Find Software development manager iii, simple email Jobs in Dublin, County Dublin

IT Support Engineer (Tier 2)
Viatel Technology Group —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
Cluster Reservations Executive
The Grafton Hotel —Dublin, County Dublin
- €31,200 a year
- Full-time
- Communication skills
- Hotel experience
Quick apply
9d
Marketing Executive
Truly Dental —Dublin, County Dublin
- Full-time
- Hybrid work
- Marketing
- Social media management
- English
Quick apply
Beverage Customer Training & Support Specialist
Marco Beverage Systems Ltd. —Dublin, County Dublin
- €1 a year
- Full-time
- No degree
- In-person
- Leadership
- Wellness program
- Employee assistance program
Quick apply
Audit Manager II - Financial Crimes
TD Bank —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Leadership
- Annual leave
Regional HR Advisor, Northern Europe
Rippling —DUBLIN 2, County Dublin
- Full-time
- English
- Project management
- Human resources
9d
Director, Card Acquiring & Processing Operations – UK & EU
paypal —Dublin, County Dublin
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Annual leave
Business Development Representative (Animal Health Startup)
Micron Agritech —Dublin, County Dublin
- €35,000–€40,000 a year
- Hybrid work
- Sales
Resident Advisor (Maternity Cover)
Fresh Student Living —Dublin, County Dublin
- €27,800 a year
- Full-time
- Administrative experience
- Time management
- Life insurance
Quick apply
13d
Business Development Representative
Fivetran —Dublin, County Dublin
- Full-time
- Sales
- Research
- No degree
- Annual leave
- Sick pay
Quick apply
5d
Director, Credit Management, TDGF
TD Bank —Dublin, County Dublin
- Full-time
- No degree
- Banking
- Annual leave
Senior Legal Counsel – Cybersecurity & Data Protection
paypal —Dublin, County Dublin
- Full-time
- Doctoral degree
- Project management
- Annual leave
14d
Sales Executive
Simple House Ireland —Ashbourne, County Meath
- From €35,000 a year
- Part-time
- Sales
- Customer service
- English
Quick apply
Senior Civil Engineer
PUNCH Consulting Engineers —Dublin, County Dublin
- €54,000–€66,000 a year
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Annual leave
Account Executive - Mid-Market (DACH)
Trustpilot —Dublin, County Dublin
- Sales
- English
- Business development
- Employee assistance program
- Gym membership
1d
Inventory & Fulfilment Assistant
Healthxchange Ireland —Ballymount, County Dublin
- €32,500 a year
- Full-time
- English
- Forklift
- No degree
- Store discount
- Employee discount
Quick apply
20h

I want to receive the latest job alerts for software development manager iii, simple email in dublin, county dublin

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

software development manager iii, simple email jobs near dublin, county dublin

Account Executive jobs in Dublin, County Dublin

Training Specialist jobs in Dublin, County Dublin

Marketing Executive jobs in Dublin, County Dublin

Audit Manager jobs in Dublin, County Dublin

Business Development Executive jobs in Dublin, County Dublin

Senior Civil Engineer jobs in Dublin, County Dublin

Business Development Representative jobs in Dublin, County Dublin

Credit Manager jobs in Dublin, County Dublin

IT Support jobs in Dublin, County Dublin

Account Assistant jobs in Bray, County Wicklow

Account Executive jobs in County Galway

Account Executive jobs in Cork, County Cork

Training Specialist jobs in Cork, County Cork

Training Specialist jobs in Galway, County Galway

Leisure, Fitness, Coaching, Training, Gym jobs in Waterford, County Waterford

Training Specialist jobs in County Dublin

Paid Training jobs in Cork, County Cork

Coffee Marketing jobs in Dublin, County Dublin

Marketing Executive jobs in County Dublin

Marketing Executive jobs in Limerick, County Limerick

IT Support Engineer (Tier 2)

Viatel Technology Group
Dublin, County Dublin

Apply Now

Job details

Benefits

Bike to work scheme

Qualifications

Microsoft Windows Server
Azure
Windows
Sonicwall
Technical support
Analysis skills
IT support
SharePoint
VMWare
Communication skills
vSphere
Intune

Full job description

Overview

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference.

For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

Today, more than 300 people work across the Viatel Group, bringing expertise, teamwork, and a customer-first mindset to everything we do. We're proud to have been recognised as a Deloitte Best Managed Company and Guaranteed Irish Technology Company of the Year 2024.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers.

If you're looking to join a company that values its people as much as its customers, we'd like to hear from you .

The Role

This role is within the Service Desk Team in the Service Centre Department of the Viatel Digital Services business unit . The role requires a minimum of 2-3 years of experience in the use of Microsoft Azure, Microsoft 365, Virtualisation solutions, Data Protection and Security technologies and desire to further develop skills in emerging technologies including Data Management, AI & Cyber Security.

Key Responsibilities

Manage tickets (incidents and service requests) assigned and ensuring high quality service with prompt response and engagement with the customer.

Resolve incidents following the incident management process within agreed SLA timeframes.

Fulfil service requests following the service request management process within the agreed SLA timeframes.

Provide technical support covering a broad range of ICT services and technologies including user endpoint device support, on premises & Cloud infrastructure, Microsoft 365 Email, Data backup solutions, security solutions (e.g., MS Defender, Sophos) and networks.

Assist in resolving incidents with engagement with internal IT teams and 3 rd party providers.

Promote, develop, and maintain a positive experience to the customers.

Ad-hoc Remote and Internal Project work.

Additional projects as required such as preparing system and user documentation and testing.

Participate as a key technical resource in the resolution of major incidents.

Comply, maintain, and promote information security in Viatel.

Build strong and valued customer relationships with assigned customers.

Understand customer priorities and ensuring services delivered are aligned accordingly.

Ensure services deliver high levels of customer satisfaction and quality.

Identify service improvement opportunities and proactively recommend enhancements.

Develop and instil a positive, collaborative and customer-focused culture.

Coach and support other Service Desk Engineers.

Assist in evaluating new technologies, services and processes.

Maintain and extend technical certification

Technical Requirements & Experience

Minimum of 2-3 years’ experience in a similar role.

Relevant experience and/or certification in:
Desktop Services

Windows OS, Microsoft 365 Desktop Services

Anti-Virus Services (MS Defender, Sophos)

Cloud Services

Microsoft Azure

Microsoft 365 – Intune, Entra ID, Defender, SharePoint, Teams

Virtualisation

Azure Virtual Desktop, VMware, vSphere

Compute, Storage & Networking Infrastructure

HPE / Dell

Firewalls, Access Points, Switches (FortiGate, SonicWALL, Sophos)

Windows Server

Data Protection

Azure Backup/DPM, Azure Site Recovery

Commvault, Veeam

ITIL Certified – or relevant experience.

Microsoft certifications in M365, Azure, Security Administration and Modern Workplace.

Knowledge of cybersecurity frameworks and compliance standards.

General Requirements:
Ideally previous experience in a service desk in an ICT Managed Services (MSP) environment.

Focused on delivering exceptional technical support service.

Demonstrable experience in delivering technical support services meeting SLA/KPI objectives.

Ability to manage multiple customers and priorities simultaneously.

Experienced in managing and improving technical services.

Good knowledge of Microsoft Cloud, technical support services and tools, cybersecurity tools & security best practices.

Strong communication and client-facing skills with a customer-first mindset.

Excellent troubleshooting and analytical skills.

Highly organised with strong attention to detail.

Proactive and improvement oriented.

Professional, approachable and supportive mentor.

Strong communication, interpersonal skills and ability to lead by example.

High level of flexibility, enthusiastic, willingness to learn and develop.

Willingness to travel, if required.

What we offer:
Health Insurance Contribution

Pension (company matched up to 5%)

Cycle to Work

Discounted Broadband

Income Protection

Maternity/Paternity Benefit

Flexi Days during summer months
Closing Date

31/08/2026

Location

Limerick OR Dublin

Department

IT Support

Job Title

IT Support Engineer (Tier 2)

Experience

2-3 yrs

City

Dublin or Limerick

Country

Ireland

Apply Now

Refine Your Search

software development manager iii, simple email jobs in dublin, county dublin

IT Support Engineer (Tier 2)

Cluster Reservations Executive

Marketing Executive

Beverage Customer Training & Support Specialist

Audit Manager II - Financial Crimes

Regional HR Advisor, Northern Europe

Director, Card Acquiring & Processing Operations – UK & EU

Business Development Representative (Animal Health Startup)

Resident Advisor (Maternity Cover)

Business Development Representative

Director, Credit Management, TDGF

Senior Legal Counsel – Cybersecurity & Data Protection

Sales Executive

Senior Civil Engineer

Account Executive - Mid-Market (DACH)

Inventory & Fulfilment Assistant

I want to receive the latest job alerts for software development manager iii, simple email in dublin, county dublin

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected