Find Experience necessary Jobs in Ballyvaughan, Ce

Complaints Officer
MAWDY —Galway, County Galway
- Full-time
- Hybrid work
- English
- Microsoft Office
- Organisational skills
- Wellness program
- Annual leave
Quick apply
4d
ASD Community Support Worker
The Rehab Group —Galway, County Galway
- €31,561.56–€43,731.06 a year
- Part-time
- No degree
- Annual leave
- Employee assistance program
9d
Maintenance Technician
Viatris —Inverin, County Galway
- Overtime
- Microsoft Excel
- Heavy lifting
- Conflict management
Senior Accounts Assistant
Natus Neuro —Gort, County Galway
- Full-time
- Oracle
- Bachelor's degree
- IT
- Free parking
3d
IT Support Partner
Trane Technologies —Galway, County Galway
- Full-time
- Software troubleshooting
- Customer service
- English
10d
Accounts Payable Specialist (12 mths FTC)
ASSA ABLOY —Galway, County Galway
- Microsoft Powerpoint
- Microsoft Excel
- Oracle
- Annual leave
Neuro ABI Community Support Worker
The Rehab Group —Galway, County Galway
- €31,561–€35,982 a year
- Part-time
- No degree
- Annual leave
- Employee assistance program
Manager - Facilities Management
WTW —Galway, County Galway
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
Customer Advocate
ASSA ABLOY —Galway, County Galway
- Part-time
- Oracle
- Communication skills
- Annual leave
4d
Associate Chiropractor
Branch Healthcare —Galway, County Galway
- €36,605–€90,000 a year
- Full-time
- No experience needed
- English
Quick apply
Maintenance Technician (3 Year FTC)
Viatris —Inverin, County Galway
- Overtime
- Microsoft Excel
- Maintenance
- Conflict management
6d
Water Treatment Scientist (Field Service)
Water Technologies —Galway, County Galway
- €45,000–€50,000 a month
- Full-time
- Remote
- Engineering
- English
- Communication skills
Quick apply
6d
Support Worker
Corlann —Gort, County Galway
- €34,881–€48,434 a year
- Weekend availability
- English
- No degree
- Annual leave
10d
Catering Assistant
Compass Group Ireland —Galway, County Galway
- €15.40 an hour
- Full-time
- Microsoft Excel
- No degree
Trade Counter Electrical Sales
Flaherty Markets Ltd —Galway, County Galway
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
6d
Senior Instructor/Supervisor
Corlann —Gort, County Galway
- €41,431–€55,805 a year
- Part-time
- English
- No degree
- Leadership
- Annual leave
10d
Kitchen Assistant
Mowlam Healthcare —Moycullen, County Galway
- Part-time
- English
- Communication skills
- Kitchen experience
Quick apply
11d
Supervisor, Galway S/C, Co. Galway.
Carraig Donn —Galway, County Galway
- Part-time
- Management
- Customer service
- Supervising experience
- Employee assistance program
- Employee discount
Quick apply
6d
Ecological / Environmental Clerk of Works
MKO —NUIG, County Galway
- Project management
- IT
- Communication skills
Quick apply
5d
Team Leader
Corlann —Clarinbridge, County Galway
- Full-time
- Nursing
- English
- No degree
- Annual leave
5d

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Complaints Officer

MAWDY -
Galway, County Galway

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Wellness program
Additional leave
Bike to work scheme
Annual leave
Company pension
Work from home
Company events
Employee assistance program
Free or subsidised travel
Employee discount
Gym membership
Sick pay

Qualifications

Process improvement
English
Microsoft Office
Organisational skills
Communication skills

Full job description

At Mawdy we've grown consistently in recent years to become a market leader in insurance and assistance products. Our objective is to continue this profitable growth by providing the world-class customer service that our clients have come to expect.

Our company is a leader in providing claims handling services, assistance services and speciality risk products. We are looking for a committed and enthusiastic Complaint Officer who thrives in a fast-paced, customer- focused environment. Reporting to the Customer Experience Manager, the successful candidate will engage in critical analysis and examine complex information to ensure fair and impartial complaint outcomes.

What you will do:

Manage and resolve simple and complex complaints in accordance with regulations
Investigate all customer complaints reported by reviewing customer submission, case notes, correspondence, call recordings & provider records as required
Evaluate disputes objectively to determine whether to maintain or overturn case decisions
Build relationships with internal and external stakeholders
Complete Root Cause Analysis (RCA) on all Fully Upheld & Compromise complaints to identify and reduce recurring themes
Send Corrective Actions to relevant parties
Ensure that regulatory timescales in complaint handling are adhered to, & any risk of non-adherence is escalated to management & the compliance team as soon as identified
Adjudicate the outcome of the complaints to ensure fair and equitable outcomes
Provide a response to complainants on the outcome of the investigation
Resolve contentious issues with tact and empathy
Inspire open engagement from Complainants and internal stakeholders to reach a fair and equitable resolution
Maintain a complete record of all complaints & library of related customer contact & correspondence
Conduct quarterly root cause & trend analysis & make recommendations to management on training & process improvement needs
Continually develop own knowledge of the product, the Company & the industry to enhance ability to resolve complaints to the customer’s satisfaction, early in the lifecycle
Deliver on individual goals & objectives linked to the department & Company strategy

Working Hours:

Full-time: 35 hours per week, core days are Mon – Fri.

What we’re looking for:

CIP accreditation is preferable. APA accreditation is a minimum requirement for this role
Experience of delivering exceptional customer experiences in a regulatory environment
An understanding of complaint handling regulatory requirements
Ability to undertake a 360° review of the circumstances giving rise to a complaint
Superior written & verbal communication skills, in particular a high standard of letter writing capability & listening skills
Strong problem solving skills and ability to manage complex cases confidently
Good organisational skills and ability to manage multiple priorities simultaneously
Proven ability to work independently and collaboratively
Proficiency in MS Office applications
The ability to translate difficult or complex messages into plain English & easy to follow written responses

Qualifications:

Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness ad Probity Standards issued by the Central Bank of Ireland. This requires the company to complete due diligence to assess the appointee’s fitness and probity.

What we offer you:

Enhanced Annual Leave
Service days
Time and attendance quarterly rewards
APA / CIP training
Free Motor Rescue and European Travel Insurance
Health insurance discount
20% discount on all other travel insurance outside Europe
Death in Service Benefit
City centre office location, handy for public transport
Gym discount membership with Snap Fitness & Active Fitness
Bike to work scheme
Employee Assistance Programme
Travel Pass
Opportunity to work with a global company based in over 35 countries
Vibrant workplace culture including a sports & social club, book club, inclusive holiday celebrations and regular office events that bring our team together
Wellbeing Programme

Please note the business reserves the right to review & amend this role to incorporate the future needs of the role, department & Company, if necessary.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Bike to work scheme
Company events
Company pension
Employee assistance program
Employee discount
Sick pay
Wellness program
Work from home

Work Location: Hybrid remote in Galway, County Galway

Quick apply

Refine Your Search

experience necessary jobs in ballyvaughan, ce

Complaints Officer

ASD Community Support Worker

Maintenance Technician

Senior Accounts Assistant

IT Support Partner

Accounts Payable Specialist (12 mths FTC)

Neuro ABI Community Support Worker

Manager - Facilities Management

Customer Advocate

Associate Chiropractor

Maintenance Technician (3 Year FTC)

Water Treatment Scientist (Field Service)

Support Worker

Catering Assistant

Trade Counter Electrical Sales

Senior Instructor/Supervisor

Kitchen Assistant

Supervisor, Galway S/C, Co. Galway.

Ecological / Environmental Clerk of Works

Team Leader

I want to receive the latest job alerts for experience necessary in ballyvaughan, ce

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