Lead and develop the infrastructure team, ensuring priorities are clear, delivery is coordinated, and outcomes are achieved on time.
Own the infrastructure lifecycle roadmap, including technology refresh, end-of-life remediation, decommissioning, and service migration, ensuring risk is reduced in a controlled and business-aligned manner.
Ensure infrastructure compliance and control effectiveness across cyber security policy, patching, audit readiness, policy adherence, and operational assurance.
Lead service resilience and continuity planning, including disaster recovery, geo-resilience, and recovery readiness across critical platforms.
Oversee major infrastructure and platform initiatives, including cloud migration, transition, consolidation, and transformation activity.
Manage infrastructure suppliers and service partners, ensuring delivery meets SLAs, contractual obligations, performance expectations, and service quality standards.
Own infrastructure financial performance, including cloud Opex, budget planning, cost optimisation, and allocation of funding across operational priorities, remediation, and small change initiatives.
Provide support ownership for SIRO, managing escalations and day-to-day support for the SIRO OSS and BSS solution.
Maintain effective governance, reporting, and stakeholder engagement across infrastructure delivery, operational risk, compliance, and strategic priorities.
Act as Operational and Cyber Risk Champion for Digital & IT, driving visibility, accountability, and proactive risk management across the infrastructure estate.
People Leadership
The role requires strong people leadership across internal employees, specialist technical leads and project resources. The Manager must set direction, prioritise workload, support delivery discipline, and ensure resources are aligned to the highest-risk and highest-value outcomes. The role also requires coaching, performance oversight, and clear accountability across both direct and matrix-managed resources.
Stakeholder Management
The Manager will work closely with cyber, group infrastructure, Architecture, Delivery, Operations, Audit, and Business Stakeholders to align priorities and ensure successful execution. This includes partnering with programme leads, technical owners, and governance teams to manage risks, influence decisions, communicate trade-offs, and provide clear status reporting across strategic and operational commitments
