Find Head of security Jobs in Dublin, D

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- On call
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Pastry Chef
Grafton Street Café Bewleys —Dublin, County Dublin
- €16.50 an hour
- Full-time
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Quick apply
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Associate, Treasury & Funding (Global Markets)
TD Bank —Dublin, County Dublin
- Full-time
- Computer Science
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Senior Associate Director, Controls, Third Party Management
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Finance
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Quick apply
1d
Assurance - Internal Audit Senior Manager (Financial Services)
PwC —Dublin, County Dublin
- Full-time
- Bachelor's degree
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Senior Cost Manager
KSA-JLL Ireland Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- In-person
- Accounting
Quick apply
Strategic Account Executive - Global
BLP Digital AG —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
- English
Forward Deployed Engineer - Ireland
Heidi —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- JavaScript
- EMR systems
- Work from home
Risk Analyst
Apex Group —Dublin, County Dublin
- Full-time
- Communication skills
12d
AI & Intelligent Automation Consultant (Retail Banking)
NTT Ltd —Dublin, County Dublin
- Hybrid work
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Reserving Actuary, AFR
AXA —DUBLIN 1, County Dublin
- Microsoft Excel
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9d
Customer & Consumer Data Product Owner
Glanbia Foods —DUBLIN 24, County Dublin
- Hybrid work
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- Master's degree
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Specialist Capital Actuary
AXA —DUBLIN 1, County Dublin
- Microsoft Excel
- Leadership
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Maje, Store Manager, Full Time, Permanent
Brown Thomas Arnotts —Dundrum, County Dublin
- Full-time
- Merchandising
- No degree
- Recruiting
1d
Sales Administrator
Louis Fitzgerald Group —DUBLIN 1, County Dublin
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
2d
Chef of all grades
Shoreline Hotel —Donabate, County Dublin
- Hotel
Quick apply
Senior Splunk Developer
NTT Ltd —Dublin, County Dublin
- Hybrid work
10d
Night Porter
Leonardo Hotel Dublin Christchurch —DUBLIN 8, County Dublin
- Night shift
- Hotel
- Kitchen experience
Quick apply
5d
Sous chef- daytime hours
Gourmet Food Parlour —Malahide, County Dublin
- Weekend availability
- Hospitality
- Management
- Cooking
Quick apply
12d

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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Overview

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Reports to: Head of IT Infrastructure / Head of Service Delivery

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Candidate Profile

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

#LI-CW1

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Refine Your Search

head of security jobs in dublin, d

Senior IT Lead and Delivery Manager

Pastry Chef

Senior Quantity Surveyor - Security & Baggage

Associate, Treasury & Funding (Global Markets)

Senior Associate Director, Controls, Third Party Management

Assurance - Internal Audit Senior Manager (Financial Services)

Senior Cost Manager

Strategic Account Executive - Global

Forward Deployed Engineer - Ireland

Risk Analyst

AI & Intelligent Automation Consultant (Retail Banking)

Reserving Actuary, AFR

Customer & Consumer Data Product Owner

Specialist Capital Actuary

Maje, Store Manager, Full Time, Permanent

Sales Administrator

Chef of all grades

Senior Splunk Developer

Night Porter

Sous chef- daytime hours

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Overview

Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Candidate Profile

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