Find Director of analytics Jobs in Dublin, D

Director, Technical Services EMEA
Everpure —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Analysis skills
- Annual leave
2h
Director of Human Resources
ES Talent Management —Dublin, County Dublin
- Hybrid work
- Microsoft Office
- Master's degree
- Human resources
- Employee assistance program
Quick apply
1d
Associate Director, Reporting & Insights Partner R&D & Technical Operations
Jazz Pharmaceuticals —Dublin, County Dublin
- Oracle
- Master's degree
- Analysis skills
- Annual leave
4d
Associate Director, Reporting & Insights Partner G&A & Enterprise
Jazz Pharmaceuticals —Dublin, County Dublin
- Oracle
- Master's degree
- Analysis skills
- Annual leave
4d
Associate Director, Financial Planning & Performance
Jazz Pharmaceuticals —Dublin, County Dublin
- Oracle
- Master's degree
- AI
- Annual leave
4d
Digital Director
Think Differently —Dublin, County Dublin
- From €60,000 a year
- Full-time
- Microsoft Excel
Associate Director, R&D Project Finance
Jazz Pharmaceuticals —Dublin, County Dublin
- Microsoft Excel
- Oracle
- Finance
- Annual leave
4d
Director, Product Management - Clinical Content & Repository Services
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- AI
Account Management, Associate Director - Healthcare Data & Technology
IQVIA —Dublin, County Dublin
- Full-time
- Master's degree
- Business development
- Bachelor's degree
Director, Data engineering
Mastercard —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- Analytics
EMEA International Growth Consultant, Large Customer Sales (English)
Google —Dublin, County Dublin
- €96,000–€98,500 a year
- Full-time
- Google Suite
- Sales
- English
Senior Director, Network Pricing Strategy
Optum —Dublin, County Dublin
- Full-time
- Leadership
- Analytics
Senior Lead, International Brand Media
WHOOP —Dublin, County Dublin
- Remote
- Marketing
- Analytics
Senior Data Architect
ESB —Finglas, County Dublin
- €71,000–€84,000 a year
- Full-time
- Azure
- Master's degree
- SQL
13d
Business Unit Coordinator
Jabil Circuit —Bray, County Wicklow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Commercial Finance Director
IPL Schoeller —DUBLIN 2, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Quick apply
13d
Director of Project Controls - Data Centre Division
PM Group —Dublin, County Dublin
- Engineering
- Construction experience
- Leadership
7d
Senior Manager - Data Analyst
Elwood Roberts —Dublin, County Dublin
- €600–€675 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Account Executive
Dentsu —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Budgeting
- Leadership
8d
Senior Director, Product Management - Unified Risk & Quality Platform (URQP)
Optum —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
11d

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Director, Technical Services EMEA

Everpure -
Dublin, County Dublin

Apply Now

Job details

Full-time
2 hours ago

Benefits

Annual leave
Company events

Qualifications

Jira
Computer Science
Master's degree
Analysis skills
Presentation skills
Bachelor's degree
Continuous improvement
Business
Leadership
Communication skills

Full job description

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

The Director, Technical Services EMEA leads the regional service delivery organisation for Everpure's Technical Service support with end‑to‑end accountability for outcomes across the EMEA region.

This role will be responsible for the EMEA Technical Support Teams for but not restricted to the Flasharray customer solutions and then there is potential to change to leading the Business Critical Support operation and Technical Account Manager roles, providing leadership on strategy, people, process and tooling. The director or senior manager turns high‑risk technical incidents and complex customer environments into consistent, predictable service delivery, partnering closely with Customer Advocacy, Escalations Engineering, Professional Services and Sales.

WHAT YOU'LL DO

Strategic leadership and governance
- Define and execute the EMEA Technical Services strategy in alignment with global CX and GTS goals
- Set and maintain regional operating standards for Support engagement, case ownership, escalation handling and change execution
- Own regional success metrics for service quality, including CSAT, SLA adherence, backlog health and escalation hygiene
- Represent EMEA Technical Services in global forums and QBRs, translating field reality into actionable priorities
People leadership and organisation
- Lead a team of managers and senior individual contributors across multiple EMEA locations
- Own workforce planning, headcount and skill mix for the EMEA TSE / DSE organisation, including hiring, onboarding and rotations
- Build progression paths, coaching programmes and certification plans that grow senior technical and leadership capability
- Foster a calm, fact‑driven culture that performs well under pressure and supports healthy work patterns in a 24x7 environment
Operational excellence
- Ensure consistent execution of Plan of Action (PoA) standards, handover quality and case documentation across the region
- Drive disciplined triage and escalation practices that are transparent, auditable and efficient
- Oversee hotlist and Sev1 handling in EMEA, including GEO handovers, resource assignment and executive communications
- Partner with WFM, logistics and Service Logistics to maintain site resilience, follow‑the‑sun coverage and scalable operations
Customer leadership
- Act as senior technical services leader for top strategic and Reserve accounts in EMEA, including banks, government, healthcare and critical infrastructure customers
- Participate in Executive Briefings, QBRs and incident reviews, clearly framing technical risk, options and recommendations
- Sponsor corrective action and remediation plans when service issues arise, ensuring clear owner, timeline and follow‑through
- Build trusted relationships with customer executives and partners based on honesty, predictability and strong delivery
Cross‑functional collaboration
- Work closely with Customer Advocacy on systemic issues, CAP accounts and Mass Remediation Programs that affect EMEA customers
- Partner with Escalations Engineering and Product to ensure systemic defects and design issues are understood, prioritised and communicated back into the field
- Collaborate with Professional Services, Education (PEAK) and Customer Success to align on readiness, enablement and service design for new offers
- Contribute to and adopt global standards for severity, case routing, JIRA usage and knowledge management
Tooling, process and continuous improvement
- Sponsor improvements to support tooling, telemetry and health checks that reduce time to triage and resolution
- Use data to identify patterns in incidents, missed SLAs and backlog, then drive focused improvement work with measurable outcomes
- Ensure DSE input is captured into KBs, runbooks and playbooks, and that these assets are kept current and usable
- Champion responsible use of AI and analytics within Technical Services to improve diagnosis, documentation and routing quality
We are primarily an in-office environment and therefore, you will be expected to work from the {{OFFICE_LOCATION}} office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

Education and qualifications

Bachelor's degree in Computer Science, Engineering, Information Systems or a closely related technical field, or equivalent practical experience
Master's degree (e.g. MSc in a technical discipline, or MBA with strong technical / services focus) is an advantage but not a requirement
In lieu of a formal degree, 15+ years of directly relevant experience in enterprise technical services, including substantial time in senior leadership, will be considered
Formal training and/or certification in IT service management (e.g. ITIL) strongly preferred

Required experience and skills

Extensive experience in enterprise technical services, customer support, professional services or related roles in infrastructure, storage, cloud or similar domains
Demonstrable experience in regional or global leadership roles managing senior technical teams that handle high‑severity incidents and complex enterprise customers
Proven track record running 24x7 operations with measurable improvements in CSAT, SLA adherence and backlog health
Demonstrated ability to lead under pressure in major incidents, including cross‑functional war rooms and executive‑level communications
Strong background working with large financial, global high-tech, public sector or other business‑critical environments where downtime carries significant risk
Hands‑on familiarity with modern enterprise infrastructure such as storage arrays, file and object workloads, virtualisation, networking and cloud services
Clear, concise written and verbal communication skills, comfortable presenting to executives and technical audiences
Strong analytical and data literacy skills, able to use dashboards and operational data to set priorities and track impact
Experience building, coaching and retaining high‑performing technical teams across multiple sites and cultures

Travel and working pattern

Primary location Dun Laoghaire, Dublin, with full time in the office to support team and cross‑functional collaboration
Willingness to travel within EMEA and occasionally globally for customer meetings, internal summits and leadership forums
Participation in an on‑call or incident leadership rotation for major escalations as needed

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you're invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.

Apply Now

Refine Your Search

director of analytics jobs in dublin, d

Director, Technical Services EMEA

Director of Human Resources

Associate Director, Reporting & Insights Partner R&D & Technical Operations

Associate Director, Reporting & Insights Partner G&A & Enterprise

Associate Director, Financial Planning & Performance

Digital Director

Associate Director, R&D Project Finance

Director, Product Management - Clinical Content & Repository Services

Account Management, Associate Director - Healthcare Data & Technology

Director, Data engineering

EMEA International Growth Consultant, Large Customer Sales (English)

Senior Director, Network Pricing Strategy

Senior Lead, International Brand Media

Senior Data Architect

Business Unit Coordinator

Commercial Finance Director

Director of Project Controls - Data Centre Division

Senior Manager - Data Analyst

Senior Account Executive

Senior Director, Product Management - Unified Risk & Quality Platform (URQP)

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