Find Operational resilience manager Jobs in Coolock, D

Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
EMEA ETF Product Manager - Director
Citi —Dublin, County Dublin
- €130,000–€230,000 a year
- Full-time
- Hybrid work
- Computer Science
- Finance
- Master's degree
Commercial Project Manager - Fixed Term Contract (Maternity Cover)
Dean Group (Ireland) —Dublin, County Dublin
- Full-time
- Hybrid work
- Hotel
- Project management
- Organisational skills
- Gym membership
- Referral programme
Quick apply
12d
Global Quality Program Manager, Law Enforcement Operations - Trust and Safety
TikTok —Dublin, County Dublin
- Computer Science
- Engineering
- SQL
5d
Senior Manager, Global Procurement - Contract Manufacturing (CMO)
Alexion Pharmaceuticals,Inc. —Dublin, County Dublin
- Bachelor's degree
- Manufacturing
- Business
Vice President, Loan Operations Lead Manager – Position Servicing
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
7d
Facilities Maintenance Manager
O'Reilly Theatre at Belvedere College —DUBLIN 1, County Dublin
- Full-time
- Maintenance
- English
- Project management
- Sick pay
Quick apply
5d
Executive Director - Head of Transfer Agency (Alternative Funds)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Continuous improvement
- AI
Senior Manager, Critical Supplier & Outsourcing
Cantor Fitzgerald —Dublin, County Dublin
- Full-time
Procurement Manager
Electro Automation —DUBLIN 15, County Dublin
- From €70,000 a year
- Full-time
- Microsoft Excel
- Management
- ERP systems
- Employee assistance program
- Sick pay
Quick apply
6d
Customer and Business Transformation - Insurance Sector - Senior Manager
PwC —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Presentation skills
Investment Services Specialist Keyridge
Irish Life Investment Managers —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
11d
Business Senior Procurement Manager
BT —Dublin, County Dublin
- Hybrid work
- Leadership
- Communication skills
- Negotiation
- Annual leave
6d
Operations Leader Life and Pensions
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Annual leave
CitiService Funds Specialist
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Analysis skills
- Business
- Communication skills
Business Continuity Manager
VHI —Dublin, County Dublin
- Hybrid work
- Leadership
- Restaurant experience
Quick apply
4d
Compliance Governance & Operations Analyst II
TD Bank —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Security Incident Manager
Provincial Security Services —DUBLIN 2, County Dublin
- Full-time
- Analysis skills
- First Aid Certification
- In-person
- Annual leave
- Employee assistance program
Quick apply
6d
Supply Chain Solutions Programme Manager
Primark —Dublin, County Dublin
- AutoCAD
- Project management
- No degree
Associate / Senior Vice President - ETF Fund/Client Accounting (Multiple Openings)
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Lean Six Sigma Digital Transformation Leader

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Sales
Customer service
Lean
Process improvement
Microsoft Office
Profit and loss
Six Sigma
Analysis skills
Project management
Presentation skills
Bachelor's degree
Computer skills
Data visualisation
AI
Business
Leadership
Communication skills

Full job description

Overview:

Job Title: Lean Six Sigma Digital Transformation (LSDT) Leader

Department: Operations

Management Responsibility for: NA

Travel Required: Yes / Infrequent

Reports to: Sr Director of Operations

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

The Lean Six Sigma Digital Transformation Leader, who will be responsible for driving continuous improvement initiatives, leveraging data-driven insights, and embedding Lean Six Sigma methodologies, Digital Transformation across the organization. This role partners with business leaders to identify opportunities, streamline processes, enhance customer experience, and deliver measurable business outcomes.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Lead and manage Lean Six Sigma projects (DMAIC, Kaizen, etc.) to improve efficiency, quality, and performance across business functions.
Analyze complex datasets to generate actionable insights and present findings to senior leadership.
Translate business challenges into improvement opportunities supported by Lean Six Sigma methodologies.
Develop, implement, and monitor KPIs to track operational performance and project impact.
Mentor, coach, and train employees on Lean Six Sigma tools, techniques, and best practices.
Partner with cross-functional stakeholders to ensure alignment between improvement initiatives and strategic business goals.
Drive a culture of continuous improvement and data-driven decision-making.
Maintain project documentation, ensuring transparency, governance, and compliance with standards.
Ability to work with Cross functional, highly matrix organization in a client facing role.
Ability to lead, provide required steer to quality, process excellence analysts
Ability to train large group on Lean, FMEA, Six Sigma Methodologies and build lean six sigma DNA
Deliver business outcome driven high impact Lean Six Sigma Projects across (Metrics, Process, Automation)
Sound understanding of QPA, RPA, AI, AGI technologies and leverage them to deliver meaningful business impact to internal/external customers.
Define and execute Lean, six Sigma Digital Transformation roadmap across portfolio of accounts.
Ability to drive RCA, bridge plan, glide paths, conduct process capability studies (CPk)
Ability to understand and explain complex problem in layman language
Conduct Design Thinking Workshops
The above list is not exhaustive, and role will evolve in terms of scope, size and scale so ability to take higher responsibilities.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales)

Special credentials

Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience in supporting large portfolio teams (500+) as LSDT leader

Required Skills

Technical & Functional Skills

Comprehensive computer skills
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred
Technical support, Customer Service, Trust & Safety domain experience preferred

Qualifications & Skills

Lean Six Sigma – Green Belt & Black Belt required. Master Black Belt strongly preferred.
12+ years of experience in process improvement, operational excellence, or business transformation.
Proven ability to deliver measurable improvements in efficiency, quality, and cost reduction.
Strong analytical skills with experience in data visualization and reporting tools
Excellent leadership, coaching, and stakeholder management skills.
Strong communication & presentation skills with the ability to influence at all levels of the organization.
Project management expertise with the ability to handle multiple initiatives simultaneously.

Key Competencies

Continuous improvement using Lean Six Sigma methodology
Kaizen, FEMEA, ADKAR
Data-driven decision-making
Change management
Continuous improvement mindset
Collaboration and stakeholder influence
Superior analytical ability
Superior communication skills
Commercially astute (P&L, Revenue Generation, Cost Optimization)
Flexibility & Availability
Sound reasoning & judgement
Excellent leadership and management skills
Planning and organizing
Lead by example / integrity
Critical thinking & problem solving
Employee & Client satisfaction orientated
Self-motivated and can motivate others
Highly advanced team building skills
Strategic and commercial thinker
High levels of resilience and focus
Coaching & developing managers into leaders
Advanced facilitation & presentation skills
Advanced KPI, SLA, OLA, XLA knowledge and understanding
Staffing & Billing models
Risk & compliance

#LI-CW1

Apply Now

Refine Your Search

operational resilience manager jobs in coolock, d

Lean Six Sigma Digital Transformation Leader

EMEA ETF Product Manager - Director

Commercial Project Manager - Fixed Term Contract (Maternity Cover)

Global Quality Program Manager, Law Enforcement Operations - Trust and Safety

Senior Manager, Global Procurement - Contract Manufacturing (CMO)

Vice President, Loan Operations Lead Manager – Position Servicing

Facilities Maintenance Manager

Executive Director - Head of Transfer Agency (Alternative Funds)

Senior Manager, Critical Supplier & Outsourcing

Procurement Manager

Customer and Business Transformation - Insurance Sector - Senior Manager

Investment Services Specialist Keyridge

Business Senior Procurement Manager

Operations Leader Life and Pensions

CitiService Funds Specialist

Business Continuity Manager

Compliance Governance & Operations Analyst II

Security Incident Manager

Supply Chain Solutions Programme Manager

Associate / Senior Vice President - ETF Fund/Client Accounting (Multiple Openings)

I want to receive the latest job alerts for operational resilience manager in coolock, d

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