Who is BTO Research?
BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.
Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.
This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.
We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.
Senior Organization and Governance Specialist:
Your role
The Senior Organization & Governance Specialist will join the Organization Department of a leading international bank based in Luxembourg.
The role will provide senior-level support in the management and continuous evolution of the Bank’s organizational and internal regulatory framework, with particular responsibility for the design, drafting, review, approval and publication of internal procedures, governance documents and organizational communications.
The successful candidate will work closely with managers and representatives from different departments, supporting the formalization and optimization of business processes and ensuring consistency with the Bank’s organizational model, applicable regulatory requirements and Group governance standards.
The role requires a high degree of autonomy, strong stakeholder management capabilities and the ability to challenge existing approaches, identify areas for improvement and propose practical and sustainable solutions.
Key Responsibilities:
Internal Regulatory Framework and Governance Documentation
Draft, review and update internal banking procedures, organizational documents and other governance documentation for the different departments of the Bank.
Ensure that internal procedures accurately reflect the Bank’s operating processes, organizational responsibilities, control framework and applicable regulatory requirements.
Review existing documentation to identify inconsistencies, overlaps, outdated content, gaps and opportunities for simplification or consolidation.
Ensure consistency between local procedures, Group governance documents, internal policies and applicable regulatory requirements.
Support the continuous management and evolution of the Bank’s Internal Regulatory Framework Life Cycle Management process.
Maintain appropriate traceability between business processes, organizational responsibilities and the relevant procedures and governance documents.
Promote consistent documentation standards, methodologies, templates and quality criteria across the Bank.
Process Analysis and Organizational Support
Liaise with managers, process owners and subject matter experts to understand business activities and translate them into clear, effective and properly structured procedures.
Facilitate discussions with the relevant departments to define or clarify processes, roles, responsibilities, controls and operational workflows.
Plan, coordinate and chair working sessions with representatives from different business and control functions.
Analyse existing processes and proactively recommend organizational, procedural or governance improvements.
Support the formalization of new operating models, organizational changes, responsibilities and internal governance arrangements.
Contribute to the alignment between the Bank’s organizational structure, operational processes and internal regulatory framework.
Support the Organization Department in selected organizational analysis and continuous improvement initiatives.
Approval and Publication Lifecycle
Activate, coordinate and oversee the validation and approval process for internal procedures and governance documents.
Follow up with document owners, reviewers and approving bodies to ensure that documents progress through the approval workflow within the expected timelines.
Identify and escalate delays, inconsistencies or unresolved points affecting the approval process.
Publish approved governance documents in the Bank’s corporate document management repository, in accordance with the applicable taxonomy, access rights and publication standards.
Administer the relevant sections of the corporate document management repository.
Ensure the correct classification, versioning, archiving, periodic review and lifecycle maintenance of governance documentation.
Support the completeness and accuracy of information recorded in the Group regulatory workflow system, where required.
Internal Communications
Draft and manage internal communications issued by or coordinated through the Organization Department.
Prepare clear, accurate and appropriately structured communications concerning, among others:
organizational changes and reorganizations;
internal appointments and changes in responsibilities;
newly approved or updated governance documents;
compliance and regulatory information;
countries or jurisdictions subject to specific restrictions or monitoring;
internal governance initiatives and other relevant corporate matters.
Coordinate the review, approval and distribution of internal communications with the relevant stakeholders.
Ensure consistency in tone, content and timing across internal governance communications.
Manage queries received through the department’s communication channels and coordinate timely responses with the relevant internal stakeholders.
Stakeholder Management and Advisory
Act as a trusted point of contact for managers and employees on matters relating to internal procedures, governance documentation and organizational processes.
Build effective working relationships with business departments, Compliance, Risk Management, Legal, Internal Audit, HR, IT and other relevant functions.
Provide methodological guidance and constructive challenge to document owners and process representatives.
Support stakeholders in translating regulatory, organizational or Group requirements into practical and implementable internal processes.
Proactively identify critical issues and propose solutions rather than limiting the contribution to the execution of assigned tasks.
Support knowledge sharing and contribute to the development of less experienced team members.
Requirements
At least 7 years of relevant professional experience in organizational governance, banking procedures, internal regulatory frameworks, process governance or similar activities.
Significant experience gained within the banking or financial services sector, or within a consulting firm supporting banking clients.
Proven experience in independently drafting, reviewing and managing complex internal procedures and governance documentation.
Strong understanding of banking processes, organizational governance and internal control environments.
Experience in analysing business processes and translating them into clear procedures, responsibilities, controls and operating models.
Proven ability to coordinate approval processes involving multiple departments and senior stakeholders.
Experience in facilitating meetings, challenging business requirements and driving stakeholders towards agreed outcomes.
Strong stakeholder management, influencing and negotiation capabilities.
Excellent analytical skills and the ability to identify organizational and procedural gaps, inconsistencies and improvement opportunities.
Excellent written and verbal communication skills in both Italian/English, with particular emphasis on high-quality written English. Good knowledge of French would be considered a strong asset.
Excellent command of Microsoft Office, particularly Word and PowerPoint.
Experience with corporate intranet platforms, document repositories or governance workflow systems would be considered an advantage.
Preferred Qualifications
Experience in organizational design, operating model definition or process optimization.
Familiarity with the regulatory and governance environment of a Luxembourg-based financial institution.
Experience in managing regulatory or audit-driven remediation activities from an organizational and procedural perspective.
Knowledge of project management or PMO methodologies would be considered a valuable asset but is not a mandatory requirement.
Where: Luxembourg on-site
What We Offer
✨ A dynamic, young, and fast-growing environment
Flexible thinking and working approaches
Hands-on experience in a stimulating, project-based context
Opportunities to learn from industry professionals
On-the-job training (and more)
The chance to work on real projects with tangible impact
The chance to work on real projects with tangible impact
Inclusion & Equal Opportunity
We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.
Discover more about us #BTO
Explore our world at www.relatech.com
