Find Insurance Jobs in Galway, G

Complaints Officer
MAWDY —Galway, County Galway
- Full-time
- Hybrid work
- English
- Microsoft Office
- Organisational skills
- Wellness program
- Annual leave
Quick apply
5d
Fertility Care Coordinator
ReproMed —Galway, County Galway
- Full-time
- English
- Clinic
- Communication skills
- Employee assistance program
Quick apply
11d
ML OPS Engineer
MetLife —Galway, County Galway
- €56,500–€75,300 a year
- Full-time
- Azure
- Analysis skills
- AI
12d
Senior Wealth Executive - Galway
Goodbody —Galway, County Galway
- Hybrid work
- Business development
- Analysis skills
- No degree
Nurse Advisor
IQVIA —Galway, County Galway
- Full-time
- Remote
- IT
- Communication skills
4d
Associate Software Engineer
Genesys —Galway, County Galway
- Full-time
- Computer Science
- Java
- AWS
Commercial Account Executive | Corporate
Berkeley Insurance Group —Galway, County Galway
- Full-time
- Hybrid work
- Employee assistance program
14d
Data Engineer
MetLife —Galway, County Galway
- €44,900–€59,900 a year
- Full-time
- Azure
- Computer Science
- Engineering
12d
Product Manager
Ministry Brands —Galway, County Galway
- Full-time
- Hybrid work
- Computer Science
- Research
- Analysis skills
- Annual leave
- Employee assistance program
4d
Chartered Psychologist
My Psychology Ireland —Galway, County Galway
- €70–€90 an hour
- Part-time
- Doctoral degree
- Master's degree
- Communication skills
- Flexitime
Quick apply
13d
Job - Environmental Health & Safety Manager
ICE Group —Galway, County Galway
- Full-time
- Analysis skills
- Project management
- Manufacturing
Quick apply
14h
Water Treatment Scientist (Field Service)
Water Technologies —Galway, County Galway
- €45,000–€50,000 a month
- Full-time
- Remote
- Engineering
- English
- Communication skills
Quick apply
7d
Product Manager - AI
Ministry Brands —Galway, County Galway
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance program
4d
Support Assistant - 3yr Fixed-Term, 37hrs
Galway Simon Community —Galway, County Galway
- €35,434–€44,539 a year
- Weekend availability
- Management
- No degree
- Annual leave
- Employee assistance program
Quick apply
9h
Quality Engineer 1
Galway Biomedical Ltd —Ballybrit, County Galway
- €60,000–€63,000 a year
- Full-time
- Oracle
- Engineering
- ERP systems
- Employee assistance program
Quick apply
Finance Manager, Galway
FP&A —Galway, County Galway
- €80,000–€85,000 a year
- Call to connect
- Hybrid work
13d
Product Engineer (R&D Medical Device)
ProVerum —Galway, County Galway
- €47,000–€60,000 a year
- Full-time
- CAD
- Engineering
- Microsoft Office
- Sick pay
Quick apply
11d
Cloud Engineer
Ministry Brands —Galway, County Galway
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
- Employee assistance program
16h
Senior Quality Assurance Design Transfer Engineer I
Merit Medical Systems Inc. —Galway, County Galway
- Full-time
- Oracle
- Word processing
- Engineering
- Free parking
4d
Data Architect
MetLife —Galway, County Galway
- €71,900–€95,800 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Engineering

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Complaints Officer

MAWDY -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Wellness program
Additional leave
Bike to work scheme
Annual leave
Company pension
Work from home
Company events
Employee assistance program
Free or subsidised travel
Employee discount
Gym membership
Sick pay

Qualifications

Process improvement
English
Microsoft Office
Organisational skills
Communication skills

Full job description

At Mawdy we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

Our company is a leader in providing claims handling services, assistance services and speciality risk products. We are looking for a committed and enthusiastic Complaint Officer who thrives in a fast-paced, customer- focused environment. Reporting to the Customer Experience Manager, the successful candidate will engage in critical analysis and examine complex information to ensure fair and impartial complaint outcomes.

What you will do:

Manage and resolve simple and complex complaints in accordance with regulations
Investigate all customer complaints reported by reviewing customer submission, case notes, correspondence, call recordings & provider records as required
Evaluate disputes objectively to determine whether to maintain or overturn case decisions
Build relationships with internal and external stakeholders
Complete Root Cause Analysis (RCA) on all Fully Upheld & Compromise complaints to identify and reduce recurring themes
Send Corrective Actions to relevant parties
Ensure that regulatory timescales in complaint handling are adhered to, & any risk of non-adherence is escalated to management & the compliance team as soon as identified
Adjudicate the outcome of the complaints to ensure fair and equitable outcomes
Provide a response to complainants on the outcome of the investigation
Resolve contentious issues with tact and empathy
Inspire open engagement from Complainants and internal stakeholders to reach a fair and equitable resolution
Maintain a complete record of all complaints & library of related customer contact & correspondence
Conduct quarterly root cause & trend analysis & make recommendations to management on training & process improvement needs
Continually develop own knowledge of the product, the Company & the industry to enhance ability to resolve complaints to the customer’s satisfaction, early in the lifecycle
Deliver on individual goals & objectives linked to the department & Company strategy

Working Hours:

Full-time: 35 hours per week, core days are Mon – Fri.

What we’re looking for:

CIP accreditation is preferable. APA accreditation is a minimum requirement for this role
Experience of delivering exceptional customer experiences in a regulatory environment
An understanding of complaint handling regulatory requirements
Ability to undertake a 360° review of the circumstances giving rise to a complaint
Superior written & verbal communication skills, in particular a high standard of letter writing capability & listening skills
Strong problem solving skills and ability to manage complex cases confidently
Good organisational skills and ability to manage multiple priorities simultaneously
Proven ability to work independently and collaboratively
Proficiency in MS Office applications
The ability to translate difficult or complex messages into plain English & easy to follow written responses

Qualifications:

Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness ad Probity Standards issued by the Central Bank of Ireland. This requires the company to complete due diligence to assess the appointee’s fitness and probity.

What we offer you:

Enhanced Annual Leave
Service days
Time and attendance quarterly rewards
APA / CIP training
Free Motor Rescue and European Travel Insurance
Health insurance discount
20% discount on all other travel insurance outside Europe
Death in Service Benefit
City centre office location, handy for public transport
Gym discount membership with Snap Fitness & Active Fitness
Bike to work scheme
Employee Assistance Programme
Travel Pass
Opportunity to work with a global company based in over 35 countries
Vibrant workplace culture including a sports & social club, book club, inclusive holiday celebrations and regular office events that bring our team together
Wellbeing Programme

Please note the business reserves the right to review & amend this role to incorporate the future needs of the role, department & Company, if necessary.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
Sick pay
Wellness program
Work from home

Work Location: Hybrid remote in Galway, County Galway

Quick apply

Refine Your Search

insurance jobs in galway, g

Complaints Officer

Fertility Care Coordinator

ML OPS Engineer

Senior Wealth Executive - Galway

Nurse Advisor

Associate Software Engineer

Commercial Account Executive | Corporate

Data Engineer

Product Manager

Chartered Psychologist

Job - Environmental Health & Safety Manager

Water Treatment Scientist (Field Service)

Product Manager - AI

Support Assistant - 3yr Fixed-Term, 37hrs

Quality Engineer 1

Finance Manager, Galway

Product Engineer (R&D Medical Device)

Cloud Engineer

Senior Quality Assurance Design Transfer Engineer I

Data Architect

I want to receive the latest job alerts for insurance in galway, g

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