Find Bray, co. wicklow Jobs in Coolock, D

Support Technician
Softworks —Bray, County Wicklow
- €30,000–€38,000 a year
- Hybrid work
- Spanish
- Azure
- Computer Science
- Annual leave
- Work from home
5d
Support Technician - Bilingual
Softworks —Bray, County Wicklow
- €30,000–€38,000 a year
- Hybrid work
- Spanish
- Azure
- Computer Science
- Annual leave
- Work from home
5d
Technician
Coastline Gaming —Bray, County Wicklow
- Full-time
- In-person
Quick apply
Dental Nurse – Truly Bray
Truly Dental —Bray, County Wicklow
- Clinic
- Communication skills
- Nursing
Quick apply
RT Instructor
The Rehab Group —Bray, County Wicklow
- Full-time
- No degree
- Organisational skills
- IT
- Annual leave
- Employee assistance program
11d
Production Chef De Partie Pastry/Kitchen
Avoca —Bray, County Wicklow
- Full-time
- Cooking
Quick apply
Care Assistant
Sunbeam House Services —Bray, County Wicklow
- €34,881–€48,434 a year
- Weekend availability
- Cooking
- No degree
- Cleaning
2d
Team Leader
Costa Coffee —Bray, County Wicklow
- Part-time
- Leadership
- Employee discount
Quick apply
4d
Class Instructor/ Head Coach
FUSE —Bray, County Wicklow
- €15.38 an hour
- Part-time
- Social media management
- Mentoring
- Communication skills
Quick apply
4d
Social Care Worker
Sunbeam House Services —Bray, County Wicklow
- €41,260–€57,789 a year
- Part-time
- Cooking
- Continuous improvement
- No degree
Head Fitness Coach
FUSE —Bray, County Wicklow
- €15.38 an hour
- Part-time
- Mentoring
- In-person
- Communication skills
- Gym membership
Quick apply
2d
Team Leader - Bray
Flying Tiger Copenhagen —Bray, County Wicklow
- €14.75 an hour
1d
Supervising Pharmacist
McCabes Pharmacy —Bray, County Wicklow
- Full-time
- Employee discount
Quick apply
8d
AI Team Lead
Softworks —Bray, County Wicklow
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Annual leave
Senior Quality Complaints Specialist (FTC 8 months)
Takeda Pharmaceutical —Dublin, County Dublin
- €57,800–€79,420 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- In-person
- Fuel card
- Employee assistance program
Speech & Language Therapist
Sunbeam House Services —Bray, County Wicklow
- €45,063–€64,424 a year
- Full-time
- Communication skills
- Employee assistance program
- Sick pay
Health Care Assistant On Call - Driver Essential
InisCare —Bray, County Wicklow
- €33,020–€37,128 a year
- 12 hour shift
- English
- No degree
- Patient care
- Wellness program
- Flexitime
Quick apply
4d
Experienced Exotics Veterinary Nurse, Bray
Village Vets —Bray, County Wicklow
- €31,000–€38,000 a year
- Full-time
- Vital signs
- Clinic
- Organisational skills
- Gym membership
- Sick pay
Validation Engineer
Jabil Circuit —Bray, County Wicklow
- Full-time
- Engineering
- Bachelor's degree
- Manufacturing
11d
Maintenance Engineer
Swegon UK & I —Bray, County Wicklow
- Microsoft Word
- Microsoft Excel
- Microsoft Access

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Support Technician

Softworks
Bray, County Wicklow

Apply Now

Job details

€30,000–€38,000 a year
5 days ago

Benefits

Bike to work scheme
Annual leave
Work from home
Gym membership

Qualifications

French
Spanish
Azure
Computer Science
Software Engineering
Software troubleshooting
DevOps
Technical support
SQL
Analysis skills
Zendesk
Conflict management
Human resources
Computer Engineering
Organisational skills
Payroll
SaaS
Italian
Communication skills
Time management

Full job description

Bray, Ireland

Position Overview:

We are excited to announce an opening for a Support Technician within the Operations team. This is a crucial role in ensuring seamless operations and continuous success within the organisation. This individual will be responsible for delivering high-quality technical support to Softworks customers.

The successful candidate will work closely with customers and focus on troubleshooting system issues, analysing customer queries, and working through problems to resolution. The individual will use product knowledge, system tools, and internal resources to investigate issues, identify root causes, and restore service as quickly and effectively as possible.

The role involves a strong technical mindset, excellent communication skills, and the ability to manage and prioritise multiple customer issues in a structured manner.

Role Responsibilities:

Customer Support

Provide technical support to Softworks customers via the support portal, email, and telephone
Deliver a high standard of customer service, balancing technical accuracy with clear communication
Log, assess, prioritise, and manage support queries in line with agreed processes and service level agreements (SLAs)

Issue Analysis & Troubleshooting

Analyse customer issues, reproduce problems, and develop clear plans of action
Troubleshoot software, configuration, data, and integration-related issues
Use internal systems, documentation, and diagnostic tools to investigate and resolve problems

Documentation & Escalation

Clearly document findings, steps taken, and outcomes for each support query
Escalate complex issues with strong technical detail and supporting evidence to relevant teams

Continuous Improvement:

Work closely with Development, Projects, and Customer Success teams to resolve issues and improve the product
Contribute to internal improvements, knowledge base development, testing, and additional technical projects as required
Foster collaboration within the team and between departments for optimal outcomes
Stay updated with the latest industry trends and best practices
Continuously assess and improve documents and processes to ensure that they meet the needs of the business and the employees
Gather valuable feedback on the system and the company, both positive and/or negative, ensuring that we receive customers honest opinions which will allow us to develop any necessary solutions to any aspect of the project and enhance future implementations

Requirements:

3rd Level Degree in Computer Science, IT, Software Engineering, or equivalent practical experience
Strong technical troubleshooting and analytical skills
Experience supporting business software, SaaS platforms, or enterprise systems
Ability to investigate issues across configuration, data, system behaviour, and integrations
Excellent verbal and written communication skills with a strong ability to explain technical issues in clear, non-technical language, and document the problem, investigation steps, and outcomes
A positive mindset and a real drive to succeed – attitude matters as much as experience
A solutions-focused, analytical mindset with a genuine interest in emerging technologies and innovations
Excellent time management
Strong organisational skills, with ability to manage multiple systems and technical tools (support platforms, test environments, logs, documentation, etc.)
Ability to work effectively under pressure
Problem-solving and conflict resolution skills
Excellent attention to detail
Strong team player, with ability to exercise initiative and embrace and adapt to change, when required
Ability to work flexibly and co-operatively to solve problems and achieve team goals

Desirable:

Experience in a technical support, application support, or implementation role
SQL or database querying experience
Experience reading logs, analysing errors, and supporting live production systems
Understanding of integrations, APIs, or file-based interfaces
Experience with workforce management, HR, payroll, rostering, or time & attendance systems
Familiarity with software and a willingness to learn our Workforce Management Solutions
Familiarity with support tools such as Zendesk, HubSpot, Monday.com, Azure DevOps, or similar
Experience contributing to knowledge bases, test cycles, or product improvement initiatives
Written and verbal fluency in one or more of the following languages; French, Italian, or Spanish

Expectations:

Demonstrate agility in a fast-changing technological environment, being open and adaptable to unsuspecting change.
Encouraging excellence and goal achievement with clients and colleagues, while striving for the same in your personal development.
Communicate regularly and efficiently with all stakeholders, both internal external.
Maintain strong co-operative relationships within the team and other departments to ensure that the organisation continues to function successfully.
Willingness to travel is essential.

About Softworks:

For over 30 years, we have been assisting companies around the world in organising the working day to make them more productive, profitable, and add value to their operations.

Our globally recognised and acclaimed Workforce Management Solutions include:

Time & Attendance/Flexible Working
Labour Scheduling & Optimisation
Absence Management
Project Tracking
Access Control

We take a customer-centric approach to always exceed expectations and delight our clients with a standout and powerful product. At Softworks, we are more than just people that work together; we belong to a team, all working towards one common goal – to create, market, and provide unparalleled support for the world’s most advanced and effective Workforce Management Solutions.

Location:

The role will be based in Softworks HQ in Bray, Co. Wicklow. We currently have hybrid working in place, combining office-based working with working from home.

Benefits:

Annual Leave starting at 23.5 days
Flexible Schedule
Hybrid Working
Workplace initiatives to promote employee wellbeing
Vibrant Social Club
Ministry of Fun
Regular Office Lunches
Cycle to Work Scheme
Gym Membership Subsidy after 6 months
Pension Contributions
Work from anywhere in the world for 4 weeks per year

Salary Details:

Base Salary €30,000 – €38,000 DOE

Applications:

Applications including cover letter should be sent directly by email to – [email protected]. The successful candidate will have the opportunity to grow their skills and responsibilities within the company. Softworks is an equal-opportunity employer.

Apply Now

Refine Your Search

bray, co. wicklow jobs in coolock, d

Support Technician

Support Technician - Bilingual

Technician

Dental Nurse – Truly Bray

RT Instructor

Production Chef De Partie Pastry/Kitchen

Care Assistant

Team Leader

Class Instructor/ Head Coach

Social Care Worker

Head Fitness Coach

Team Leader - Bray

Supervising Pharmacist

AI Team Lead

Senior Quality Complaints Specialist (FTC 8 months)

Speech & Language Therapist

Health Care Assistant On Call - Driver Essential

Experienced Exotics Veterinary Nurse, Bray

Validation Engineer

Maintenance Engineer

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