Find Compliance officer Jobs in Dublin, D

EMEA Financial Institutions Client Experience Team Leader
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- No degree
6d
Junior Health & Safety Officer - Construction
Glenbrier Construction —Dublin, County Dublin
- Full-time
- Communication skills
- Sick pay
Quick apply
5d
HR Generalist
Jesuits in Ireland —Milltown, County Dublin
- €35,000–€43,000 a year
- Full-time
- English
- Microsoft Office
- Administrative experience
- Work from home
- Employee assistance program
Quick apply
11d
Enforcement Officer - Dublin
APCOA Ireland —DUBLIN 12, County Dublin
- €14.15 an hour
- Full-time
- Conflict management
- Communication skills
- Outdoor work
- Annual leave
Quick apply
Corporate Security Officer
Securitas Ireland —Dublin, County Dublin
- €17.02 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Employee assistance program
- Referral programme
Quick apply
4d
Defects Liaison Officer
Tuath Housing Association —Dublin, County Dublin
- €35,350 a year
- Full-time
- Hybrid work
Quick apply
Markets Support Analyst
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Excel
4d
SHEQ Officer
Q-Nis —Park West, County Dublin
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
Quick apply
Trade and Portfolio Compliance Officer
Mediolanum International Funds Limited —Dublin, County Dublin
- Microsoft Excel
- Bachelor's degree
- No degree
Project Assurance Officer AEI
AEI —DUBLIN 12, County Dublin
- Full-time
- No degree
- Contracts
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Senior Compliance Governance & Operations Analyst
TD Bank —Dublin, County Dublin
- Full-time
- Microsoft Office
- Communication skills
- Banking
- Annual leave
Data Center Security Manager, DUB South Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
Data Centre Security Officer
Securitas Ireland —Clonee, County Meath
- €18.26 an hour
- Overtime
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance program
Quick apply
3d
Head of Compliance and Chief Risk Officer
Marsh Finance —Dublin, County Dublin
- Full-time
- No degree
- Business
- Leadership
Quick apply
Chief Compliance Officer - Bloomberg Scores Europe Limited (“BSEL”)
Bloomberg —Dublin, County Dublin
- Analysis skills
- Communication skills
Fresh Food Advisor
BWG Foods —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Food service experience
- IT
Quick apply
Security Officer
BidvestNoonan —Swords, County Dublin
- €15.41 an hour
- Full-time
- No degree
Quick apply
Security - Security Officer
BidvestNoonan —Swords, County Dublin
- €15.41 an hour
- Full-time
- No degree
Quick apply
Specialist I, Company Secretary
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- In-person
- Business
- Annual leave
Senior Monitoring & Evaluation Associate
Iom Usrap Dc —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Spanish
3d

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EMEA Financial Institutions Client Experience Team Leader

Citi -
Dublin, County Dublin

Apply Now

Job details

Full-time
€85,600 a year
6 days ago

Qualifications

Customer service
Process improvement
Analysis skills
Mentoring
Leadership
Communication skills
Banking

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

The Customer Service Senior s accountable for people leadership, client experience, operational performance, risk management, stakeholder engagement, and continuous improvement, while ensuring their team delivers exceptional service and achieves business objectives.

Responsibilities include:

Leadership & People Management

Lead, coach, and develop a team of Service Officers to achieve high performance.
Manage staffing levels, workload distribution, and resource planning.
Conduct performance reviews, provide feedback, and support career development.
Drive employee engagement, accountability, succession planning and where applicable lead teams effectively through change and operational challenges.

Client Relationship Management

Act as an escalation point for complex client issues and service recovery situations.
Build and maintain strong relationships with strategic clients and senior stakeholders.
Ensure client needs are met, and service levels consistently exceed expectations.
Monitor client satisfaction and Voice of the Customer (VOC) feedback to identify improvement opportunities.

Operational Excellence

Manage day-to-day service delivery and operational performance.
Monitor key service metrics, KPIs, productivity, quality, and turnaround times.
Work with team to identify trends, root causes, and improvement opportunities and drive process optimization, automation, and digital adoption initiatives.

Risk & Control Management

Maintain a strong control environment and ensure adherence to policies and procedures.
Manage operational incidents, complaints, and regulatory requirements.
Ensure compliance with applicable laws, regulations, and internal governance standards.
Assess and mitigate operational risks while safeguarding client and firm interests.

Stakeholder Management

Collaborate with Product, Operations, Technology, Compliance, Coverage, and Service teams.
Influence stakeholders to resolve issues and drive positive client outcomes.
Lead cross-functional initiatives and organizational change programs.

Strategic & Business Leadership

Understand the broader business strategy and how the team contributes to business goals and drive transformation initiatives and continuous improvement.
Leverage data, technology, and AI-enabled solutions to enhance operational performance.

Qualifications:

Relevant customer service manager experience
Leadership experience
Financial Services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Proven ability to lead, motivate, develop high-performing teams in a fast-paced environment and develop future talent and succession plans.
Strong coaching, mentoring, and performance management skills.
Ability to build an inclusive, engaged, and accountable team culture.
Excellent communication and influencing skills across all organizational levels
Ability to build trusted partnerships with senior client stakeholders.
Strong client focus with a proven track record of managing strategic and complex Financial Institution relationships.
Ability to identify opportunities to enhance the client experience and drive client advocacy.
Strong knowledge of Financial Institutions clients and the transaction banking landscape.
Understanding of Payments, Cash Management, SEPA, SWIFT, Instant Payments, API Connectivity, Liquidity Management, and Digital Channels.
Demonstrated ability to manage operational performance against key service metrics and KPIs.
Experience driving productivity, quality, service level management, and process improvement initiatives.
Strong analytical skills with the ability to identify trends, root causes with a focus on continuous improvement.
Ability to leverage data, technology, and AI-enabled solutions to improve client and operational outcomes.
Demonstrates sound judgement, balance strategic priorities with day-to-day operational demands.
Strong understanding of operational risk and control frameworks and ability to maintain a strong control environment while delivering excellent client service.
Demonstrates curiosity, innovation, and a willingness to challenge the status quo.

Success Profile

The successful candidate will be a client-centric leader with strong business acumen, operational expertise, and a passion for developing people. They will demonstrate the ability to drive service excellence, strengthen client relationships, lead through change, and deliver sustainable improvements that support both client and business objectives.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Primary Location Full Time Salary Range:

85 600,00 € - 128 400,00 €

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

compliance officer jobs in dublin, d

EMEA Financial Institutions Client Experience Team Leader

Junior Health & Safety Officer - Construction

HR Generalist

Enforcement Officer - Dublin

Corporate Security Officer

Defects Liaison Officer

Markets Support Analyst

SHEQ Officer

Trade and Portfolio Compliance Officer

Project Assurance Officer AEI

Senior Compliance Governance & Operations Analyst

Data Center Security Manager, DUB South Security

Data Centre Security Officer

Head of Compliance and Chief Risk Officer

Chief Compliance Officer - Bloomberg Scores Europe Limited (“BSEL”)

Fresh Food Advisor

Security Officer

Security - Security Officer

Specialist I, Company Secretary

Senior Monitoring & Evaluation Associate