GET TO KNOW US
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration
KNOW THE ROLE
Key responsibilities:
Support the Business Manager in achieving all business objectives and targets relevant to you counter
Assist in conducting monthly reviews to communicate objectives, set goals and measure progress, feeding back daily and at monthly team meetings
Motivate and drive your team to achieve performance targets
Proactively manage poor performance, addressing attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support
Ensure teams are adequately trained and are able to process sales through tills, ensuring transactions are managed with due care and attention, in line with company policy and procedures
Retain up to date knowledge of our products, sharing this with your team in order to ensure we deliver an industry-leading experience and that the product meets the customer’s needs
Ensure all team members are inspired to carry out their job role through training, coaching and follow up
Keep momentum and activity flowing on counter.
Assist in execution of visual displays, merchandising and marketing standards, ensuring the store is consistently replenished
Assist in the preparation and completion of accurate physical inventory as assigned
Arrive to work on time and consistently
Follows all safety and emergency procedures
Identify potential loss prevention issues
To complete an accurate manual stock count fortnightly
KNOW WHAT WE'RE LOOKING FOR
Experience at Supervisory, Team lead or Assistant Management of a retail team in luxury beauty
Excellent leadership and communication skills
Excellent team work skills, the ability to collaborate and inspire
Operating with diligence and attention to detail, must be flexible and determined
Willingness to put in necessary work that is required to fulfil all the needs of the business
Ability to operate in a fast-paced environment and to adapt
Must be able to work well under pressure and be a creative problem solver
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
