GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
The BTA Brand Manager will represent Part Two brand within Brown Thomas Arnotts, delivering a world-class customer experience that reflects both the brand identity and our company values. You will act as a trusted style and product advisor, building long-term relationships with clients, driving sales, and ensuring the brand is showcased with excellence on the shop floor.
The successful candidate will demonstrate passion for luxury service, deep product knowledge, and the ability to connect authentically with customers. You will contribute to the success of your department by combining service excellence with commercial results.
Key Responsibilities:
Customer Orientation & Relationship Management – Deliver personalised customer service, tailoring recommendations to individual needs and building lasting client relationships
Sales Excellence & Business Acumen – Achieve and exceed individual sales targets while upholding the highest standards of luxury service
Communication & Social Skills – Act as a confident brand storyteller, sharing product expertise and inspiring customers through engaging, professional interactions
Collaboration & Teamwork – Work closely with colleagues across sales, stockroom, and online functions to ensure seamless brand representation and customer experience
Adaptability & Resilience – Respond flexibly to new launches, seasonal priorities, and changing customer needs while remaining solutions-focused
Digital Literacy & Customer Experience Innovation – Use CRM and clienteling tools (e.g., WhatsApp, loyalty app) to enhance customer engagement and drive repeat business
Accountability & Integrity – Take ownership of personal results, brand standards, and compliance with company policies and values
KNOW WHAT WE’RE LOOKING FOR
Customer Orientation – Passionate about delivering a luxury-standard customer experience
Sales Excellence – Proven ability to achieve or exceed sales goals
Communication & Influence – Excellent communication and interpersonal skills, with a polished and professional presentation
Product Knowledge – Strong interest in fashion/beauty/luxury products, with the ability to act as an expert advisor
Organisation & Attention to Detail – Highly organised, accurate, and able to manage multiple tasks effectively
Adaptability & Resilience – Flexible and solutions-focused in a fast-paced retail environment
Emotional Intelligence – Empathetic, self-aware, and professional in all interactions
Digital Literacy – Confident using CRM, stock locators, and clienteling platforms
Collaboration – Team-oriented, supportive, and engaged in collective goals
Accountability & Integrity – Proactive, responsible, and aligned with BTA’s values
KNOW WHAT’S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
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Competitive Salary
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Contributory Pension Scheme
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Competitive annual leave entitlement
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Team Member discount across the world’s most iconic brands
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Recognition Days for Volunteering & Wellbeing
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Wellbeing Initiatives
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Extensive Learning & Development Offerings
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Leading Talent Programmes
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Flexible Working Model
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Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.
