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Administrator - Emergency Department

Blackrock Health Blackrock Clinic -
Dublin, County Dublin

Quick apply

Job details

Full-time
18 hours ago

Benefits

Employee assistance program

Qualifications

IT
Cash handling
Communication skills

Full job description

Job Title: Administrator Emergency Department

Location: Blackrock Clinic, Rock Road, Blackrock, A94 E4X7

Department: Administration

Job Type: Temporary (Specific Purpose Contract)

Hours: 37 hours per week (Full-Time)

Role Purpose

To provide a clerical and administrative support service to Blackrock Clinic
Front of house, dealing with all manner of patient queries
You are personally accountable for your own actions at all times
Ensure that all patients/staff and any other individuals contacting and attending the Blackrock Clinic are dealt with in an efficient, effective and timely manner at all times

Key Responsibilities

Providing an administrative service based primarily in the Emergency Department
Greet and communicate appropriately with visitors, patients, consultants and all staff
Processing paperwork and explaining the admission process to patients on arrival
Securing payment from all underinsured/self-insured patients
Liaison with outpatient departments and consultants to arrange medical appointments as needed
In conjunction with inpatient bookings, organising admission to a hospital bed if required
Escorting patients to other areas of the hospital if required
Liaison with insurance companies to confirm cover, completing insurance claim forms
Posting charges to patients' accounts for discharge
Assisting patients and visitors, liaison with hospital and clinic staff
Other administrative duties as required by the ED consultant or nursing unit manager
Balancing cash sheets, checking float. Ensuring safe lodgement of all payments into the safe and transfer of information to finance
Other administrative duties such as scanning of patient records, dealing with telephone queries and organising stationery for the department
Proficiency in IT skills, insurance cover, cash handling and demonstrate excellent interpersonal skills
Carry out other such duties as requested by the Finance Manager, Head Receptionist or his/her deputy

Communication Skills

Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care
Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety
Recognise limitations and seek assistance where necessary
Attend and contribute to appropriate meetings
Accept constructive advice when appropriate
Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic

General Expectations

Support the philosophy, objectives and goals of Blackrock Clinic
Observe the appropriate lines of authority
Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic
Demonstrate flexibility by assisting in all areas of the hospital/clinic as required
Participate in developing and providing quality care within Blackrock Clinic
Assist in orientation of new personnel
Continue to develop personal knowledge and skills and seeks outside educational opportunities
Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic
Is always punctual on duty
Flexible attitude to changing work practices

Why work at the Blackrock Clinic:

At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team, you can benefit from:

Competitive salary
Pension
Discounted cafe
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Please Note:

Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.

Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.

Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.

Quick apply

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