Find Business continuity Jobs in Dublin, D

IT Support Team Lead
Mallinckrodt —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- IT
Fashion Buying Intern
Brown Thomas Arnotts —Dublin, County Dublin
- Microsoft Excel
- No degree
- Internship
- Store discount
- Annual leave
10d
Facilities Coordinator
KSB-Jones Lang LaSalle Services Ir —Dublin, County Dublin
- Full-time
- Hospitality
- English
- Presentation skills
Quick apply
Customer Lifecycle CRM Manager
Elwood Roberts —Dublin, County Dublin
- €450–€500 a day
- Full-time
- Analysis skills
- Team management
- Leadership
Quick apply
Clinical Research Associate - Ireland
IQVIA —Dublin, County Dublin
- Full-time
- Nursing
- English
- In-person
Strategic Sourcing Specialist
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
Quick apply
Medical Administrator
RLMS —Blackrock, County Dublin
- €35,000–€40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
EHR Ambulatory Team Lead
UPMC —Dublin, County Dublin
- Nursing
- Oracle
- System design
- Annual leave
Executive Assistant
Grant Thornton —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Organisational skills
Assistant Warehouse Manager
Gowan Home Limited —Citywest, County Dublin
- Full-time
- Organisational skills
- Business
- Leadership
- Employee discount
Quick apply
10d
Microsoft Dynamics CRM Programme/Project Manager | Senior Manager | Technology Consulting | Advisory
PwC —Dublin, County Dublin
- Full-time
- ERP systems
- Bachelor's degree
Facilities Coordinator
JLL —Dublin, County Dublin
- Hospitality
- English
- Presentation skills
QA Validation Manager - FTC
DHL Supply Chain —Swords, County Dublin
- Monday to Friday
- Microsoft Office
- No degree
- Business
- Free parking
- Annual leave
Care Manager
Heritage Homecare —Dublin, County Dublin
- €50,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
Head of Supply Chain Transformation
Life Scientific —Dublin, County Dublin
- Hybrid work
- System design
- AI
EHR Clinical Build Team Member
UPMC —Dublin, County Dublin
- Nursing
- Oracle
- Clinic
- Annual leave
Healthcare Manager
Accenture —Dublin, County Dublin
- Full-time
- System design
- Leadership
- Employee discount
Supply Chain Manager, DC Equipment Supply Chain
Google —Dublin, County Dublin
- €116,000–€118,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
10d
Control Tower Manager
BidvestNoonan —Swords, County Dublin
- €22.57 an hour
- Full-time
- Microsoft Office
- Continuous improvement
- Leadership
Quick apply
14d
Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Data analysis skills

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IT Support Team Lead

Mallinckrodt -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

SCCM
Vendor management
Bachelor's degree
IT
Communication skills
Active Directory
Intune

Full job description

Job Title

IT Support Team Lead

Requisition

JR000015882 IT Support Team Lead (Open)

Location

Dublin, IRL

Additional Locations

Job Description Summary

The IT Support Team Lead represents IT onsite in both the Dublin Head Office, R&D centre and Manufacturing Site, accountable for leading local support resources and delivering reliable, compliant end user and site IT services in a regulated pharmaceutical environment. The role combines hands on technical support with leadership responsibility, ensuring incidents, requests, and manufacturing critical issues are prioritised and resolved in line with business needs, GxP/CSV expectations, and agreed SLAs. The position partners closely with Global IT teams and vendors, drives continual service improvement, and supports site projects, audits, and business continuity readiness.

Job Description

Scope of Authority

Site-level IT service delivery for end‑user computing, local infrastructure support, and coordination of manufacturing‑impacting incidents and projects. No direct budget ownership; contributes to local IT forecasting, asset lifecycle planning, and vendor performance governance.

Key Accountabilities

Service Delivery & Operations ( 30% of time)

Lead and coordinate day to day onsite IT support activities, including deskside and remote support for endpoints, peripherals, printers, collaboration and standard corporate applications.
Act as an escalation point and lead incident response for site and manufacturing critical IT issues, ensuring clear communication, root cause analysis, and corrective actions.
Ensure incidents and requests are logged, prioritised, and resolved in line with SLAs/KPIs, driving reduction of recurring issues.
Manage & conduct IT project activities on a day-to-day basis

Team & Vendor Leadership ( 30% of time)

Provide day‑to‑day direction to onsite and third‑party support resources, setting priorities and ensuring consistent, customer‑focused service.
Oversee third‑party support resources performance against SLAs and quality standards, promoting a compliant, safety‑first culture.
Ensure effective resource coverage and local presence to meet operational demands.

Customer & Stakeholder Engagement ( 20% of time)

Build strong working relationships with Head Office, Manufacturing, Quality, Engineering stakeholders.
Act as the IT liaison for the site, communicating service status, risks, and planned changes.
Provide executive meeting support as required.

Governance, Compliance & Improvement ( 20% of time)

Ensure adherence to site quality systems, change control, security, and documentation requirements (GxP / CSV awareness).
Maintain audit readiness for IT services within scope and support validation activities as required.
Maintain site documentation, runbooks, and knowledge articles; support DR/BCP planning and testing.
Drive continuous improvement through metrics, trend analysis, and process optimisation.

Qualifications

Education & Experience

Bachelor’s degree or equivalent professional experience.
5+ years’ experience in IT end‑user / deskside support within an office or site‑based environment.
Proven experience acting as a lead technician or support lead, including escalation management and workload prioritisation.
Experience coordinating with central infrastructure and application teams across multiple IT domains.

Knowledge

IT service management practices (incident, request, problem, change); familiarity with ITIL.
Regulated or pharmaceutical environment awareness, including data integrity, security compliance, and audit readiness.
Understanding of Computer System Validation (CSV) concepts and formal change control (preferred).

Skills & Abilities

Strong customer focus with ability to operate calmly in time‑critical manufacturing scenarios.
Advanced troubleshooting across Windows endpoints, M365 collaboration tools, identity/access, printing, and endpoint security.
Working knowledge of Active Directory / Entra ID, device management (Intune/SCCM), and networking fundamentals.
Effective vendor management, communication, and stakeholder engagement skills.
Organised, metrics‑driven, and improvement‑oriented approach.

Working Conditions

Primarily onsite role (5 days per week) with local travel between sites.
Occasional out‑of‑hours or weekend work for incidents, cutovers, or maintenance.
Participation in on‑call rota.

Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

At Keenova, we believe that no one should be alone in their pursuit of better health. This purpose drives us as we pair quality therapeutics with human support—showing up in big moments and small to help patients find comfort and confidence.

We bring deep expertise and resolve to every therapeutic area we serve, including immunology, urology, men’s health, orthopedics, critical care, and pediatric endocrinology. We work with patients, care partners, and physicians to help them navigate healthcare system complexity and access therapies that make a meaningful difference.

We are Keenova—keen to solve, keen to serve. Learn more at www.keenova.com.

Apply Now

Refine Your Search

business continuity jobs in dublin, d

IT Support Team Lead

Fashion Buying Intern

Facilities Coordinator

Customer Lifecycle CRM Manager

Clinical Research Associate - Ireland

Strategic Sourcing Specialist

Medical Administrator

EHR Ambulatory Team Lead

Executive Assistant

Assistant Warehouse Manager

Microsoft Dynamics CRM Programme/Project Manager | Senior Manager | Technology Consulting | Advisory

Facilities Coordinator

QA Validation Manager - FTC

Care Manager

Head of Supply Chain Transformation

EHR Clinical Build Team Member

Healthcare Manager

Supply Chain Manager, DC Equipment Supply Chain

Control Tower Manager

Procurement and Supplier Development Manager , AIS Supply Chain- IPS: Procurement Category Management

I want to receive the latest job alerts for business continuity in dublin, d

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