Find Service desk manager Jobs in Dublin, D

Order Operations Manager
Ookla —Dublin, County Dublin
- €75,000–€900,000 a year
- Full-time
- Sales
- Analysis skills
- Leadership
- Annual leave
Food & Beverage Operations Manager
The Mercantile Group —DUBLIN 2, County Dublin
- €40,000–€50,000 a year
- Weekend availability
- Hospitality
- Management
- Recruiting
Quick apply
14d
Manager, Workplace Experience
Klaviyo —Dublin, County Dublin
- €72,000–€108,000 a year
- Hospitality
- Google Suite
- Leadership
Quick apply
Assistant Facilities Manager
JLL —Dublin, County Dublin
- Hospitality
- Word processing
- English
12d
IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
ICT Infrastructure Team Lead
Irish Wheelchair Association —Clontarf, County Dublin
- €55,431–€68,230 a year
- Full-time
- Windows
- SharePoint
- In-person
- Annual leave
- Employee discount
Quick apply
7h
Assistant Front Office Manager
The Address Citywest —Dublin, County Dublin
- Weekend availability
- Organisational skills
- Front desk
- Guest services
Quick apply
13d
Senior Engineering Manager, Customer Agent
Intercom —Dublin, County Dublin
- Hybrid work
- Sales
- AI
- Annual leave
- Work from home
Concierge - One North Dock
Savills Ireland —Dublin, County Dublin
- Hospitality
- No degree
- IT
Experienced Hotel Receptionist
Grand Hotel Malahide —Malahide, County Dublin
- Full-time
- Hotel
- No degree
- Front desk
- Free parking
- Referral programme
Quick apply
Receptionist
Dunboyne Castle Hotel and Spa —Dunboyne, County Meath
- €14.25–€14.75 an hour
- Part-time
- Microsoft Excel
- Customer service
- Hotel
- Employee assistance program
- Referral programme
Quick apply
5d
Senior Product Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Leadership
- Annual leave
- Work from home
7d
Senior ML Science Manager
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Cleaning Operative
Mitie —Dublin, County Dublin
- €13.30 an hour
- Part-time
- Employee assistance program
Quick apply
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Senior Full Stack Engineer - Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
- Annual leave
- Work from home
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
Staff AI Designer
Intercom —Dublin, County Dublin
- Hybrid work
- Annual leave
- Work from home
Fitness Instructor
Fitzpatrick Castle hotel —Dublin, County Dublin
- Part-time
- First Aid Certification
Quick apply
Data Center Maintenance Engineer
Elwood Roberts —Dublin, County Dublin
- €65,000–€70,000 a month
- Full-time
- Supervising experience
- HVAC
- Mechanical knowledge
Quick apply

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Order Operations Manager

Ookla -
Dublin, County Dublin

Apply Now

Job details

Full-time
€75,000–€900,000 a year

Benefits

Annual leave
Company events

Qualifications

Order management system
Sales
Analysis skills
SaaS
Leadership

Full job description

The Opportunity:

Ookla is seeking a highly organized, process-driven, and commercially-minded Order Operations Manager to oversee the day-to-day order operations for all products across our direct and indirect sales channels.

In this role, you will be the critical link between Sales, Finance, Legal, and Operations. You will establish and enforce scalable processes that accelerate our order-to-revenue cycle, ensuring high-quality CRM data, driving contract compliance, and managing crucial customer onboarding and RFP workflows. The ideal candidate is fully versed in revenue recognition principles and contracting nuances, acting as a strategic partner to maximize revenue efficiency.

Key Responsibilities:

Order Operations & Process Efficiency

Manage Day-to-Day Operations: Oversee the end-to-end order processing lifecycle for all Ookla product lines across both direct sales and indirect channels (partners/resellers).
Accelerate Order-to-Revenue: Design, implement, and continuously optimize operational workflows to reduce friction and promote a faster, more efficient rhythm from deal close to revenue recognition.
Sales Accountability: Partner with the Sales team to enforce strict accountability regarding key CRM inputs, data integrity, and contracting standards.

Deal & Document Management

Intake & Onboarding: Own and streamline the administration of vendor intake forms, customer onboarding processes, and security/compliance documentation.
RFP Management: Support the sales ecosystem by managing operational requirements for RFPs, ensuring timely and accurate submission of business operational data.
Contracting & Revenue Alignment: Serve as the subject matter expert on how deal structures impact revenue. Work closely with Legal and Finance to ensure all contracts align with standard revenue recognition guidelines (e.g., ASC 606), and legal requirements.

Job Qualifications:

Background: 5+ years of experience in Sales Operations, Order Management, Deal Desk, or Revenue Operations, ideally within a SaaS or tech environment.
System Expertise: Advanced proficiency with CRM platforms (e.g., Salesforce) and Quote-to-Cash/ERP software.
Financial Literacy: Strong foundational knowledge of contracting frameworks and revenue recognition principles.

Process Architecture: Proven track record of building and scaling operational processes from scratch.
Assertive Collaboration: Ability to build strong relationships with Sales leadership while firmly holding teams accountable to data and process standards.
Detail-Oriented & Analytical: Exceptional organizational skills with the ability to manage complex, multi-variable workflows (RFPs, onboarding, vendor forms) without losing speed.

About Ookla

Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.

Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.

Our Benefits

Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it.

We remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ookla is the place for you.

Ookla is an Equal Opportunity Employer. At Ookla Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.

Compensation Range

Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is 75,000 - 90,0000 EUR/base per year. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ookla is an Equal Opportunity Employer. At Ookla, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive. If you have a disability or learning difficulty that requires accommodation, please let us know.

Apply Now

Refine Your Search

service desk manager jobs in dublin, d

Order Operations Manager

Food & Beverage Operations Manager

Manager, Workplace Experience

Assistant Facilities Manager

IT Support Engineer - Level 2

ICT Infrastructure Team Lead

Assistant Front Office Manager

Senior Engineering Manager, Customer Agent

Concierge - One North Dock

Experienced Hotel Receptionist

Receptionist

Senior Product Manager

Senior ML Science Manager

Cleaning Operative

Senior Software Engineer

Senior Full Stack Engineer - Team Web

Principal Engineer, Web Platform – Team Web

Staff AI Designer

Fitness Instructor

Data Center Maintenance Engineer

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