Job Title: Administrator Emergency Department
Location: Blackrock Clinic, Rock Road, Blackrock, A94 E4X7
Department: Administration
Job Type: Temporary (Specific Purpose Contract)
Hours: 37 hours per week (Full-Time)
Role Purpose
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To provide a clerical and administrative support service to Blackrock Clinic
- Front of house, dealing with all manner of patient queries
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You are personally accountable for your own actions at all times
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Ensure that all patients/staff and any other individuals contacting and attending the Blackrock Clinic are dealt with in an efficient, effective and timely manner at all times
Key Responsibilities
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Providing an administrative service based primarily in the Emergency Department
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Greet and communicate appropriately with visitors, patients, consultants and all staff
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Processing paperwork and explaining the admission process to patients on arrival
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Securing payment from all underinsured/self-insured patients
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Liaison with outpatient departments and consultants to arrange medical appointments as needed
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In conjunction with inpatient bookings, organising admission to a hospital bed if required
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Escorting patients to other areas of the hospital if required
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Liaison with insurance companies to confirm cover, completing insurance claim forms
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Posting charges to patients' accounts for discharge
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Assisting patients and visitors, liaison with hospital and clinic staff
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Other administrative duties as required by the ED consultant or nursing unit manager
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Balancing cash sheets, checking float. Ensuring safe lodgement of all payments into the safe and transfer of information to finance
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Other administrative duties such as scanning of patient records, dealing with telephone queries and organising stationery for the department
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Proficiency in IT skills, insurance cover, cash handling and demonstrate excellent interpersonal skills
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Carry out other such duties as requested by the Finance Manager, Head Receptionist or his/her deputy
Communication Skills
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Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care
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Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety
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Recognise limitations and seek assistance where necessary
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Attend and contribute to appropriate meetings
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Accept constructive advice when appropriate
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Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic
General Expectations
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Support the philosophy, objectives and goals of Blackrock Clinic
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Observe the appropriate lines of authority
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Maintain strict confidentiality regarding all patients and the activities of Blackrock Clinic
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Demonstrate flexibility by assisting in all areas of the hospital/clinic as required
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Participate in developing and providing quality care within Blackrock Clinic
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Assist in orientation of new personnel
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Continue to develop personal knowledge and skills and seeks outside educational opportunities
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Present a professional appearance and conform to the dress, hygiene and infection control policies of the Clinic
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Is always punctual on duty
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Flexible attitude to changing work practices
Why work at the Blackrock Clinic:
At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team, you can benefit from:
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Competitive salary
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Pension
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Discounted cafe
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Sports and Social club
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Employee Assistance Programme
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Discounted onsite pharmacy
Please Note:
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.
Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.
Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]
It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.
