The Friends of the National Gallery of Ireland (FNGI) was established in 1986 to support the activities of the Gallery by recruiting membership, to encourage an appreciation of painting, sculpture and architecture. It is a self-funding organisation with charitable status (RCN 20158958). It is committed to promoting the Gallery and its collections and to expanding awareness and appreciation of the visual arts through a range of educational and social events. Members play an important role in supporting the Gallery in various aspects of its work and can avail of a number of benefits related to membership.
The Gallery wishes to recruit a Membership Assistant. The purpose of this role is to increase membership, provide customer service, and administrative support to the Friends of the National Gallery of Ireland.
- Deliver exceptional and consistent customer service to current and prospective Friends and other visitors to the National Gallery of Ireland.
- Actively promote and sell Friends membership to visitors and lapsed Members.
- Drive retention and upgrades for active members.
- Attract new members to the Friends of the Gallery scheme through in-person, phone and email-based campaigns.
- Operate the Front of House Friends desk to process new memberships, renewals, exhibition ticket bookings and gift vouchers.
- Record and pass on feedback to the Friends Manager in order to help us better understand and provide for our Friends needs.
- Provide phone, email and in-person support to Friends and resolve their queries in a timely manner.
- Provide administrative support to the Friends office, including updating databases with new memberships, renewals and changes of address; assisting with renewal and welcome mailings; and supporting the creation of weekly ezines and marketing materials/content.
- Assist the Friends team with on-site events, to include member check-in and other event support, where needed.
- Achieve high standards of data capture, while ensuring all appropriate permissions for communications have been received.
- Liaise with the Gallerys volunteers and other front of house staff including Retail, Visitor Experience and Exhibition ticket sales desk.
- Keep up-to-date with the website and the Friends events programme to ensure familiarity with the user experience, ticket/membership purchasing process and the current membership offering.
- Other tasks assigned by the Friends Manager.
- Minimum 1 year previous experience in a front-of-house role in a fast paced environment
- Energetic, enthusiastic and motivated to contribute effectively to a membership-based organisation.
- Strong, demonstrable sales and customer service skills.
- A knowledge of and interest in the Friends of the National Gallery of Ireland and the National Gallery of Ireland, and an interest in the visual arts.
- Excellent accuracy and attention to detail.
- An open, diplomatic, and professional disposition that places emphasis on building and maintaining positive relationships.
- An ability to work as part of a wider team to ensure efficient co-operation between the Friends organisation and other Gallery departments.
- Exceptional interpersonal and verbal and written communication skills coupled with a friendly, professional and courteous manner when dealing with members, staff and volunteers.
- Experience of managing and prioritising workload, complex issues and multiple tasks in a changing environment with tight deadlines.
- The ability to use their own initiative, take responsibility for their tasks and complete them efficiently.
- A high standard of computer competency and IT literacy.
- Experience in working with a membership scheme or in a gallery/museum.
- Experience in using a box office system or CRM system is desirable but not essential.
- Experience with email programmes such as Mailchimp is desirable but not essential.
- Experience creating marketing materials and content (e.g., Canva) is desirable but not essential.
- Fluency in the Irish Language is also desirable but not essential.
This job description is a guide to broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. This may be subject to review in view of new structures and/or the changing needs of the FNGI. All employees are required to be compliant with FNGI screening and Garda Vetting procedures. The post will be subject to a satisfactory medical check and successful completion of a successful probationary period. Applicants must be fluent in English and be eligible to work in Ireland.
Eligible candidates must be:
1. A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or
2. A citizen of the United Kingdom (UK); or
3. A citizen of Switzerland, pursuant to the agreement between the EU and Switzerland on the free movement of persons; or
4. A non-EEA citizen who has a valid work permit.
To qualify candidates must be eligible by the date of any job offer.
Salary: A fixed salary of 28,295 gross per annum (pro rata)
Annual Leave:The successful candidate will be entitled to 22 days of annual leave pro rata
Duration: 1 year
Working hours: Full time, 35 hours per week net of breaks (working 5 days over 7 days). Regular weekend and evening work is required. Attendance at and assistance with events outside normal working hours may be required.
To apply for this role, please submit your application online and upload the following documents in PDF format:
- CV (should be no more than 2 pages) detailing your relevant achievements and experience to date.
- Cover letter (should be no more than 1 page) outlining why you wish to be considered and how your skills and experience meet the requirements of the role.
Only fully completed applications submitted before the closing date will be accepted.
All enquiries relating to the role can be sent through the messaging function within the Rezoomo application system, or alternatively to the HR Team at [email protected]. Canvassing will disqualify.
Candidates should note that at the end of the candidate assessment process a panel of successful candidates may be formed based on order of merit, from which future positions may be filled.
Closing date for receipt of applications: 7 September 2026
Interviews will be scheduled in September 2026.
At the Friends of the National Gallery of Ireland, we value equity, diversity and inclusion. We recognise the benefits it can bring to our staff and our visitors interactions. We celebrate difference and want our people to be representative of all communities. If you require reasonable accommodation for any part of the application process, please do not hesitate to let us know.
Friends of the National Gallery of Ireland is an equal opportunities employer
