieved on time.
Own the infrastructure lifecycle roadmap, including technology refresh, end-of-life remediation, decommissioning, and service migration, ensuring risk is reduced in a controlled and business-aligned manner.
Ensure infrastructure compliance and control effectiveness across cyber security policy, patching, audit readiness, policy adherence, and operational assurance.
Lead service resilience and continuity planning, including disaster recovery, geo-resilience, and recovery readiness across critical platforms.
Oversee major infrastructure and platform initiatives, including cloud migration, transition, consolidation, and transformation activity.
Manage infrastructure suppliers and service partners, ensuring delivery meets SLAs, contractual obligations, performance expectations, and service quality standards.
Own infrastructure financial performance, including cloud Opex, budget planning, cost optimisation, and allocation of funding across operational priorities, remediation, and small change initiatives.
Provide support ownership for SIRO, managing escalations and day-to-day support for the SIRO OSS and BSS solution.
Maintain effective governance, reporting, and stakeholder engagement across infrastructure delivery, operational risk, compliance, and strategic priorities.
Act as Operational and Cyber Risk Champion for Digital & IT, driving visibility, accountability, and proactive risk management across the infrastructure estate.

People Leadership
The role requires strong people leadership across internal employees, specialist technical leads and project resources. The Manager must set direction, prioritise workload, support delivery discipline, and ensure resources are aligned to the highest-risk and highest-value outcomes. The role also requires coaching, performance oversight, and clear accountability across both direct and matrix-managed resources.

Stakeholder Management
The Manager will work closely with cyber, group infrastructure, Architecture, Delivery, Operations, Audit, and Business Stakeholders to align priorities and ensure successful execution. This includes partnering with programme leads, technical owners, and governance teams to manage risks, influence decisions, communicate trade-offs, and provide clear status reporting across strategic and operational commitments

Who you are:

Essential

Strong leadership experience across infrastructure, cyber, resilience, or enterprise technology operations.
Proven ability to manage governance, risk, compliance, and audit-related activity in a complex IT environment.
Experience leading cross-functional programmes, technical roadmaps, and service transition or decommissioning activity.
Strong understanding of infrastructure lifecycle management, patching, resilience, and cloud governance.
Financial and commercial awareness, including budget management and cost optimisation.
Ability to lead through influence across matrix teams and multiple stakeholder groups.
Strong communication skills, with the ability to provide clear updates to both technical and senior business stakeholders.
High attention to detail, strong decision-making capability, and a disciplined approach to execution and risk management

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity.

What’s in it for you?

The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance
A competitive package including salary, bonus and a strong pension to support you now and long-term
‘’Generous’’ flexible benefits allowance, plus access to comprehensive health and wellbeing support
Access to our on-site wellness centre and gym, alongside a wider wellbeing programme
Free mobile plan, device offers and exclusive discounts for you, your family and friends
Market-leading family policies and flexibility to support you at every stage of life
Real opportunities for career growth through learning, development and internal progression

Who we are:

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.
Through our technology, we empower people — connecting everyone regardless of who they are or where they live — and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.
We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.
Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.
________________________________________
Together we can.
#LI-JB1

Apply Now

Refine Your Search

escalation specialist jobs in county dublin

IT Infrastructure Manager

Network Development Manager, Frontier Networking

Speculative Applications - Embedded GSOC- Program Specialist

Candidate Advanced Practitioner (cAP) Sonographer – South Dublin & South East

Specialist, Client Processing Representative

Head of Regulation

Technical Services Engineer

Senior Oracle ERP Service Delivery Manager

Specialist, (Supervisory), Fund/Client Accounting Representative II

Senior Network Development Engineer, GCNA

Senior Financial Analyst

Business Applications Manager

Quality Improvement and Clinical Audit Coordinator

HR Payroll Generalist (12 months Fixed Term)

Tissue Viability Nurse

Senior Specialist Regulatory Key Initiatives

Technical Interfacing Lead

Transaction Management Operations Analyst

Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)

Head of Health & Safety

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