Find Operations administrator Jobs in Leopardstown, D

Customer Support Administrator (Italian Speaker)
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
V.I.E. Trustee Administrator
Société Générale —Dublin, County Dublin
- Microsoft Excel
- Engineering
- English
3d
Security and Compliance Administrator
Sky Handling Partner —Dublin, County Dublin
- €30,000 a year
- Full-time
- Leaving certificate
- Analysis skills
- Bachelor's degree
Quick apply
V.I.E. Custody Administrator
Société Générale —Dublin, County Dublin
- Microsoft Excel
- Engineering
- English
9d
Sales Administrator
CEL - Critical Power —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
ETF Basket Associate/Senior Associate, Fund/Client Accounting (Multiple Openings)
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Office Administrator/Receptionist
MKF Property Services Ltd —Swords, County Dublin
- €30,000–€40,000 a year
- Full-time
- English
- Human resources
- Organisational skills
Quick apply
6d
Customer Solutions Experienced Pension Administrator Permanent & FTC
Irish Life Financial Services Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- No degree
- Organisational skills
Group HR Administrator
JMK GROUP —Dublin, County Dublin
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance program
- Employee discount
Quick apply
2d
Specialist I, Investor Services AML FTC
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
Service Coordinator
Cully Automation —Leixlip, County Kildare
- Customer service
- ERP systems
- Microsoft Office
- Employee assistance program
- Sick pay
2d
Administrator
Mercury Engineering —Dublin, County Dublin
- No degree
- Organisational skills
- Communication skills
Payroll Administrator
ESB —Dublin, County Dublin
- €33,500–€40,200 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
SQL Database Administrator – Security & Risk
Azimut Holding —Dublin, County Dublin
- Azure
- English
- SQL
Senior Administrator - Desk Side Services, AMT Asset Management Software
HCLTech —Dublin, County Dublin
- Software troubleshooting
- Windows
- Organisational skills
2d
Senior Specialist, Client Processing
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Business
Custody Administrator (Analyst)
Société Générale —Dublin, County Dublin
- English
- Microsoft Office
- Continuous improvement
3d
Sales Administrator
Louis Fitzgerald Group —DUBLIN 1, County Dublin
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick apply
10d
Regional Programme Coordinator (Dublin South Leinster Region)
Irish College of GPs —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Project management
- Annual leave
- Employee assistance program
Quick apply
HR Administrator (Philippines)
CCS Cleaning Services —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Office
- Administrative experience
- Human resources
2d

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Customer Support Administrator (Italian Speaker)

AXA -
DUBLIN 1, County Dublin

Apply Now

Job details

13 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Italian
Communication skills

Full job description

Job Description:

ABOUT AXA MPS FINANCIAL

AXA MPS Financial is a life insurance company under Irish law, regulated by the Central Bank of Ireland and operating in the Italian market under the Freedom to Provide Services regime, through a widespread network of banks.

It was established in 1999 in Dublin as a company specialized in Unit and Index Linked insurance products, and since 2007 it has been part of the AXA MPS Joint Venture (which owns 100% of the company through AXA MPS Assicurazioni Vita S.p.A), combining the historical expertise and traditional local presence of the Montepaschi Group with AXA's international leadership in financial protection.

Since January 1, 2014, the company has been part of the AXA ITALIA insurance group (registered in the Register of Insurance Groups with no. 041).

https://www.axa-mpsfinancial.ie/

POSITION MISSION & MAIN ACTIVITIES

MAIN PURPOSE OF JOB

Manage verbal and written responses to queries, requests of information, transactions and possible escalations received by customers, distributor network (BMPS – Banca Monte dei Paschi di Siena) and third parties by email, telephone, chat and webform.

Manage Data entry on AML system for specific offline transactions received by customers, distributor network and third parties.

Manage back-office activities related to online and offline transactions.

Promote proactively innovation in tools and processes to improve the overall QoS and operational efficiency.

KEY PERFORMANCE MEASURES:

Manage all the queries (verbal and written) coming daily ensuring a high level of service.
Manage requests directly or with support of senior colleagues and manager and the respective departments, concerning the requests.
Support their organisational unit with Back Office activities (Cases Management, Report compilation and Outbound contacts), both by email and telephone.
Manage clients’ offline transaction requests (death claim, maturity, surrender, variation…) ensuring that they are properly forwarded to the relevant department.
Manage data entry on AML system for specific offline transactions received by email or post, revert to AML team for investigations.
Manage the relationship with internal departments leading to resolution of requests.
Respond to queries and requests from Italian Authorities (Agenzia delle entrate, Guardia di finanza).
Contribute to ensure that all the KPIs are met, and an excellent service is provided.
Provide feedback to trigger actions to optimise the QoS and the operating machine, contribute to the company overall goals.
Support the Operations team when needed.

KEY CUSTOMERS

Internal:

Components of the Customer Support, in particular the members of the team and the Manager.
Customer Operation Team usually involved in escalation and complex queries.
Other Organisational units in the company especially those involved in handling requests (Customer Operations, Compliance/AML, Distribution, Product, Actuarial, Digital teams).

External:

Distributor Network (BMPS – Banca Monte dei Paschi di Siena)
Third part banks
Final Customers
Authorities, Institutions, Associations
Third parties (i.e lawyers)
FNZ CO
AXA Italy (Smart Centre)

PROFILE, SKILLS & COMPETENCIES

Qualifications:

High School Diploma /Degree
Knowledge: 1-2 years of experience in Customer Service

Knowledge:

PC and/or laptop, copy/scan/fax machine, telephone and other
general office equipment
Good knowledge of MS Office (Excel, Word, PPT)
CRM

Skills:

Excellent, clear, strong written and verbal communication skills
Customer oriented
Problem solving and Stress management
Ability to effectively prioritize and manage day-to-day tasks in an efficient manner
Reliable, self-motivated, well organized
Ability to multitask in a fast-paced environment
Excellent organizational and interpersonal skills
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Ability to work within a team environment as well as independently
Fluent in English and Italian (spoken and written)
PC Skills and Communication tools (Softphone, Outlook, CRM, Windows, Teams)

Apply Now

Refine Your Search

operations administrator jobs in leopardstown, d

Customer Support Administrator (Italian Speaker)

V.I.E. Trustee Administrator

Security and Compliance Administrator

V.I.E. Custody Administrator

Sales Administrator

ETF Basket Associate/Senior Associate, Fund/Client Accounting (Multiple Openings)

Office Administrator/Receptionist

Customer Solutions Experienced Pension Administrator Permanent & FTC

Group HR Administrator

Specialist I, Investor Services AML FTC

Service Coordinator

Administrator

Payroll Administrator

SQL Database Administrator – Security & Risk

Senior Administrator - Desk Side Services, AMT Asset Management Software

Senior Specialist, Client Processing

Custody Administrator (Analyst)

Sales Administrator

Regional Programme Coordinator (Dublin South Leinster Region)

HR Administrator (Philippines)

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