Reporting to the OTC Manager, you will be responsible for the OTC processes in several markets, working closely with customer services and finance to ensure a successful OTC strategy.
We offer the opportunity to work within a culture of highly motivated, talented individuals who are dedicated to the Company's Vision and objectives. We are seeking an individual with experience in a fast-paced working environment with proven ability to multitask yet remain focused on key priorities.
Position Specific Job Requirements:
- Activities will primarily include, but not limited to, Cash Application, Customer Master Data Maintenance, Manual Transaction entry and Pricing Adjustments, in addition to other tasks.
- Support several Legal entities across ACE.
- Participation in SAP implementation project as required as well as Continuous Improvement initiatives as directed by management.
- Develop an understanding of the OTC model to deliver a best-in-class service supporting our markets.
- Interface and build relationships with customer service, finance, and credit team members within the GFS and across EMEA
- Meet individual objectives and contribute to the achievement of the teams’ overall objectives.
- To deliver excellent standard of customer service in all respects of the role.
- Ownership of KPI delivery, and improvements where required, on a monthly basis.
- Compliance with SOX requirements.
- Compliance with SPA (Service Partnership Agreement) in place with each market.
- Ensure Company Policies and Procedures are adhered to.
- Support Internal and External Audit.
Support Ad Hoc requests as required.
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Knowledge, experience, competencies
- The person we seek will be an experienced Order to Cash individual with experience in a multi-national corporation. They should be a team player, with the ability to work well with people at various levels locally and globally.
- A positive, enthusiastic, can-do attitude and flexible approach to work
- ERP experience in Oracle and/or SAP
- Minimum 2-4 years Accounts Receivable/ Order to Cash experience, preferably in a Shared Service Centre environment.
- Excellent written and verbal communication skills, at ease speaking to all levels of the organization.
- Proficiency with Microsoft tools (Excel, PowerPoint, Outlook, and Word) required
- Excellent customer service skills.
- Attention to detail and accuracy required.
- Self-directed problem solver and ability to suggest solutions.
The person we seek should be able to communicate effectively in English. An additional European language or languages would be beneficial.
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Specific Education Experience Requirements:
- 3rd level Finance / Business degree
