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Duty Manager Nights

Hawthorn by Galway Bay
Oranmore, County Galway

Quick apply

Job details

Permanent | Full-time
€16.50–€17.00 an hour
1 day ago

Benefits

Wellness program
Food allowance
Company events
Employee assistance program
Employee discount
Sick pay

Qualifications

Organisational skills
Leadership
Communication skills
Hotel experience

Full job description

Duty Manager Nights

The Hawthorn by Galway Bay | Ireland’s Newest 5-Star HotelCo. Galway | Full-Time position

A rare opportunity to shape the guest journey at a 5-star luxury hotel on Ireland’s west coast.

About The Hawthorn by Galway Bay

Poised on the edge of Galway Bay where land meets sea, The Hawthorn by Galway Bay is positioned to be Ireland’s newest 5-star hotel, a destination designed by nature and refined by you nestled along the Wild Atlantic Way. Surrounded by native hawthorn trees and perched beside an 18-hole championship golf course, The Hawthorn by Galway Bay features 114 meticulously designed bedrooms, 47 of which are suites, a beautiful spa with wellness spaces, destination dining, and panoramic views of the Atlantic coast.

Position: Duty Manager Nights

Department: Front Office

Reports to: Night Manager and the Front Office Manager

About the Role

As Duty Manager Nights, you will play a key role in overseeing hotel operations during the night, ensuring guest safety, service excellence, and smooth communication between shifts. You will be part of a high-energy, fun team that consistently delivers outstanding customer service, while supporting team development and maintaining company standards.

Key Responsibilities

· Provide guidance and support to the night team, managing hotel operations during overnight hours.

· Be a reassuring, polished presence in all areas, anticipating guest needs and elevating guest experience at every touchpoint.

· Assisted the Night Manager and assumed responsibilities when needed.

· Celebrates each guest’s individuality and personally makes connections.

· Walk the property with pride and purpose, ensuring every space reflects excellence, safety, and opportunity to create unforgettable experiences.

· Upholds brand standards with integrity, helping create an environment where consistency and care set the tone.

· Listen to guest feedback with curiosity and gratitude, using insights to continuously refine and enhance the guest journey.

· Encourage and empower team members to deliver heartfelt, intuitive service that exceeds expectations.

· Resolve guest concerns with calm assurance, transforming challenges into opportunities for trust and connection.

· Work closely with all departments to support a harmonious operation that places the guest at the centre of everything.

· On standby during peak moments to ensure guest experience remains smooth, warm, and inspiring.

· Approach service challenges as opportunities to exceed guest expectations, ensuring every follow-up feels thoughtful and meaningful.

· Conduct night audits and corridor checks to ensure guest safety and security.

· Maintain strong working relationships and clear communication with all departments, ensuring a seamless transition between night and day teams.

· Assist with front desk duties, including guest check-ins and check-outs.

· Carry out any additional duties assigned by the Front Office Manager. Monitor arrivals, departures, room allocations, and billing accuracy

· Oversee all hotel operations during the night shift.

· Execute and oversee the Night Audit process in line with hotel standards

· Ensure all daily transactions are accurately posted and balanced

· Reconcile room revenue, F&B outlets, and other hotel income streams

· Verify rate accuracy, packages, and allowances

· Close and roll the business date within the Property Management System

· Generate and distribute daily financial and operational reports to management

· Ensure all audit documentation is completed and filed correctly

· Supervise overnight team, ensuring daily tasks are executed with a high level of professionalism and attention to detail

· Ensure the team consistently delivers professional, courteous, and personalized service, maintaining LQA standards

· Manage guest inquiries, concerns, and complaints with discretion and efficiency, ensuring timely follow-through and resolution that exceeds expectations

Ideal Profile

· Experience within hotel operations in a leadership role.

· Strong interpersonal skills with a warm, composed, and guest-centric approach.

· Excellent communication, organisational skills, and attention to detail.

· A passionate leader with the ability to inspire, guide, and support team members.

· Knowledge of hotel operations, safety protocols and service recovery.

· Eligible to work in Ireland.

This Job Description will be review and updated on an annual basis with Front Office Manager / Director Of Rooms

The Hawthorn By Galway Bay is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.

Pay: €16.50-€17.00 per hour

Benefits:

Company events
Employee assistance program
Employee discount
Food allowance
Sick pay
Wellness program

Application question(s):

Can you reliably commute to Renville, Oranmore, Co. Galway, H91 T4A4 . There is no public transport available.
Have you at least 12 months experience in Front Office ?
Have you Opera Cloud Experience ?
Are you legally eligible to work in Ireland without requiring employer sponsorship?

Work Location: In person

Quick apply

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